Consumer Information Centre — Insurance Bureau of Canada (Wildfire Insurance Questions)

Consumer Information Centre — Insurance Bureau of Canada (Wildfire Insurance Questions) is part of the HelpKelowna community directory for the Central Okanagan. This page brings together eligibility, hours, and current contact details so you can confirm before going.

Categories: Wildfire Supports

More Wildfire Supports in the Central Okanagan

Quick Facts

How to access
Phone, Email
Delivery
Virtual / online (no physical location to visit)
Information last updated
October 6, 2026

Insurance Bureau of Canada (IBC) runs a Consumer Information Centre. Experienced insurance professionals answer general insurance questions. They can help if your home, car or business was damaged by a wildfire. ▸ They can help explain the words in your policy and how to make a claim. If they can't answer, they will direct you to someone who can. ▸ What IBC says about wildfire coverage: • All standard homeowner's and tenant's insurance policies cover fire damage. • They also include coverage to help with the cost of other housing and living expenses if you can't go home because of a mandatory evacuation order, or because your home is unlivable from insured damage. • If you are under an evacuation order, you can start a claim right away, even if you don't know if your home is damaged. ▸ First, contact your insurance representative or insurance company. If you need help, call IBC at 1-844-227-5422 (1-844-2ASK-IBC) or email AskIBCWest@ibc.ca. ▸ Hours: Monday to Friday, 8:30 AM to 4:30 PM.

Contact Information

Address
Canada-wide — by phone or email
Phone
1-844-227-5422
Email
askibcwest@ibc.ca
Website
https://www.ibc.ca/stay-protected/severe-weather-centre/wildfire-season
Hours
Monday-Friday, 8:30 AM - 4:30 PM
Access
Phone, Email
Service Area
Anywhere in Canada

Also known as: home insurance, property insurance, insurance claim, fire insurance, ibc, wildfire insurance claim, insurance help

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