BC Hydro — Report a Power Outage or Downed Line

BC Hydro — Report a Power Outage or Downed Line is part of the emergency-services and reporting directory on HelpKelowna for Kelowna. The page below covers when to call, what's covered, and how to reach the right team.

Categories: Emergency Services & Reporting

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Quick Facts

How to access

Phone

Location

Kelowna

Delivery

Virtual / online (no physical location to visit)

Information last updated

October 6, 2026

A downed or damaged power line is an emergency. Stay back 10 metres and call 911. To report a power outage that is not shown on BC Hydro's outage map, call 1 800 BC HYDRO (1 800 224 9376).

Contact Information

Address

Phone service - available across BC

Phone

1-800-224-9376

Website

https://www.bchydro.com/safety-outages.html

Access

Phone

Service Area

Anywhere in BC

Also known as: power outage, power line down, 1 800 BCHYDRO, hydro emergency

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