Employment Insurance (EI) — Sickness Benefits

Employment Insurance (EI) — Sickness Benefits: walk in or by phone. Who it's for: Unable to work for medical reasons (illness, injury, quarantine); weekly earnings dropped by more than 40% for at least 1 week; 600 insured….

Categories: Financial Aid, Health

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Quick Facts

Who it's for
Adult
How to access
Walk-in, Phone, Online, Mail
Location
Kelowna
Delivery
Virtual / online (no physical location to visit)
Information last updated
October 8, 2026

If you can't work because you are sick, injured or in quarantine, EI sickness benefits can pay part of your wages for up to 26 weeks. ▸ Who can get this? • You can't work for medical reasons. • Your weekly pay dropped by more than 40% for at least 1 week. • You worked 600 insured hours in the 52 weeks before your claim (or since your last claim, if shorter). ▸ What you get • Up to 26 weeks of payments. • 55% of your earnings, up to $729 a week. ▸ How to apply 1. Ask your employer if they have paid sick leave first. 2. Get a medical certificate from your doctor or other treating health professional. 3. Apply online as soon as you stop working. It takes about 1 hour. 4. Upload your certificate in My Service Canada Account (MSCA) if asked. ▸ What you need • A medical certificate saying you can't work and for about how long. • Your SIN, banking details, and employers from the last 52 weeks. ▸ Good to know • Apply within 4 weeks of your last day of work, or you may lose benefits. • Your provider may charge a fee for the certificate. EI does not pay it back. • Keep the certificate for 6 years. • If your condition is long-term, look at CPP disability benefits too.

Contact Information

Address
Apply online through My Service Canada Account
Phone
1-800-206-7218 (Canada and US) / 1-800-529-3742 (TTY) / 1-877-486-1650 (outside Canada and US)
Website
https://www.canada.ca/en/services/benefits/ei/ei-sickness.html
Hours
Monday-Friday 8:30 AM - 4:30 PM (your local time). Closed weekends and public holidays.
Access
Walk-in, Phone, Online, Mail
Service Area
Anywhere in Canada

Also known as: EI sickness sick leave medical leave injury quarantine employment insurance sick benefits

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