Medical Services Plan (MSP) — Health Insurance BC

Medical Services Plan (MSP) — Health Insurance BC: by phone or online. Who it's for: BC residents: Canadian citizen or permanent resident, home in BC, physically in BC at least 6 months a year.

Categories: Health, Newcomers

More from Health Insurance BC (Province of British Columbia)

More Health in Kelowna

Quick Facts

Who it's for
Adult,Youth,Senior
How to access
Phone, Online, Email, Mail
Location
Kelowna
Delivery
Virtual / online (no physical location to visit)
Information last updated
October 6, 2026

MSP is BC's public health insurance. All BC residents must enrol. It pays for medically needed services from doctors and midwives, and diagnostic services such as x-rays. ▸ Who qualifies • Canadian citizens or permanent residents who make their home in BC and are in BC at least 6 months a year • Your spouse, children and dependent post-secondary students who live in BC • Some study and work permit holders with permits of 6 months or more ▸ How to contact Health Insurance BC • Phone to enrol, cancel coverage or apply for supplementary benefits • You can request account changes online • Email is for general questions only. Don't email your health number or personal details.

Contact Information

Address
Health Insurance BC, PO Box 9035 Stn Prov Govt, Victoria, BC V8W 9E3
Phone
1-800-663-7100 (toll-free, outside Lower Mainland) / 604-683-7151 (Lower Mainland)
Email
mspenquiries@hibc.gov.bc.ca
Website
https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents-contact-us
Hours
Monday-Friday 8:00 AM - 4:30 PM Pacific Time. An automated line gives general MSP information outside these hours.
Access
Phone, Online, Email, Mail
Service Area
Anywhere in BC

Also known as: MSP, Health Insurance BC, HIBC, BC health card, CareCard, BC Services Card

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HelpKelowna

Community resources for Kelowna & West Kelowna