Seniors Abuse & Information Line (SAIL) — Seniors First BC

Seniors Abuse & Information Line (SAIL) — Seniors First BC: Free, by phone.

Categories: Crisis, Legal, Seniors, Victim Services

More Crisis in Kelowna

Quick Facts

How to access
Phone
Location
Kelowna
Cost
Free
Delivery
Virtual / online (no physical location to visit)
Information last updated
October 7, 2026

A confidential phone line for older adults, and people who care about them, to talk with a professional intake worker about abuse, mistreatment, or any issue affecting an older adult's health and well-being in BC. ▸ What they can help with • Information about abuse, neglect and risk • Help reporting abuse, neglect and self-neglect • Information and referrals to community and government services • Intake to Seniors First BC programs • Follow-up calls to callers who are at risk ▸ How to reach SAIL • Toll-free: 1-866-437-1940. Lower Mainland: 604-437-1940. • Monday to Friday, 8:00 AM to 4:30 PM (reduced hours until further notice). Closed statutory holidays. • Press 2 to leave a voicemail for a callback. Say if it is safe for staff to leave a message. ▸ Good to know • Language interpretation is available. • If you can't call because of a disability, use the contact form on their website.

Contact Information

Address
Phone service - BC-wide
Phone
1-866-437-1940
Website
https://seniorsfirstbc.ca/programs/sail/
Hours
Monday-Friday 8:00 AM - 4:30 PM, excluding statutory holidays (reduced hours until further notice)
Cost
Free
Access
Phone
Service Area
Anywhere in BC

Also known as: SAIL, Seniors Abuse and Information Line, elder abuse line, Seniors Abuse & Information Line (SAIL)

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