# HelpKelowna — Full Resource Directory > Find community resources in Kelowna and West Kelowna. Food support, housing, health services, legal support, crisis support, and more. Generated: 2026-03-03T18:42:05.541Z Total resources: 690 Total categories: 31 ## Education & Tutoring (13 resources) Adult education, tutoring, and learning programs URL: https://www.helpkelowna.com/category/education ### Breakthrough Employment Program - The Salvation Army Offers a program for those needing support to overcome obstacles to gaining and maintaining employment. Key strategies combine learning in the classroom, mentoring, work readiness, and job training to create the opportunity for change and growth. Address: 1480 Sutherland Ave, Kelowna, BC V1Y 5Y5 Phone: 250-860-2329 Website: https://okanagancentralsalvationarmy.ca/ Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/583 ### Employment and Training Services - Westbank First Nation Provides employment and training services to Aboriginal people including resume writing, job counselling, referrals and more. Status and non-status, on and off reserve. Address: 1900 Quail Lane, Westbank, BC V4T 2H3 Phone: 250-768-0227 Website: https://www.wfn.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/584 ### Esteem Program for Youth - Project Literacy Kelowna Society Assists participants, ages 16-29, in their efforts to develop marketable skills to find a job. Assists with completing and upgrading education. Job skills training. Earn an income while continuing academic studies. Address: 204-1456 St Paul St, Kelowna, BC V1Y 2E6 Phone: 250-762-2123 Website: https://www.projectliteracykelowna.org Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/586 ### Okanagan College - Adult Upgrading & English Language Learning Free or low-cost adult upgrading programs including GED preparation, high school completion, and English language learning (ELL). Support services and flexible scheduling available. Helps adults improve education and employment prospects. Address: 1000 KLO Road, Kelowna, BC V1Y 4X8 Phone: 250-762-5445 Website: https://www.okanagancollege.ca/adult-upgrading-program Hours: Monday-Friday 8:30 AM - 4:30 PM; Saturday-Sunday Closed Details: https://www.helpkelowna.com/resource/216 ### Okanagan College - Kelowna Campus Post-secondary institution offering certificate, diploma, and degree programs. Provides adult upgrading, English language learning, trades training, and academic programs. Financial aid and support services available. Accessible education for all. Address: 1000 KLO Road, Kelowna, BC V1Y 4X8 Phone: 250-762-5445 Website: https://www.okanagancollege.ca/campuses/kelowna-campus Hours: Monday-Friday 8:30 AM - 4:30 PM; Saturday-Sunday Closed Details: https://www.helpkelowna.com/resource/215 ### Okanagan Regional Library - Computer & Technology Classes Free computer and technology classes at library branches. Topics include basic computer skills, internet use, email, Microsoft Office, and digital literacy. Classes for all skill levels. Check library website for current schedule. Address: 1380 Ellis Street, Kelowna, BC V1Y 2A2 Phone: 250-762-2800 Website: https://www.orl.bc.ca Hours: Call or check website for class schedules Details: https://www.helpkelowna.com/resource/222 ### Piers – Partners in Resources Employment and life-skills services. Supports for housing and financial management issues. Address: 3-2411 Drought Road, West Kelowna, BC Phone: 250-878-2740 Website: https://www.pierspartners.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/654 ### Empowerment Through Employment - Okanagan Boys and Girls Clubs Assists youth ages 14-18 years in making positive and healthy choices in their social, educational and economic environments. Emphasizes recognizing and avoiding negative risks associated with gang involvement. Youth will be supported in making healthy choices through expanding and enhancing their practical life skills, pre-employment/employment skills and improving positive community influences. Offered at Westside Youth Centre and Jaycee's Downtown Centre. [Phone note: ext. 1] Address: Phone service - Kelowna Phone: 250-868-8541 Website: https://www.bgco.ca/ Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/585 ### JobOptions BC - YMCA Okanagan Offers an 8-week employment program to unemployed, non-EI eligible adults (18+) who have limited work experience. Participants receive job skill training to gain rewarding employment in a two-phase program which provides career assessments and counselling. Program provides basic computer skills, life, employability and interpersonal skills, job search training and assistance, a resume, cover letter and business card, and First Aid, WorldHost, Food Safe, WHMIS and Serving It Right certifications. Training allowance available to eligible participants during classroom phase. Opportunity to obtain a work placement. Address: 2nd Flr, Unit 103-565 Bernard Ave, Kelowna, BC V1Y 8R4 Phone: 250-861-5627 Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/587 ### KCR Community Resources - Employment & Training Services Employment and training services including job search support, resume help, skills training, and career counseling. Free services for job seekers. Helps connect people with employment opportunities and training programs. Address: 120-1735 Dolphin Avenue, Kelowna, BC V1Y 8A6 Phone: 250-763-8008 Website: https://kcr.ca/employment-services/ Details: https://www.helpkelowna.com/resource/218 ### Project Literacy Central Okanagan Society Free one-on-one tutoring for adults in reading, writing, math, and computer skills. Volunteer tutors matched with learners. Flexible scheduling. Helps adults improve literacy skills for employment, education, and daily life. Address: 107-2293 Leckie Road, Kelowna, BC V1X 6Y5 Phone: 250-762-2163 Website: https://projectliteracy.ca Details: https://www.helpkelowna.com/resource/217 ### School District 23 - Adult Education Adult graduation and upgrading for learners 18+. Online courses with teacher support, including access to adult education and upgrading through eSchool23. [Phone note: ext. 7545] Address: 1040 Hollywood Rd S, Kelowna, BC V1X 4N2 Phone: 250-870-5120 Website: https://eschool23.sd23.bc.ca/adulteducation Details: https://www.helpkelowna.com/resource/220 ### WorkBC Employment Services Centre - West Kelowna Job search resources, skills assessment, training, and work experience. Provides access to employment supports and services for unemployed British Columbians. Address: 111-3011 Louie Dr., West Kelowna, BC Phone: 778-741-0155 Hours: Call for hours Details: https://www.helpkelowna.com/resource/657 ## Caregiver Support (4 resources) Support and resources for caregivers URL: https://www.helpkelowna.com/category/caregiver-support ### Interior Health Caregiver Support Program Education, navigation, and support for unpaid caregivers experiencing stress or burnout. Reference ID: IH-CARE-SUP. Population: Caregivers. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/services/caregiver-support Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/757 ### Pathways Abilities Society – Respite & Day Programs Adult day programs and respite support for people with diverse abilities, providing structured activities and caregiver relief. Address: 123 Franklyn Road, Kelowna, BC V1X 6A9 Phone: 250-763-4837 Website: https://pathwayskelowna.ca Hours: Office hours: Monday-Friday 8:00 AM - 4:00 PM; Activity Service: Monday-Friday 8:30 AM - 3:30 PM Details: https://www.helpkelowna.com/resource/399 ### BC Schizophrenia Society Provides education, family support groups, and resources for individuals and families affected by schizophrenia and major mental illnesses. BC-wide services with support groups and resources available in Kelowna area. Address: 1100-1200 West 73rd Ave, Vancouver, BC V6P 6G5 (Provincial Office - contact for Kelowna area support) Phone: 1-888-888-0029 Website: https://www.bcss.org Hours: Monday-Friday 8:30 AM - 4:30 PM (call to confirm) Details: https://www.helpkelowna.com/resource/367 ### Family Caregivers of BC – Caregiver Support Line Free toll-free phone line for unpaid family and friend caregivers. Offers one-on-one telephone support, emotional support, help with navigating healthcare systems, guidance to connect with community programs, and referrals to caregiver coaching services. Available Monday through Friday from 8:30 AM - 4:00 PM with return calls within one business day. Address: Phone service - BC-wide Phone: 1-877-520-3267 Website: https://www.familycaregiversbc.ca Hours: Monday-Friday 8:30 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/365 ## LGBTQ2S+ (7 resources) Services and support for LGBTQ2S+ community URL: https://www.helpkelowna.com/category/lgbtq2s ### ASK Wellness – 2SLGBTQIA+ Youth Outreach Affirming outreach, harm reduction education, and counselling for 2SLGBTQIA+ youth. Reference ID: ASK-QUEER-Y. Population: 2SLGBTQIA+ Youth. Cost: Free. Address: Kelowna (outreach-based) Phone: 250-763-4566 Website: https://askwellness.ca/ Hours: Hours vary by program Details: https://www.helpkelowna.com/resource/756 ### CMHA Kelowna – Pride-Affirming Youth Programs Peer-informed, affirming counselling and recovery supports for 2SLGBTQIA+ youth. Reference ID: CMHA-PRIDE-Y. Population: 2SLGBTQIA+ Youth. Cost: Free or low-cost. Address: 504 Sutherland Ave, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/mental-health/contact Hours: Program schedules vary Details: https://www.helpkelowna.com/resource/755 ### Interior Health Youth Substance Use – 2SLGBTQIA+-Affirming Affirming assessment and counselling for 2SLGBTQIA+ youth with substance use concerns. Reference ID: IH-QUEER-Y-SU. Population: 2SLGBTQIA+ Youth. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use/substance-use Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/754 ### Okanagan Pride Society Creates a supportive environment for the community by providing LGBTQ resources and hosting events for the LGBTTIQQ-2SA community. Organizes the annual Gay Pride festival. Address: Kelowna, BC Phone: 250-860-8555 Website: https://www.okanaganpride.com Hours: Call for event schedules Details: https://www.helpkelowna.com/resource/477 ### Gay Okanagan Network Provides an unbiased, trustworthy, source of news, events, and resources for the LGBT community in the Thompson Okanagan. Address: Phone/Online service Phone: 250-860-4083 Website: https://www.gayokanagan.net Hours: 24/7 online Details: https://www.helpkelowna.com/resource/599 ### Lesbian Bisexual Questioning Rainbow Women's Group (Thompson Okanagan) Offers community information, peer support, and social events for lesbian, bisexual, and questioning women ages 16 and up who meet for social events. Address: Phone service - Okanagan Phone: 250-860-4083 Website: https://www.gayokanagan.net/rainbows.htm Hours: Call for event schedule Details: https://www.helpkelowna.com/resource/602 ### QCHAT - Peer Support for 2SLGBTQ+ Youth Free, confidential peer support chat service for 2SLGBTQ+ youth ages 13-25. Available via online chat with trained peer support workers. Address: Online chat service - Province-wide Website: https://qchat.ca Hours: Varies - check website for current hours Details: https://www.helpkelowna.com/resource/410 ## Cancer Care (5 resources) Cancer support services and resources URL: https://www.helpkelowna.com/category/cancer-care ### BC Cancer - Kelowna (Sindi Ahluwalia Hawkins Centre) Comprehensive cancer care including diagnosis, treatment, and support services. Offers chemotherapy, radiation therapy, clinical trials, pharmacy services, and patient/family counselling. Part of BC Cancer provincial network. Toll-free: 1-888-563-7773. Address: 399 Royal Avenue, Kelowna, BC V1Y 5L3 Phone: 250-712-3900 Website: https://www.bccancer.bc.ca/our-services/centres-clinics/bc-cancer-kelowna Hours: Monday to Friday 8:30am-4:30pm Details: https://www.helpkelowna.com/resource/799 ### Southern Interior Rotary Lodge (Canadian Cancer Society) Supportive, low-cost accommodation for out-of-town patients and caregivers receiving cancer assessment or treatment in Kelowna. Located next to the cancer clinic and hospital. Amenities include meals, activity room, library, laundry, and cancer information/support. Operates 24/7. Address: 330 Strathcona Avenue, Kelowna, BC V1Y 5K7 Phone: 250-712-2203 Website: https://www.cancer.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/151 ### Canadian Cancer Society - Kelowna Programs designed to meet both emotional and financial needs of individuals affected by cancer. Provides support services, information, financial assistance, and programs for cancer patients and their families. Address: Phone / Virtual service Phone: 1-888-939-3333 Website: https://cancer.ca/en/contact-us Hours: Call for hours Details: https://www.helpkelowna.com/resource/148 ### Kelowna Prostate Cancer Support & Awareness Group Peer support group for men diagnosed with prostate cancer and their partners. Monthly meetings with guest speakers, shared experiences, and education about treatment options. Address: Rutland Seniors Centre, 765 Dodd Road, Kelowna, BC Phone: 250-762-0607 Website: https://www.kelownaprostate.com/ Hours: 2nd Saturday of each month Details: https://www.helpkelowna.com/resource/840 ### Look Good Feel Better Free workshops helping cancer patients manage appearance-related side effects of treatment. Learn cosmetic techniques, tips on wigs and head coverings. One free workshop per person. Available at BC Cancer Kelowna and other locations. Address: BC Cancer Kelowna, 399 Royal Avenue, Kelowna, BC V1Y 5L3 Phone: 1-800-914-5665 Website: https://lgfb.ca/ Details: https://www.helpkelowna.com/resource/839 ## Health (68 resources) Medical and mental health support URL: https://www.helpkelowna.com/category/health ### Aboriginal Patient Navigator - Interior Health Authority Coordinates a holistic and action-oriented response to create a respectful, trusting, responsible partnership between Aboriginal People and Interior Health. Address: 2268 Pandosy St, Kelowna, BC V1Y 1T2 Phone: 250-488-1230 Website: https://www.interiorhealth.ca Hours: Call for appointment Details: https://www.helpkelowna.com/resource/529 ### Access Mental Health & Substance Use Services (MHSU) - Interior Health After receiving your referral the intake clinician will ask screening questions to understand you better, and connect you with the right team, program, or resources. This could include a variety of services including support groups, counseling, online resources, or other programs. Address: 505 Doyle Avenue, Kelowna, BC Phone: 310-6478 Website: https://www.interiorhealth.ca/services/access-mental-health-and-substance-use-services Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/456 ### ADHD Support & Executive Function Coaching – CMHA Kelowna Programs and group supports for youth and adults with ADHD and executive function challenges. Reference ID: CMHA-ADHD. Population: Neurodivergent Youth & Adults. Cost: Free or low-cost. Address: 504 Sutherland Ave, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/mental-health/contact Hours: Program schedules vary Details: https://www.helpkelowna.com/resource/759 ### Capri Medical Centre - Walk-in Clinic Walk-in medical clinic offering primary medical care on a no appointment basis. Services include physicals, treatment of minor injuries and lacerations. Open Saturdays and/or Sundays & holidays. Please call for current information. Address: 132 - 1835 Gordon Drive, Kelowna, BC Phone: 250-717-3211 Website: https://pathwaysmedicalcare.ca/clinic/capri-medical-centre/ Hours: Mon-Thu 8:30 AM - 4:30 PM; Fri 8:30 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/540 ### Central Okanagan Association for Cardiac Health (C.O.A.C.H.) Prevention and reduction of cardiovascular disease through education and exercise. Provides cardiac rehabilitation programs, exercise classes, and education to help people improve heart health. Address: #204 - 2622 Pandosy St, Kelowna, BC V1Y 1V6 Phone: 250-763-3433 Website: https://www.coachkelowna.com/ Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/152 ### Community Aboriginal Navigator - Ki-Low-Na Friendship Society Assists in provision of culturally sensitive healthcare services. Advocates respectfully for individuals and families engaged with the health care system. Provides support, advocacy and assistance for the urban Aboriginal community in accessing health care services within Kelowna and area. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/ Hours: Call for appointment Details: https://www.helpkelowna.com/resource/530 ### Community Intervention and Treatment Services - ARC Programs Ltd. Provides non-residential programs and services for youth between the ages of 12 to 18, designed to meet the needs of youth at-risk who are experiencing difficulties such as alcohol and/or drug misuse, street-life involvement, on probation, homelessness. Address: 513 Bernard Ave, Kelowna, BC V1Y 6N9 Phone: 250-763-2977 Website: https://arcprograms.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/615 ### Connected by 25 - CMHA Kelowna & The Bridge Youth & Family Services Focuses on meeting the needs of 16-24 year olds who are vulnerable in their transition to adulthood. Aims to empower youth, and assist those at risk of falling through the cracks by increasing resilience and sense of belonging while learning skills to help mitigate risk. To apply for Nexus, Supper Club, Youth Transitions and Connected by 25 information, please contact the Youth Transitions Navigators. Address: 504 Sutherland Ave, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/554 ### Family Assessment Services - Ki-Low-Na Friendship Society Provides one-to-one counselling for individuals seeking assistance for depression, anxiety and bi-polar, but we refer clients for clinical and psychiatric services. Offers workshops throughout the year such as: 'Relationships - The Good The Bad and The Ugly', Anger Management and 'Holding Hands', a women's group that focuses on support, cultural learning and education. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/ Hours: Call for appointment Details: https://www.helpkelowna.com/resource/564 ### Family Treatment Program - ARC Programs Ltd. Provides an outreach community based mental health service designed to reduce the risk to children/youth and build the capacity of their families. Ages 7-17. Referrals through Child and Youth Mental Health (MCFD) clinics. Address: 513 Bernard Ave, Kelowna, BC V1Y 6N9 Phone: 250-763-2977 Website: https://arcprograms.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/598 ### Glenvalley Medical Centre Family practice clinic with in-person and telephone appointments. Address: 207 - 437 Glenmore Road, Kelowna, BC Phone: 250-860-5811 Website: https://pathwaysmedicalcare.ca/clinic/glenvalley-medical-centre/ Hours: Mon-Fri 8:30 AM - 5:00 PM Details: https://www.helpkelowna.com/resource/545 ### Interior Health Mental Health and Substance Use Kelowna Assessment, counselling, and treatment services for mental health and substance use concerns. Population: Youth & Adults. Address: 505 Doyle Avenue, Kelowna, BC V1Y 0C5 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/services/mental-health-substance-use Hours: Monday - Friday: 8:00 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/714 ### Interior Health Pediatric Services – Kelowna Hospital-based pediatric outpatient and inpatient medical services. Reference ID: IH-PEDS-KEL. Population: Children. Cost: Free (MSP-covered). Address: 2268 Pandosy St, Kelowna, BC V1Y 1T2 Phone: 250-862-4000 Website: https://www.interiorhealth.ca/locations/kelowna-general-hospital Hours: 24/7 hospital services Details: https://www.helpkelowna.com/resource/728 ### Interior Health (Regional Health Authority) Free health services and support for individuals with disabilities. Includes specialized medical care, rehabilitation services, and coordination of care for complex health needs related to disabilities. Address: 505 Doyle Avenue, Kelowna, BC V1Y 0C5 Phone: 250-469-7070 Website: https://www.healthlinkbc.ca/find-care/find-health-services/agency/interior-health Hours: Call for hours Details: https://www.helpkelowna.com/resource/183 ### Kelowna Community Health & Services Centre Services offered include public health nursing, well-baby clinics, new parent classes, pregnancy testing and counselling, Teen/Singles Prenatal Program, Nobody's Perfect Program, audiology, dental health services, Public Health Inspections and Licensing, Mental Health, Drug and Addiction. Address: 505 Doyle Avenue, Kelowna, BC V1Y 0C5 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/locations/kelowna-community-health-services-centre Hours: Call for appointment Details: https://www.helpkelowna.com/resource/531 ### Kelowna General Hospital Laboratory Hospital-based outpatient laboratory services including bloodwork and diagnostic testing. Reference ID: KGH-LAB. Population: General Public. Cost: Free (MSP-covered). Address: Dr. Walter Anderson Building, 2251 Pandosy Street, Kelowna, BC V1Y 1T2 Phone: 250-862-4407 Website: https://www.interiorhealth.ca/locations/kelowna-general-hospital-laboratory Hours: Monday to Friday: 8:00 AM - 4:00 PM; Saturday & Sunday: 8:00 AM - 12:00 PM (walk-ins only, no appointments) Details: https://www.helpkelowna.com/resource/722 ### Kelowna General Hospital - Spiritual Health Services Providing support and spiritual care for patients and their families from an interfaith perspective. Offers spiritual support, counselling, and resources for people of all faiths and beliefs. Address: 2268 Pandosy Street, Kelowna, BC V1Y 1T2 Phone: 250-862-4000 Website: https://www.interiorhealth.ca/services/spiritual-health/locations Hours: Call for hours Details: https://www.helpkelowna.com/resource/161 ### Kelowna Gospel Mission Dental Clinic Low-cost dental services for those who are experiencing pain or infection. For low-income individuals, families, seniors, those on income assistance or disability. Address: 251 Leon Ave, Kelowna, BC V1Y 9T9 Phone: 778-738-3636 Website: https://www.kelownagospelmission.ca Hours: Monday–Friday 8:30 AM – 12:00 PM, 1:00 PM – 4:30 PM Details: https://www.helpkelowna.com/resource/636 ### Kelowna Sexual and Reproductive Health Clinic Confidential sexual and reproductive health services including STI testing, treatment, contraception, and education. Population: Youth & Adults. Address: 505 Doyle Ave, Kelowna, BC V1Y 0C5 Phone: 1-844-862-4467 Website: https://www.interiorhealth.ca/locations/kelowna-sexual-reproductive-health-clinic Hours: Call for hours; appointment required Details: https://www.helpkelowna.com/resource/710 ### Lakeland Medical Clinic - Walk-in Walk-in medical clinic offering primary medical care on a no appointment basis. Services include physicals, treatment of minor injuries and lacerations. Address: 1715 Ellis Street, Kelowna, BC V1Y 8M9 Phone: 778-478-0277 Website: https://bc.skipthewaitingroom.com/walk-in-clinic/kelowna/lakeland-medical-clinic/lakeland-medical-clinic Hours: Call ahead to confirm hours (see Skip the Waiting Room). Details: https://www.helpkelowna.com/resource/541 ### MD Medical Centre Walk-In & Family Practice Walk-in medical clinic located inside Superstore. Offers primary medical care on a no appointment basis. Services include physicals, treatment of minor injuries and lacerations. Address: 3020 Louie Drive, West Kelowna, BC V4T 3E1 Phone: 250-768-9959 Website: https://www.healthlinkbc.ca/clinic/md-medical-centre Hours: Mon-Thu 9:00 AM - 4:00 PM; Fri 9:00 AM - 1:00 PM Details: https://www.helpkelowna.com/resource/549 ### Medi-Kel Family Practice & Walk-In Clinics Walk-in medical clinic offering primary medical care. Located inside Pharmasave at Ellis & Hwy 97. Address: 1715 Ellis St, Kelowna, BC V1Y 8M9 Phone: 250-862-4996 Website: https://www.cylex-canada.ca/company/medi-kel-family-practice---walk-in-clinics-12355898.html Hours: Mon-Sat 9:00 AM - 4:00 PM; Sun Closed. Call for weekend or evening openings. Details: https://www.helpkelowna.com/resource/543 ### Mission Medical Centre - Walk-in Walk-in medical clinic offering primary medical care on a no appointment basis. Services include physicals, treatment of minor injuries and lacerations. Address: 2775 Tutt Street, Kelowna, BC V1Y 0G1 Phone: 250-868-8222 Website: https://bc.skipthewaitingroom.com/walk-in-clinic/kelowna/mission-medical-centre/mission-medical-centre Hours: Call ahead to confirm hours (see Skip the Waiting Room). Details: https://www.helpkelowna.com/resource/547 ### Okanagan Ostomy Support (Ostomy Canada Society) Support and resources for individuals with ostomies. Provides peer support, education, and information to help people manage life with an ostomy. Address: 2205 Hants Road, West Kelowna, BC V1Z 2L2 Phone: 250-878-0342 Website: https://www.ostomycanada.ca/blog/chapters/okanagan-ostomy-support/ Hours: Call for support group information Details: https://www.helpkelowna.com/resource/188 ### On Demand STI Testing (Interior Health) Online STI testing service allowing eligible individuals to test for common STIs without a clinic visit. Population: Youth & Adults. Address: Multiple lab locations in Kelowna Phone: 1-844-870-4756 Website: https://www.interiorhealth.ca/services/accessing-on-demand-sti-testing Hours: Online service; lab hours vary Details: https://www.helpkelowna.com/resource/712 ### Options for Sexual Health - Kelowna Offers support about sex, sexuality, safer sex supplies, counselling, women's health screening including PAP, pregnancy, STI testing and emergency contraception, birth control at reduced rates. Book an appointment: Mon-Fri, 9:00 AM-4:30 PM. Talk to a nurse: Mon-Fri, 9:00 AM-9:00 PM. Address: #102-285 Aurora Crescent, Kelowna, BC Phone: 1-800-739-7367 Website: https://www.optionsforsexualhealth.org Hours: Appointments: Mon-Fri 9:00 AM-4:30 PM. Nurse line: Mon-Fri 9:00 AM-9:00 PM Details: https://www.helpkelowna.com/resource/317 ### Parenting Your Anxious Youth - The Bridge Youth & Family Services Free group suited for parents/caregivers of youth experiencing anxiety. Dedicated to supporting families and youth by helping them better understand anxiety and learn effective coping skills. Pre-registration is required. Address: 630 Cadder Avenue, Kelowna, BC Phone: 250-763-0456 Website: https://thebridgeservices.ca Hours: Check with The Bridge for dates and times Details: https://www.helpkelowna.com/resource/460 ### Primary Care Network Intake – Central Okanagan Centralized intake for attachment to a primary care provider or team in the Central Okanagan. Reference ID: PCN-CO. Population: Unattached Patients. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Website: https://www.centralokanaganpcn.ca Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/717 ### Psychiatric Services - Kelowna General Hospital - Interior Health Provides emergency response psychiatric assessment, chemical dependency program, McNair ambulatory care service, psychiatric intensive care unit, electroconvulsive therapy (ECT), and a child and youth mental health liaison. Address: 2268 Pandosy St, Kelowna, BC V1Y 1T2 Phone: 250-862-4478 Website: https://www.interiorhealth.ca Hours: 24/7 for emergencies Details: https://www.helpkelowna.com/resource/485 ### Rutland Health Centre - Interior Health Authority Services offered include: Public health nursing, Well-baby clinics, 'Baby Talk', Nobody's Perfect Program, Immunizations, TB Testing, Breastfeeding Centre. Address: 285 Aurora Crescent #102, Kelowna, BC V1X 7N6 Phone: 250-980-4825 Website: https://www.interiorhealth.ca/locations/rutland-health-centre Hours: Monday to Friday: 8:30 AM - 4:30 PM. Childhood immunizations and early childhood health assessments: offered every second and fourth Wednesday 8:30 AM - 6:15 PM. Closed on weekends and statutory holidays. Details: https://www.helpkelowna.com/resource/532 ### Rutland Walk-in Clinic Walk-in medical clinic offering primary medical care on a no appointment basis. Services include physicals, treatment of minor injuries and lacerations. Address: 590 HWY-33 W, Kelowna, BC V1X 6A8 Phone: 250-862-5915 Website: https://www.facebook.com/168887743125246/ Hours: Mon-Fri 9:00 AM - 8:00 PM; Sat 9:00 AM - 6:00 PM; Sun 10:00 AM - 6:00 PM Details: https://www.helpkelowna.com/resource/548 ### Towne Centre Medical Clinic Family practice clinic providing ongoing care for attached patients. Address: 19-2475 Dobbin Road, West Kelowna, BC V4T 2E9 Phone: 250-768-8315 Website: https://www.healthlinkbc.ca/clinic/towne-centre-medical-clinic Hours: Mon-Fri 8:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/550 ### UBCO Psychology Clinic Low-cost access to psychology services in a wide range of areas for UBCO students. Provides psychological assessment and therapy services on campus. Address: UBC Okanagan Campus, Kelowna, BC Phone: 250-807-9270 Website: https://students.ok.ubc.ca/health-wellness/counselling-mental-health/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/468 ### UBCO Student Wellness & Student Health Clinic Team of Registered Nurses, Nurse Practitioner and General Practitioners assist UBCO students with assessment and treatment of health concerns, prescriptions, first aid, sexual and reproductive health, gender affirming care, referrals for lab tests and diagnostic scans, harm reduction supplies, mental health support, free nicotine gum and support quitting smoking/vaping, health education, and athletic/sports medicine. Address: UBC 337, 3272 University Way, Kelowna, BC Phone: 250-807-9270 Website: https://students.ok.ubc.ca Hours: Monday-Friday 9:00 AM - 4:00 PM (closed 12:30 PM - 1:30 PM) Details: https://www.helpkelowna.com/resource/450 ### West Kelowna Health Centre - Interior Health Authority Provides health services. Public health nursing, well-baby clinics, 'Baby Talk' new parent classes, pregnancy testing, counselling, Teens/ Singles Prenatal Program, Nobody's Perfect Program, immunization, audiology, dental health services, nutrition services. Address: 160-2300 Carrington Road, West Kelowna, BC V4T 2N6 Phone: 250-980-5150 Website: https://www.interiorhealth.ca/locations/west-kelowna-health-centre Hours: Monday to Friday: 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/533 ### Young Parents Prenatal Class - Kelowna Health Centre Support program and classes for expectant parents who are isolated, without support or who are low income. Includes four group classes and one hospital tour. Offers a light snack with classes which is free of charge. Open to expectant parents under the age of 20 years. Also accepts expectant parents age 25 years or younger with one of the following criteria: single, Isolated (culturally, geographically, socially), low education, low income, experiencing challenges with coping or decision making. Address: 1340 Ellis St, Kelowna, BC V1Y 9N1 Phone: 250-868-7844 Website: https://www.interiorhealth.ca Hours: Call for class schedule Details: https://www.helpkelowna.com/resource/560 ### Youth Options Project - Okanagan Boys and Girls Clubs Provides a fun and interactive program to help youth, ages 13-16, make positive choices in life, including avoiding or stopping use of drugs and/or alcohol. Runs in 10-week cycles and is designed to improve overall health, safety and well-being. Free of charge, includes meals, and provides opportunities for life skill development, participation in recreational activities, and a weekend retreat at Camp ArrowFlight. Address: 1633 Richter St, Kelowna, BC V1Y 6X8 Phone: 250-869-6983 Website: https://www.bgco.ca/ Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/561 ### Arthritis Society of BC - Kelowna Branch Information and support services for individuals affected by arthritis. Provides education, programs, and resources to help people manage arthritis and improve their quality of life. Address: Phone / virtual service (BC Division Office) Phone: 1-800-321-1433 Website: https://arthritis.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/145 ### BC 211 Information & referral (non-crisis). Free helpline connecting you to community, social, and government services. Talk to a Navigator 9am-9pm weekdays (excluding holidays). For emergencies, call 9-1-1. Available via phone, text (SMS) to 2-1-1, live chat, or email. Search resources online at bc211.ca. Address: Phone, text, live chat, or email - available anywhere Phone: 211 Website: https://bc.211.ca Hours: 9:00 AM - 9:00 PM Weekdays (excluding holidays). For emergencies, call 9-1-1. Details: https://www.helpkelowna.com/resource/15 ### BC Lung Foundation Provides resources and support for individuals with lung-related health issues. Offers education, programs, and advocacy for lung health including asthma, COPD, and other respiratory conditions. Address: 2675 Oak Street, Vancouver, BC V6H 2K2 Phone: 1-800-665-5864 Website: https://bclung.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/146 ### BC STI/AIDS Information Line 24-hour information line providing confidential information about sexually transmitted infections (STIs), HIV/AIDS, prevention, testing, and treatment. Answers questions about symptoms, transmission, and testing locations in BC. Address: Phone service - BC-wide Phone: 1-800-661-4337 Website: https://smartsexresource.com Hours: 24/7 Details: https://www.helpkelowna.com/resource/807 ### Canadian Celiac Association - British Columbia Chapter (Celiac BC) Support and information for individuals with celiac disease and gluten sensitivity. Provides education, resources, and support groups to help people manage a gluten-free lifestyle. Address: 2675 Oak Street, Vancouver, BC V6H 2K2 Phone: 877-736-2240 Website: https://bcceliac.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/153 ### Community Pharmacy – Minor Ailments Prescribing Pharmacies offering assessment and treatment for minor ailments, prescription renewals, emergency contraception, and vaccinations. Reference ID: PHARM-MAP. Population: General Public. Cost: Free (MSP-covered). Address: Multiple pharmacy locations Website: https://www.bcpharmacy.ca/pharmacy-services/minor-ailments-and-contraception-services Hours: Varies by pharmacy Details: https://www.helpkelowna.com/resource/723 ### Diabetes Canada - Kelowna Support and information for individuals living with diabetes. Provides education, programs, resources, and advocacy to help people manage diabetes and prevent complications. Address: Phone / Virtual service Phone: 1-800-226-8464 Website: https://www.diabetes.ca/contact-us/contact-us Hours: Call for hours Details: https://www.helpkelowna.com/resource/149 ### Diabetes & Chronic Disease Nutrition Education – Interior Health Dietitian-led education programs supporting diabetes and chronic disease management. Reference ID: IH-NUTRITION. Population: Adults & Seniors. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/762 ### HealthLink BC Access free, non-emergency health information for anyone in your family, including mental health information. Through 811, you can speak to a registered nurse about symptoms you're worried about, or a pharmacist about medication questions. Address: Phone service - available anywhere Phone: 811 Website: https://www.healthlinkbc.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/126 ### Heart & Stroke Foundation of Canada Support and resources for individuals affected by heart disease and stroke. Provides education, programs, and advocacy to help prevent and manage cardiovascular conditions. Address: Serving Kelowna & area (national organization) Phone: 1-888-473-4636 Website: https://www.heartandstroke.ca/contact-us Hours: Call for hours Details: https://www.helpkelowna.com/resource/156 ### Helpline for Individuals with an Eating Disorder Free, confidential support and information for individuals affected by eating disorders. Provides resources, referrals, and support via phone, email, or online chat. Address: Phone service - Province-wide Phone: 1-866-633-4220 Website: https://nedic.ca Hours: Monday-Friday 9:00 AM - 9:00 PM EST (call to confirm) Details: https://www.helpkelowna.com/resource/413 ### HIV/AIDS Hotline - Canadian AIDS Society 24-hour HIV/AIDS information and support hotline providing information, resources, and referrals related to HIV/AIDS. Address: Phone service - Canada-wide Phone: 613-230-3580 Website: https://www.cdnaids.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/471 ### Home Health and Community Care Intake - Central Okanagan - Interior Health Provides a variety of at-home and community services to people with acute, chronic, palliative or rehabilitative health-care needs. Home Health Services may include: Acquired Brain Injury Services, Adult Day Services, Choice in supports for independent living (CSIL), End of Life Care / Palliative Care, Home Care Nursing Services, Home Oxygen Program, Home Support Services, Medical Assistance in Dying (MAiD), Nutrition and Dietitian Services, Wound Care. Other services include: Caregiver Support for people caring for family or friends, Care Management for people with complex health needs, Health Services for Community Living for youth and adults with developmental disabilities. Wheelchair accessible. Address: Phone service - Central Okanagan Phone: 1-800-707-8550 Website: https://www.interiorhealth.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/659 ### Infant & Maternal Nutrition Program (Public Health) Nutrition education and support for pregnant individuals and families with infants. Reference ID: IH-MAT-NUT. Population: Pregnant People & Infants. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/763 ### Interior Health – Early Childhood Dental Program (0–6 yrs) Free dental prevention and education services for children 0–6: cavity risk assessments, screening, oral health education, and fluoride varnish application. Address: Contact local Interior Health centre Phone: 250-469-7070 Website: https://www.interiorhealth.ca/services/early-childhood-dental-development-0-6-years Hours: Appointment required Details: https://www.helpkelowna.com/resource/373 ### LifeLabs – Kelowna (Multiple Locations) Community laboratory services including bloodwork and diagnostic testing. Some locations accept walk-ins. Reference ID: LL-KEL. Population: General Public. Cost: Free (MSP-covered). Address: Multiple Kelowna locations Website: https://www.lifelabs.com Hours: Varies by location Details: https://www.helpkelowna.com/resource/721 ### Medical Services Plan (MSP) - Ministry of Health Provides basic medical coverage to British Columbians. Insures medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures. To be eligible, an individual must be a resident of BC, must be a citizen of Canada or be lawfully admitted to Canada for permanent residence, must make his or her home in BC, must be physically present in BC at least 6 months in a calendar year. Dependents of MSP beneficiaries are eligible for coverage if they are residents of BC. Address: Health Insurance BC, PO Box 9035 Stn Prov Govt, Victoria, BC V8W 9E3 Phone: 1-800-663-7100 Website: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents-contact-us Hours: Mon-Fri 8:00 AM - 4:30 PM PT (automated service available 24/7) Details: https://www.helpkelowna.com/resource/535 ### Moving Forward - Free Life Skills Coaching Programs FREE coaching programs including: Moving Forward Life Skills Coaching, Healthy Relationships Coaching, Substance Use Management Coaching, Mindfulness Coaching, Seniors Support Coaching, and Parenting (parents of children 0-5). Available online and by phone across BC. Address: Online/Phone service - BC-wide Phone: 877-485-5025 Website: https://movingforward.help Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/241 ### MS Society of Canada - Okanagan (Programs & Support) Sponsors programs to help persons with MS and their families. Provides support, information, programs, and advocacy for individuals living with multiple sclerosis. Address: Phone service - BC-wide Phone: 1-800-268-7582 Website: https://mssociety.ca/support-services Hours: Mon–Fri (phone/email) Details: https://www.helpkelowna.com/resource/165 ### Osteoporosis Canada Support and information for individuals with osteoporosis. Provides education, resources, and programs to help prevent and manage bone health issues. Address: Phone service - Canada-wide Phone: 1-800-463-6842 Website: https://osteoporosis.ca/general-inquiries/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/189 ### QMUNITY - LGBTQ2S+ Support Queer resource centre for the lesbian, gay, trans, bi and queer community. Offers print resources, referrals, education, advisory and advocacy to BC residents. Address: Phone/Online service Phone: 1-800-566-1170 Website: https://www.qmunity.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/653 ### Sexually Intrusive Behaviour Program for Children Under 12 - Kelowna Family Centre Offers counselling for children under 12 years of age who are exhibiting inappropriate sexual behaviour. Referral required by a Child and Youth mental health team or family physician. Address: 204-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-860-3181 Hours: Call for appointment Details: https://www.helpkelowna.com/resource/569 ### UBC Okanagan Dental Hygiene Clinic Low-cost dental cleanings and preventive care provided by supervised students. Services include cleanings, fluoride treatments, and oral health education. Address: UBC Okanagan Campus, Kelowna, BC Phone: 250-807-9771 Hours: Appointment-based (school term) - call for availability Details: https://www.helpkelowna.com/resource/382 ### Venture Academy Provides help for teens and young adults ages 13-21 struggling with family conflict, criminal behaviour, negative peers, school suspensions, low self-esteem, suicidal thoughts, drug and alcohol abuse and other significant behavioural challenges. Offers residential treatment programs, crisis response, behaviour assessment, alcohol and drug assessment and treatment. Address: Phone service - Province-wide Phone: 250-491-4593 Website: https://www.ventureacademy.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/612 ### BC Healthy Kids Program Free basic dental care for children from low-income families. Provides preventive and basic dental services. Address: BC-wide program - contact for Kelowna area Phone: 1-866-866-0800 Hours: Program-based - call for appointment availability Details: https://www.helpkelowna.com/resource/374 ### Community Midwives Kelowna Registered midwifery practice providing prenatal care, labour and birth support, and postpartum care. Services are fully covered by BC MSP (free with a valid BC CareCard). Accepting new clients — call to check availability. Serves Kelowna and West Kelowna. Address: 104-1135 Stevens Road, West Kelowna, BC V1Z 2S8 Phone: 778-436-8060 Website: https://www.communitymidwiveskelowna.com Details: https://www.helpkelowna.com/resource/863 ### Kelowna Walk-In Clinics Multiple walk-in medical clinics throughout Kelowna providing same-day medical care. No appointment needed for minor health issues, prescriptions, and basic medical services. Call HealthLink BC at 811 to find the nearest clinic location and current wait times. Address: Various locations in Kelowna - call 811 for nearest clinic Phone: 811 Website: https://www.healthlinkbc.ca/find-services/healthcare/medical-clinics Details: https://www.helpkelowna.com/resource/64 ### Kelty Mental Health Resource Centre Online resource centre for parents and caregivers who are looking for support and information to care for a child/youth experiencing mental health challenges. Part of BC Children's Hospital. Address: Online resource Website: https://keltymentalhealth.ca Hours: 24/7 online Details: https://www.helpkelowna.com/resource/446 ### MyHEARTSMAP Mental Health Self-assessment Tool Digital tool that helps families, children and youth self-assess their mental health needs. Once the self-assessment is completed, the tool will recommend appropriate resources. Address: Online resource Website: https://www.bcchildrens.ca/our-services/mental-health-services/assessment-treatment/myheartsmap-mental-health-self-assessment-tool Hours: 24/7 online Details: https://www.helpkelowna.com/resource/448 ### Prostate Resource Centre Society - Kelowna Support and information for men affected by prostate health issues. Provides education, resources, and peer support for prostate cancer and other prostate conditions. Address: Phone service - call for support group information Phone: 250-712-2002 Hours: Call for support group information Details: https://www.helpkelowna.com/resource/193 ### Ridgeview Community Centre – Low-Cost Counselling Provides low-cost counselling for mental health and life issues on a sliding scale; significantly lower cost than private clinics. Address: Kelowna area - contact for location Phone: 250-860-3274 Hours: By appointment - call for availability Details: https://www.helpkelowna.com/resource/380 ## Financial Aid (22 resources) Income support and financial help URL: https://www.helpkelowna.com/category/financial-aid ### BC Employment & Assistance Income assistance and disability benefits for eligible BC residents. Apply online or in person. Address: 130-1640 Dilworth Dr, Kelowna, BC V1Y 7V3 Phone: 1-866-866-0800 Website: https://www2.gov.bc.ca/gov/content/family-social-supports/income-assistance Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/57 ### Community Volunteer Tax Program - Seniors Outreach and Resource Centre Free tax clinic staffed by trained volunteers. Provides free tax preparation assistance for eligible individuals and families. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://seniorsoutreach.ca/volunteer-tax-program Hours: Mar 11-Apr 29: Tue 10:00 AM - 2:00 PM; Thu 10:00 AM - 2:00 PM Details: https://www.helpkelowna.com/resource/663 ### Kelowna SHARE Society - Community Assistance Program (CAP) Provides material support to individuals and families experiencing financial distress, in partnership with over 30 social agencies. Offers clothing, household goods, and essential items to low-income households and individuals in the Central Okanagan. Address: 581 Gaston Avenue, Kelowna, BC V1Y 7E6 Phone: 250-763-8117 Website: https://www.kelownasharesociety.ca Hours: Monday-Saturday 10:00 AM - 4:30 PM; Sunday Closed Details: https://www.helpkelowna.com/resource/200 ### Mamas for Mamas - Karma Market Free market providing access to all items required for families in need. Part of the At-Risk Comprehensive Program. Provides clothing, shoes, food, hygiene products, baby items, and household essentials at no cost to low-income mamas, papas, and caregivers. Address: Unit 120, 1735 Dolphin Avenue, Kelowna, BC V1Y 8A6 Phone: 877-535-2432 Website: https://www.mamasformamas.org Hours: Call for access Details: https://www.helpkelowna.com/resource/265 ### Ministry of Social Development & Poverty Reduction - West Kelowna Income assistance and support services. Senior's Supplement (1-877-815-2363). Bus Pass Program. Apply online at www.myselfserve.gov.bc.ca or in person. Address: 3685 Hoskins Rd., West Kelowna, BC Phone: 1-866-866-0800 Website: https://www.gov.bc.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/656 ### Salvation Army - Kelowna - Emergency Assistance Emergency financial help for rent, utilities, and basic needs. Also provides clothing, food bank services, and community meals. Assessment required. Address: 1480 Sutherland Ave, Kelowna, BC V1Y 5Y5 Phone: 250-860-2329 Website: https://okanagancentralsalvationarmy.ca/ Hours: Monday-Friday 9:00 AM - 3:00 PM Details: https://www.helpkelowna.com/resource/4 ### Service Canada Centre EI, CPP, OAS, and other federal benefits. In-person service and application assistance. Address: 471 Queensway, Kelowna, BC V1Y 6S5 Phone: 1-800-622-6232 Website: https://www.canada.ca/en/employment-social-development/corporate/portfolio/service-canada.html Hours: Monday-Friday 8:30 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/58 ### Tax Clinics - Free Tax Preparation Free tax preparation for low-income individuals and families. Available February-April at various community locations throughout Kelowna. Call KCR Community Resources to find the nearest clinic location and schedule an appointment. Address: 620 Leon Ave, Kelowna, BC V1Y 9T2 Phone: 250-763-8008 Website: https://kcr.ca/community-services/community-volunteer-income-tax-program-cvitp/ Hours: Drop-off: Mon-Fri 9:00 AM - 12:00 PM; 1:00 PM - 4:00 PM. In-person appointments: March-April only (call to book). Details: https://www.helpkelowna.com/resource/59 ### The Cathedral Church of St Michael & All Angels Community outreach programs, emergency assistance, and pastoral care. Address: 608 Sutherland Avenue, Kelowna, BC V1Y 5X1 Phone: 250-762-3321 Website: https://stmichaelscathedral.ca/ Hours: Sun 8:00 AM & 10:00 AM; Tue/Thu 5:00 PM; Wed 7:00 AM; Fri 12:15 PM - 12:45 PM Details: https://www.helpkelowna.com/resource/43 ### Westside Health Network - Tax Clinic Annual tax preparation for low income individuals and families. This program runs in March to April, also available year around. Free tax filing assistance for those who need it. Address: 203-879 Anders Road, West Kelowna, BC V1Z 0C8 Phone: 250-768-3305 Website: https://www.westsidehealthnetwork.org/programs/ Hours: March to April (peak season), year-round availability - call for appointment Details: https://www.helpkelowna.com/resource/140 ### BC Disability Assistance (Persons with Disabilities) Monthly income and health support for BC residents with a PWD designation. Includes support allowance, shelter allowance, transportation supplement, and extended health benefits (dental, vision, medical supplies). Requires medical documentation. Address: Apply online at myselfserve.gov.bc.ca or in person Phone: 1-866-866-0800 Website: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/disability-assistance Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/825 ### BC Housing – Rental Assistance Program (RAP) Monthly cash subsidy for low-income working families with children spending more than 30% of income on rent. Income limit $60,000/year. Covers the gap between 30% of household income and actual rent. Address: Phone/online application — province-wide Phone: 1-800-257-7756 Website: https://www.bchousing.org/housing-assistance/rental-assistance-programs/RAP Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/817 ### BC Housing – SAFER (Shelter Aid for Elderly Renters) Monthly rent subsidy for BC seniors aged 60+ with income under $40,000/year who spend more than 30% of income on rent. Direct-deposit payments to help make rent affordable. Address: Phone/online application — province-wide Phone: 1-800-257-7756 Website: https://www.bchousing.org/housing-assistance/rental-assistance-programs/SAFER Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/818 ### BC Hydro – Customer Crisis Fund One-time grant (up to $700–$800) for residential BC Hydro customers facing disconnection due to a temporary financial crisis. Applied directly to account arrears. Does not need to be repaid. Address: Online/phone application Phone: 1-800-224-9376 Website: https://app.bchydro.com/accounts-billing/bill-payment/ways-to-pay/customer-crisis-fund.html Hours: 24/7 online application Details: https://www.helpkelowna.com/resource/819 ### Canada Child Benefit (CCB) Tax-free monthly payment from the federal government for families with children under 18. Amount based on family income, number of children, and ages. Up to $7,997/year per child under 6. Must file annual tax return to receive. Address: Apply via CRA My Account or by mail Phone: 1-800-387-1193 Website: https://www.canada.ca/en/revenue-agency/services/child-family-benefits/canada-child-benefit.html Hours: Monday-Friday 9:00 AM - 5:00 PM Details: https://www.helpkelowna.com/resource/822 ### Canada Workers Benefit (CWB) Refundable tax credit for low-income workers. Up to $1,633/year for singles, $2,813/year for families. Up to 50% paid in advance throughout the year. Claimed on your tax return. Address: Claimed via tax return Phone: 1-800-959-8281 Website: https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/line-45300-canada-workers-benefit-cwb.html Hours: Advance payments issued July, October, January Details: https://www.helpkelowna.com/resource/824 ### Fair PharmaCare BC Income-based prescription drug coverage for all BC residents with MSP. Covers eligible prescription drugs, dispensing fees, and some medical devices. The lower a family's income, the lower the annual deductible before coverage begins. Address: Phone/online registration Phone: 1-800-663-7100 Website: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/pharmacare-for-bc-residents/who-we-cover/fair-pharmacare-plan Hours: Monday-Friday 8:00 AM - 8:00 PM Details: https://www.helpkelowna.com/resource/821 ### FortisBC – Energy Conservation Assistance Program (ECAP) Free home energy evaluation and upgrades for income-qualified FortisBC customers. Includes draftproofing, water-efficient fixtures, and insulation to reduce utility costs. Payment arrangements also available for customers struggling with bills. Address: In-home service — Kelowna area Phone: 1-888-224-2710 Website: https://www.fortisbc.com/rebates-and-energy-savings/save-money-and-energy-with-income-qualified-offers Hours: Call for appointment Details: https://www.helpkelowna.com/resource/820 ### GST/HST Credit Tax-free quarterly payment to help low- and modest-income individuals and families offset the GST/HST they pay. Automatically calculated when you file your tax return — no separate application needed. Address: Automatically assessed from tax return Phone: 1-800-387-1193 Website: https://www.canada.ca/en/revenue-agency/services/child-family-benefits/gst-hst-credit.html Hours: Paid quarterly (January, April, July, October) Details: https://www.helpkelowna.com/resource/823 ### ServiceBC Services include: BC Vital Statistics (birth, marriage, death certificates), Medical Services (MSP) info, BC Services Cards (no photo), BCeID. Address: 305-478 Bernard Ave., Kelowna, BC Phone: 1-800-663-7867 Hours: Call for hours Details: https://www.helpkelowna.com/resource/640 ### Veterans Affairs Canada – Kelowna Office Federal government office providing services and benefits to Canadian veterans, RCMP members, and their families. Assistance with disability benefits, health care, mental health support, vocational rehabilitation, and transition from military service. Address: 313-471 Queensway Avenue, Kelowna, BC V1Y 6S5 Phone: 1-866-522-2122 Website: https://www.canada.ca/en/veterans-affairs-canada.html Details: https://www.helpkelowna.com/resource/859 ### Dress for Success Kelowna Provides professional clothing, career development tools, and a support network to help women entering or returning to the workforce. Programs include the Suiting Program (one interview outfit on first visit, additional wardrobe upon getting a job), Professional Women's Group, career coaching, and mentoring. By appointment. Address: Kelowna, BC — call or email for address Website: https://dfskelowna.org Details: https://www.helpkelowna.com/resource/866 ## Transportation (5 resources) Transit and mobility assistance URL: https://www.helpkelowna.com/category/transportation ### BC Transit - Kelowna Public bus service throughout Kelowna and Central Okanagan. Reduced fares for low-income residents. Address: 1494 Hardy Street, Kelowna, BC V1Y 8H2 Phone: 250-860-8160 Website: https://www.bctransit.com/kelowna/contact/ Hours: Customer service: Mon-Fri 8:00 AM - 4:30 PM; Umo customer service 7:00 AM - 7:00 PM (weekdays), 8:00 AM - 4:00 PM (weekends) Details: https://www.helpkelowna.com/resource/55 ### HandyDART Door-to-door transit for people with disabilities who cannot use regular buses. Address: 1494 Hardy St, Kelowna, BC V1Y 8H2 Phone: 250-762-3278 Website: https://www.bctransit.com/kelowna/riderinfo/handydart/ Hours: Service: Mon-Fri 6:00 AM - 6:00 PM; Sat 8:00 AM - 6:00 PM; Sun 8:00 AM - 4:00 PM. Office: Mon-Fri 8:00 AM - 4:30 PM. No service on holidays. Details: https://www.helpkelowna.com/resource/54 ### Kelowna Community Resources - Transportation Program Volunteer driver program for seniors and people with disabilities. Medical appointments and errands. Address: 620 Leon Avenue, Kelowna, BC V1Y 9T2 Phone: 250-763-8008 Website: https://kcr.ca/ Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/56 ### Westside Health Network - Transportation Services Volunteers drive seniors to and from medical appointments and errands. Suggested donation: round-trip to Kelowna $30, West Kelowna $20. Service available for seniors in West Kelowna area. Address: 203-879 Anders Road, West Kelowna, BC V1Z 0C8 Phone: 250-768-3305 Website: https://www.westsidehealthnetwork.org/programs/ Hours: Office hours: 8:00 AM - 2:00 PM Details: https://www.helpkelowna.com/resource/136 ### BC Transit – Transit Access Program Low-cost or free transit passes for eligible riders including seniors and persons with disabilities. Address: Kelowna Transit - contact for office location Phone: 250-860-8888 Website: https://bctransit.com/kelowna Hours: Monday-Friday 8:00 AM - 4:30 PM (customer service) Details: https://www.helpkelowna.com/resource/406 ## Newcomers (10 resources) Immigration and settlement support URL: https://www.helpkelowna.com/category/newcomers ### Centre culturel francophone de l'Okanagan French cultural centre providing programs, services, and community connections for French-speaking residents of the Okanagan. Address: 702, avenue Bernard, Kelowna, BC Phone: 250-860-4074 Website: https://www.leccfo.org Hours: Call for hours Details: https://www.helpkelowna.com/resource/631 ### Kelowna Community Resources – Immigrant Services Settlement support including healthcare navigation, MSP enrollment help, language support, and referrals. Address: 618 & 654 Bernard Avenue, Kelowna, BC V1Y 6P3 Phone: 250-763-8008 Website: https://kcr.ca/immigrant-services/ Hours: Monday-Friday 8:30 AM - 4:30 PM (call to confirm) Details: https://www.helpkelowna.com/resource/385 ### Kelowna Community Resources - Settlement Services Free settlement support for newcomers to Canada. Language help, job search, and community connections. [Phone note: ext. 1] Address: 618 & 654 Bernard Ave, Kelowna, BC V1Y 6P3 Phone: 250-763-8008 Website: https://kcr.ca/immigrant-services/settlement-integration-services/ Hours: Mon-Fri 8:30 AM - 4:30 PM; Closed stat holidays; Closed Dec 25 - Jan 1 Details: https://www.helpkelowna.com/resource/51 ### Central Okanagan Refugee Committee Support for refugees and their sponsors. Provides mentorship, community integration assistance, practical help with settlement, and connections to local resources. Call to learn about programs and how to get involved. Address: 620 Leon Avenue, Kelowna, BC V1Y 9T2 Phone: 250-763-8008 Website: https://kcr.ca/immigrant-services/ Details: https://www.helpkelowna.com/resource/52 ### Interim Federal Health Program (IFHP) Covers basic health, dental, vision, and medications for refugees and protected persons. Address: BC-wide program Phone: 1-888-614-1880 Website: https://www.canada.ca/en/immigration-refugees-citizenship/services/refugees/help-within-canada/health-care/interim-federal-health-program.html Hours: Program-based - call for information Details: https://www.helpkelowna.com/resource/389 ### MOSAIC Settlement Services Language classes, employment support, and settlement services for immigrants and refugees. Provides English language training, job search assistance, help with immigration paperwork, and community connections. Call to learn about programs and office locations. Address: 5575 Boundary Road, Vancouver, BC V5R 2P9 Phone: 604-254-9626 Website: https://mosaicbc.org/contact/ Hours: Mon-Fri 9:00 AM - 5:00 PM; Closed statutory holidays Details: https://www.helpkelowna.com/resource/53 ### Okanagan Immigrant Services (OIS) Settlement, interpretation, health system navigation, and referrals for newcomers. Address: 300-1628 Dickson Ave, Kelowna, BC Phone: 250-762-5445 Hours: Monday-Friday 9:00 AM - 5:00 PM (call to confirm) Details: https://www.helpkelowna.com/resource/381 ### Immigrant Services Society (ISSofBC) – Kelowna Settlement, employment help, language supports, bridging programs; free services for newcomers. Address: Kelowna area - contact for location Phone: 250-860-6777 Hours: Monday-Friday 9:00 AM - 5:00 PM (call to confirm) Details: https://www.helpkelowna.com/resource/390 ### Multicultural Mental Health Resource Centre (BC) Mental health resources in multiple languages; referrals and culturally appropriate supports for immigrants and refugees. Address: Online service - BC-wide Website: https://www.heretohelp.bc.ca Hours: Online Details: https://www.helpkelowna.com/resource/405 ### Provincial Refugee Mental Health Line - Information & Helpline Free mental health support and information for refugees and newcomers. Provides culturally appropriate support, referrals, and resources in multiple languages. Address: Phone service - Province-wide Phone: 1-604-299-0949 Hours: Monday-Friday 9:00 AM - 5:00 PM (call to confirm) Details: https://www.helpkelowna.com/resource/417 ## Crisis (27 resources) Immediate emergency help URL: https://www.helpkelowna.com/category/crisis ### Central Okanagan Elizabeth Fry Society - Abuse Survivors Support Services Provides support and services for survivors of intimate partner violence, sexual assault, and child abuse in the Central Okanagan. Programs include: Community Based Victim Services (CBVS) - support with crime victim assistance applications, victim impact statements, court support, accompaniment to court and police, crisis response, risk assessment and safety planning, practical and emotional support. Sexual Assault Counselling - trauma therapy for adult, youth, and child survivors of sexual assault, abuse, and exploitation. Individual and group therapy options available for both recent and historical abuse, offered in person and virtually. Indigenous Victim Services - outreach services and access to an Indigenous Support Worker embedded in the DVU. COEFS Peer Support - safe place to share stories, struggles and successes. Initial intake appointment is free. Most services fully funded. Counselling for adult survivors of sexual abuse is on a 'pay what you can' model. No one is refused services based on financial situation. Address: 649 Leon Avenue, Kelowna, BC V1Y 9S3 Phone: 250-763-4613 Website: https://www.efryokanagan.com Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/441 ### Central Okanagan RCMP Victim Services - Regional District of Central Okanagan Provides emotional support and services to victims of crime or tragedy who may or may not have reported the crime to police or be involved with the criminal justice system, to help them deal with the impact of crime or trauma. Offers information on BC's Victims of Crime Act, criminal justice system information, court support, assistance with Crime Victim Assistance Program applications, safety planning and referral services. Self referrals welcome. Address: Kelowna RCMP Detachment, 1190 Richter St, Kelowna, BC V1Y 2K7 Phone: 250-470-6242 Website: https://www.rdco.com/living-here/protective-services/victim-services/ Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/69 ### Interior Health - Crisis Response Team (Kelowna) 24/7 crisis response for mental health and substance use emergencies. Provides immediate assessment, intervention, and referral services. Available for individuals experiencing acute mental health or addiction crises. No referral required — anyone in crisis can call directly. Address: 505 Doyle Avenue, Kelowna, BC V1Y 0C5 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/locations/kelowna-mental-health-substance-use Hours: 24/7 by phone/text; in-person and local teams during operational hours Details: https://www.helpkelowna.com/resource/276 ### Mamas for Mamas - Crisis Support Provides support for families facing abuse and violence. Part of the At-Risk Comprehensive Program. Offers immediate support, resources, and referrals to help families in crisis situations. No-contact hamper delivery available for COVID-19 safe support. Address: Unit 120, 1735 Dolphin Avenue, Kelowna, BC V1Y 8A6 Phone: 877-535-2432 Website: https://www.mamasformamas.org Hours: Call for support - after hours appointments available Details: https://www.helpkelowna.com/resource/269 ### NOW Canada Women's Shelter - Crisis Support Emergency shelter and crisis support for women and children fleeing domestic violence. Confidential location. 24/7 crisis line available. Address: Address confidential — call 24/7 crisis line: 250-763-2262 Phone: 250-763-2262 Website: https://www.nowcanada.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/13 ### RCMP Kelowna Policing services for City of Kelowna, Westside, Peachland, Lake Country and Big White. Provides three Community Policing Offices in Mission, Rutland and Glenmore. Address: 1190 Richter Street, Kelowna, BC V1Y 2K7 Phone: 250-762-3300 Website: https://www.kelowna.ca/police Hours: Mon-Fri 8:00 AM - 5:30 PM (non-emergency admin); Sat-Sun closed Details: https://www.helpkelowna.com/resource/494 ### RCMP West Kelowna Policing services for West Kelowna and Westside. Additional 25 provincial RCMP officers police Peachland, the Central Okanagan West Electoral Area, Highway 97C/Okanagan Connector to Sunset Main, Okanagan Lake from Peachland to Lake Okanagan Resort, and rural areas on the east side of Okanagan Lake including Big White, Ellison and Joe Rich. Three officers are dedicated to First Nations policing. Address: 2390 Dobbin Rd, West Kelowna, BC V4T 2H9 Phone: 250-768-2880 Website: https://www.westkelownacity.ca/en/our-community/police-rcmp.aspx Hours: Mon-Fri 8:00 AM - 4:30 PM (non-emergency admin); Sat-Sun closed Details: https://www.helpkelowna.com/resource/495 ### 1-800-SUICIDE For help right away, any time of day or night. Free, confidential suicide prevention support. Address: Phone service - available anywhere Phone: 1-800-784-2433 Website: https://crisiscentre.bc.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/110 ### 988 Suicide & Crisis Lifeline For individuals who are struggling to cope, dealing with thoughts of suicide, or are worried about someone else. A trained responder will listen without judgement, provide support and understanding, and share resources that will help. Address: Phone service - available anywhere Phone: 988 Website: https://988.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/108 ### BC Drug and Poison Information Centre 24-hour telephone service providing information on toxicity and treatment for exposure or poisoning from chemicals, medications or other substances. Helps determine if emergency care is needed. Call immediately if exposed to harmful substance. Address: Phone service - BC-wide Phone: 1-800-567-8911 Website: https://www.dpic.org Hours: 24/7 Details: https://www.helpkelowna.com/resource/806 ### Black Youth Helpline A multicultural helpline serving all youth, specifically responding to the need for Black youth-specific service. Provides culturally appropriate support for youth, families and schools. Service in French and other languages available upon request. Phone: 416-285-9944 or toll-free 1-833-294-8650. Address: Phone service - Province-wide Phone: 416-285-9944 Website: https://blackyouth.ca Hours: 9:00 AM - 10:00 PM Details: https://www.helpkelowna.com/resource/402 ### Community Response Team (CRT) - Kelowna Mobile crisis response team providing mental health crisis intervention and support. Operates 11:30am-9:00pm, 7 days a week. Address: Mobile service - Kelowna area Phone: 250-212-8533 Website: https://www.interiorhealth.ca Hours: 11:30 AM - 9:00 PM, 7 days a week Details: https://www.helpkelowna.com/resource/119 ### Crisis Response - For Mental Health and Addiction Related Crisis - Interior Health Area [Interior Health] Crisis Response Teams help you with crisis intervention. Provides assessment and linkages to appropriate community and hospital resources when you are experiencing an acute mental health or substance use crisis. If you are in crisis and not able to visit or get in touch with one of the locations, please contact the Interior Crisis Line Network (24 hours). No referral required. Address: Multiple locations - call for nearest centre Phone: 1-888-353-2273 Website: https://www.interiorhealth.ca/services/crisis-response/locations Hours: 24/7 by phone/text; in-person and local teams during operational hours Details: https://www.helpkelowna.com/resource/113 ### Downtown On-Call - Kelowna Patrol, escort and emergency services in downtown Kelowna. Provides safety support, escorts, and emergency response. Hours vary seasonally — call to confirm. Address: Downtown Kelowna Phone: 250-470-9058 Hours: Hours vary seasonally — call to confirm. Fall: Mon-Sat 6:00 AM-9:00 PM, Sun 10:00 AM-6:00 PM Details: https://www.helpkelowna.com/resource/315 ### Interior Crisis Line Network - KCR 24/7 crisis support, suicide prevention, and emotional support. Free and confidential. Phone-line staffed by trained volunteers who provide emotional support, resources, referrals and crisis intervention. Address: Phone service - available anywhere Phone: 1-888-353-2273 Website: https://kcr.ca/family-services/suicide-crisis-hotline-en/ Hours: 24/7 Details: https://www.helpkelowna.com/resource/7 ### Kelowna Women's Shelter - Crisis Support Emergency shelter and 24/7 crisis support for women and children fleeing domestic violence. Confidential location. Text line 236-970-0704. Shared crisis line with AG House. Address: Confidential location, Kelowna, BC Phone: 250-763-1040 Website: https://www.kelownawomensshelter.com Hours: 24/7 Details: https://www.helpkelowna.com/resource/32 ### Mental Health Crisis Line 24/7 crisis support for mental health emergencies. Dial 310-6789 (BC) or 1-800-784-2433. Free and confidential. Address: Phone service available anywhere Phone: 310-6789 Website: https://www.crisislines.bc.ca/interior Hours: 24/7 Details: https://www.helpkelowna.com/resource/70 ### Missing and Murdered Indigenous Women and Girls Crisis Line National 24/7 crisis line providing emotional support for anyone affected by missing and murdered Indigenous women, girls, and 2SLGBTQQIA+ people. Access to long-term health support including mental health counselling, cultural services, and Elder visits. Address: Phone service - Canada-wide Phone: 1-844-413-6649 Website: https://www.rcaanc-cirnac.gc.ca/eng/1590523702000/1757436656642 Hours: 24/7 Details: https://www.helpkelowna.com/resource/809 ### Missing Children Society of Canada National organization helping return missing children to safe environments. Provides affected families with knowledge and resources throughout search and reunification. All programs are free. Download the MCSC rescu app for alerts. Address: Phone service - Canada-wide Phone: 403-291-0705 Website: https://www.mcsc.ca Hours: Contact for hours Details: https://www.helpkelowna.com/resource/808 ### National Indian Residential School Crisis Line Provides free 24-hour crisis support to former Indian Residential School students and their families. Address: Phone service - available anywhere Phone: 1-866-925-4419 Website: https://www.irsss.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/117 ### NORS - National Overdose Response Service Confidential, non-judgmental support hotline for people using drugs. Available 24/7 Canada-wide. Provides virtual overdose prevention support. Address: Phone service - Canada-wide Phone: 1-888-688-6677 Website: https://nors.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/28 ### Option Line - Crisis Pregnancy & Post-Abortion Helpline Faith-based pregnancy support helpline providing compassionate support for crisis pregnancies and post-abortion grief. Affiliated with Heartbeat International network of pregnancy resource centres. Offers free, confidential assistance. Note: This is a faith-based service, not neutral medical counselling. Address: Phone service - North America-wide Phone: 1-800-712-4357 Website: https://optionline.org Hours: 24/7 Details: https://www.helpkelowna.com/resource/805 ### Racist Incident Helpline A trauma-informed helpline for people who have experienced or witnessed an act of racism in BC. Provides free and confidential access to information and safe supports from anywhere in BC, in over 240 languages. Callers who prefer a language other than English can let the call-taker know and an interpreter will be patched into the call. Address: Phone service - available anywhere in BC Phone: 1-833-457-5463 Website: https://racistincidenthelpline.ca Hours: Mon-Fri 9:00 AM - 5:00 PM (PT) Details: https://www.helpkelowna.com/resource/130 ### Telecare Crisis & Caring Line - Christian-Based Crisis or Emotional Support Free, confidential Christian-based crisis and emotional support line. Available daily 9 AM - 9 PM by phone. Live Chat: Fridays & Saturdays 5:00 PM - 11:00 PM. Address: Phone service - Province-wide Phone: 1-604-852-9099 Website: https://telecarebc.com Hours: Daily 9:00 AM - 9:00 PM (NOT 24/7). Live Chat: Fridays & Saturdays 5:00 PM - 11:00 PM Details: https://www.helpkelowna.com/resource/411 ### VictimLink BC Provides confidential information and referral services to all victims of crime in BC and Yukon, as well as immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services. Address: Phone service - available anywhere in BC and Yukon Phone: 1-800-563-0808 Website: https://victimlinkbc.ca/ Hours: 24/7 Details: https://www.helpkelowna.com/resource/129 ### H.O.P.E Outreach - Kelowna & Vernon Provides nighttime outreach, 7 days a week, to women in Kelowna and Vernon. Offers support, resources, and safety planning. Can report 'bad dates' via phone call or online form at hopeskanagan.com. Address: Mobile service - Kelowna Phone: 250-864-0399 Hours: 7 days a week, nighttime hours Details: https://www.helpkelowna.com/resource/312 ### Toward the Heart - Overdose Prevention Sites (Kelowna) Supervised consumption sites providing safe, monitored spaces for substance use. Staff trained in overdose response and naloxone administration. Reduces overdose deaths and connects people to health and social services. Address: Various locations in Kelowna Website: https://towardtheheart.com/site-locator Hours: Check website for specific site hours Details: https://www.helpkelowna.com/resource/304 ## Medical Clinics (13 resources) Free and low-cost medical care URL: https://www.helpkelowna.com/category/medical-clinics ### Hillside Medical Clinic (Walk-in Clinic) Walk-in clinic for non-emergency medical concerns. Hours may change based on physician availability; call ahead. Address: 114-1920 Summit Drive, Kelowna, BC V1V 3E9 Phone: 250-763-6322 Website: https://www.healthlinkbc.ca/find-care/find-health-services/program/walk-clinic-93 Hours: Monday-Friday 8:30 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/421 ### Integrated Health Outreach Team (IHOT) - Interior Health 7 day-a-week health care supports and IH system navigation. Provides health outreach services including primary care, mental health support, and system navigation. Address: 1649 Pandosy Street, Kelowna, BC (in West Kelowna on various days/times) Phone: 250-258-1817 Website: https://www.interiorhealth.ca/services/health-outreach-team Hours: 7 days a week (1-250-878-7031 holidays/stats and weekends) Details: https://www.helpkelowna.com/resource/650 ### Kelowna General Hospital Regional hospital providing emergency care, inpatient and outpatient services, diagnostics, and specialist care. Population: General Public. Address: 2268 Pandosy Street, Kelowna, BC V1Y 1T2 Phone: 250-862-4000 Website: https://www.interiorhealth.ca/locations/kelowna-general-hospital Hours: 24/7 Emergency Department Details: https://www.helpkelowna.com/resource/715 ### Kelowna Urgent and Primary Care Centre (UPCC) Free walk-in urgent care for minor health issues when you cannot wait for a family doctor. No appointment needed. Address: 1141 Harvey Avenue, Kelowna, BC V1Y 6E8 Phone: 250-469-6985 Website: https://www.interiorhealth.ca/locations/kelowna-urgent-primary-care-centre Hours: Daily 9:30 AM - 8:30 PM (including statutory holidays) Details: https://www.helpkelowna.com/resource/98 ### KGM Community Dental - Kelowna Gospel Mission Essential oral health care accessible to all. Services include cleanings, check-ups, X-rays, extractions, and fillings. Available to low-income individuals and families, income assistance recipients. Accepts government ministry dental coverage, Healthy Kids, Persons with Disability plans, and First Nations Health Authority. Email: dentalclinic@kelownagospelmission.ca Address: 251 Leon Avenue, Kelowna, BC Phone: 778-738-3636 Website: https://kelownagospelmission.ca/services/ Hours: Monday-Friday 8:30 AM - 4:00 PM (by appointment) Details: https://www.helpkelowna.com/resource/99 ### KLO Medical Clinic Primary care clinic offering same-day or limited walk-in appointments when available. Population: General Public. Address: 205-616 K.L.O. Rd, Kelowna, BC V1Y 8E7 Phone: 250-791-0411 Website: https://klomedical.ca Hours: Mon-Fri 9:00 AM - 5:00 PM Details: https://www.helpkelowna.com/resource/709 ### Lakeshore Medical Centre Family practice clinic with walk-in care available for patients in the area. Address: 2280 Baron Rd, Kelowna, BC V1X 7W3 Phone: 250-764-8878 Website: https://www.primacy.ca/locations/lakeshore-mc Hours: Mon-Fri 9:00 AM - 5:00 PM; Sat 10:00 AM - 4:00 PM (stat holidays 10:00 AM - 4:00 PM; hours subject to physician availability) Details: https://www.helpkelowna.com/resource/546 ### Orchard Medical Centre Family practice clinic with walk-in care. Walk-in for non-emergency medical concerns; hours may change based on physician availability. Call ahead. Stat holidays: 9:00 AM - 1:00 PM. Address: 104-1990 Cooper Road, Kelowna, BC V1Y 8K5 Phone: 250-861-3235 Website: https://pathwaysmedicalcare.ca/clinic/orchard-medical-centre/ Hours: Mon-Thu 8:00 AM - 3:00 PM; Fri-Sun 9:00 AM - 1:00 PM Details: https://www.helpkelowna.com/resource/542 ### Outreach Urban Health Centre [Interior Health] Community health centre providing low-barrier health services including primary care, mental health support, substance use services, and harm reduction supplies. Serves individuals experiencing homelessness, poverty, and other barriers to accessing traditional health care. Provides a safe, welcoming environment for all. No health card required. Address: 1649 Pandosy St, Kelowna, BC V1Y 1P4 Phone: 250-469-7070 Website: https://www.interiorhealth.ca Hours: Monday - Friday: 8:30 AM - 4:30 PM (call for current hours) Details: https://www.helpkelowna.com/resource/17 ### Rutland Urgent and Primary Care Centre (UPCC) Urgent primary care services for Kelowna's Rutland area. Same-day medical care for urgent (non-emergency) health issues. Address: 150 Hwy 33 W, Kelowna, BC V1X 2A2 Phone: 250-491-1100 Website: https://www.interiorhealth.ca/locations/rutland-urgent-and-primary-care-centre Hours: Daily 9:30 AM - 8:30 PM Details: https://www.helpkelowna.com/resource/375 ### West Kelowna Medical Clinic Primary care clinic with limited walk-in services subject to physician availability. Also offers same- or next-day virtual/in-person appointments. Call ahead recommended. Address: Unit 105, 2231 Louie Drive, West Kelowna, BC V4T 3K3 Phone: 250-768-6985 Website: https://www.westkelownamedical.com Hours: Monday-Friday 9:00 AM - 3:00 PM; Saturday-Sunday Closed Details: https://www.helpkelowna.com/resource/679 ### West Kelowna Urgent and Primary Care Centre (UPCC) Free walk-in urgent and primary care for non-emergency health issues when you cannot wait for a family doctor. No appointment needed. Address: 2484 Main Street, West Kelowna, BC V4T 2G2 Phone: 250-469-6010 Website: https://www.healthlinkbc.ca/clinic/west-kelowna-urgent-and-primary-care-centre Hours: Daily 11:30 AM - 8:30 PM Details: https://www.helpkelowna.com/resource/419 ### Lakepoint Medical Clinic Primary care clinic. Appointment required (no walk-ins accepted). Address: 202-525 Highway 97 South, West Kelowna, BC V1Z 4C9 Phone: 778-755-0700 Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/425 ## Libraries (6 resources) Public libraries with books, computers, and community programs URL: https://www.helpkelowna.com/category/libraries ### Courthouse Libraries BC - Kelowna Free legal research library open to the public. Provides access to legal databases, legislation, court rules, and reference materials. Public computers available with legal databases and internet. Address: 333-1355 Water Street, Kelowna, BC V1Y 9R3 Phone: 250-470-6980 Website: https://www.courthouselibrary.ca/about-us/locations-contact-information/kelowna Hours: Mon-Fri 9am-12pm, 12:30pm-4pm Details: https://www.helpkelowna.com/resource/835 ### Okanagan Regional Library - Kelowna Branch Main branch of the Okanagan Regional Library system. Offers free access to books, e-books, audiobooks, computers, internet, printing, and community programs. Library card is free for BC residents. Programs include storytimes, book clubs, computer classes, and community events. Address: 1380 Ellis Street, Kelowna, BC V1Y 2A2 Phone: 250-762-2800 Website: https://orl.bc.ca/library/kelowna-downtown/ Hours: Monday-Thursday 10:00 AM - 8:00 PM, Friday 10:00 AM - 5:30 PM, Saturday 10:00 AM - 5:00 PM, Sunday 11:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/207 ### Okanagan Regional Library - Mission Branch Full-service public library in south Kelowna beside the H2O aquatic centre. Offers book borrowing, free computer and WiFi access, children's and adult programs, and interlibrary loans. Address: 4105 Gordon Drive, Kelowna, BC V1W 4Z1 Phone: 250-764-2254 Website: https://orl.bc.ca/library/kelowna-mission/ Hours: Mon 10am-5pm, Tue-Thu 10am-8pm, Fri-Sat 10am-5pm, Sun 11am-3pm Details: https://www.helpkelowna.com/resource/833 ### Okanagan Regional Library - Rutland Branch Rutland branch of the Okanagan Regional Library. Offers free access to books, e-books, computers, internet, and community programs. Library card is free for BC residents. Programs for all ages including children's storytimes and adult programs. Address: #20-301 Hwy 33 W, Kelowna, BC V1X 1X8 Phone: 250-765-8165 Website: https://orl.bc.ca/library/kelowna-rutland/ Hours: Monday 10:00 AM - 5:00 PM, Tuesday 10:00 AM - 8:00 PM, Wednesday 10:00 AM - 8:00 PM, Thursday 10:00 AM - 5:00 PM, Friday 10:00 AM - 5:00 PM, Saturday 10:00 AM - 5:00 PM, Sunday Closed Details: https://www.helpkelowna.com/resource/208 ### Okanagan Regional Library - UBCO Branch Public library branch on the first floor of UBC Okanagan Library. Open to anyone with an ORL library card for borrowing books, placing holds, and accessing online services. Address: LIB 125, UBC Okanagan Library, 3287 University Way, Kelowna, BC V1V 1V7 Phone: 250-807-9107 Website: https://orl.bc.ca/library/ubco-kelowna/ Hours: Tuesdays 9:30am-10:30am (ORL staff); UBCO Library hours for self-service Details: https://www.helpkelowna.com/resource/834 ### Okanagan Regional Library - West Kelowna Branch West Kelowna branch of the Okanagan Regional Library. Offers free access to books, e-books, computers, internet, printing, and community programs. Library card is free for BC residents. Programs include storytimes, book clubs, and community events. Address: 3731 Old Okanagan Highway, West Kelowna, BC Phone: 250-768-4369 Website: https://orl.bc.ca/library/west-kelowna/ Hours: Monday 10:00 AM - 6:00 PM, Tuesday 10:00 AM - 6:00 PM, Wednesday 10:00 AM - 8:00 PM, Thursday 10:00 AM - 6:00 PM, Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 5:00 PM, Sunday Closed Details: https://www.helpkelowna.com/resource/209 ## Home Care (10 resources) In-home support and care services URL: https://www.helpkelowna.com/category/home-care ### Bayshore Home Health – Kelowna Private in-home health care including personal care, nursing, companionship, dementia care, palliative care, housekeeping, meal preparation, wound care, respite care, and home infusions. Free initial care assessment. Address: 3001 Tutt St #210, Kelowna, BC V1Y 2H4 Phone: 250-717-7528 Website: https://www.bayshore.ca/locations/bayshore-home-health-kelowna-okanagan-bc/ Hours: Office: Mon-Fri 8:30 AM - 4:30 PM; Care services: 24/7 Details: https://www.helpkelowna.com/resource/829 ### BrainTrust Canada Community rehabilitation for adults with acquired brain injury. Services include rehabilitation programs, counselling, life skills support, peer groups, and caregiver assistance. Also offers youth concussion counselling and community education. Address: #100-215 Lawrence Ave, Kelowna, BC V1Y 6L2 Phone: 250-762-3233 Website: https://braintrustcanada.com/ Hours: Mon-Fri 8:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/832 ### Canadian Red Cross HELP – Kelowna Free lending of medical equipment including wheelchairs, walkers, crutches, canes, bath seats, commodes, and bed handles for people recovering at home. Advanced equipment (hospital beds, patient lifts) available with therapist referral. Address: 124 Adams Rd, Kelowna, BC V1X 7R9 Phone: 250-491-8443 Website: https://www.redcross.ca/in-your-community/british-columbia-and-yukon/health-equipment-loans Hours: Mon-Fri 9:00 AM - 1:00 PM Details: https://www.helpkelowna.com/resource/831 ### Comfort Keepers – Kelowna Private in-home care for seniors including personal care, companionship, light housekeeping, meal preparation, transportation to appointments, respite care, and specialized dementia and end-of-life support. Address: Capri Centre Mall, 1835 Gordon Dr #115C, Kelowna, BC V1Y 6B6 Phone: 778-214-2464 Website: https://www.comfortkeepers.ca/kelowna/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/827 ### Hospital Discharge Transition Support – Interior Health Short-term navigation and care coordination following hospital discharge to home. Reference ID: IH-DISCHARGE. Population: Adults & Seniors. Cost: Free. Address: Kelowna General Hospital, 2268 Pandosy St, Kelowna, BC V1Y 1T2 Phone: 250-862-4000 Website: https://www.interiorhealth.ca/health-and-wellness/home-and-community-care Hours: 24/7 hospital coordination Details: https://www.helpkelowna.com/resource/767 ### Interior Health Home & Community Care Home and community-based nursing, rehabilitation, chronic disease management, and palliative care services. Reference ID: IH-HCC-KEL. Population: Adults & Seniors. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 1-800-707-8550 Website: https://www.interiorhealth.ca/health-and-wellness/home-and-community-care Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/724 ### Interior Health Home Support Free home care services for eligible residents including personal care, meals, and housekeeping assistance. Address: Kelowna & West Kelowna, BC Phone: 1-800-707-8550 Website: https://www.interiorhealth.ca/services/home-support Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/100 ### Just Like Family Home Care – Kelowna Private in-home care with dedicated (non-rotating) caregivers. Services include companionship, personal care, respite and overnight care, post-hospital recovery, housekeeping, and specialized care for Alzheimer's, ALS, and Parkinson's. Address: 1100-1631 Dickson Ave, Kelowna, BC V1Y 0B5 Phone: 250-215-2477 Website: https://justlikefamily.ca/kelowna/ Hours: 24/7 Details: https://www.helpkelowna.com/resource/828 ### Nurse Next Door – Kelowna Private in-home care for seniors and adults including personal care, companionship, meal preparation, medication management, dementia care, nursing, respite care, and end-of-life care. No long-term contract required. Address: 223-1889 Springfield Rd, Kelowna, BC V1Y 5V5 Phone: 250-762-0016 Website: https://www.nursenextdoor.com/location/kelowna-bc Hours: 24/7 Details: https://www.helpkelowna.com/resource/826 ### Westside Health Network - Better at Home Program Subsidized program assisting seniors with non-medical services including light housekeeping, grass cutting, and home maintenance to help them stay independent in their home. Part of the province-wide Better at Home initiative. Address: 203-879 Anders Road, West Kelowna, BC V1Z 0C8 Phone: 250-768-3305 Website: https://www.westsidehealthnetwork.org/programs/ Hours: Office hours: 8:00 AM - 2:00 PM Details: https://www.helpkelowna.com/resource/142 ## Victim Services (4 resources) Support services for victims of crime and violence URL: https://www.helpkelowna.com/category/victim-services ### Inside/Out Violence Prevention Program for Youth - Kelowna Women's Shelter Offers a community-based violence prevention group program for children and youth that promotes critical thinking about healthy relationships and abuse. Topics include alcohol and drugs, identity, self-care, self-harm, dating, bullying, depression and suicide. School aged children from K-University. Address: Phone service - Kelowna Phone: 250-763-1040 Website: https://www.kelownawomensshelter.ca Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/558 ### Specialized Victim Assistance Program - Elizabeth Fry Society Central Okanagan Provides confidential support, information, and safety planning as well as justice-related information and accompaniment for adult and child victims of family or sexual violence. Address: 104-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-763-4613 Hours: Call for appointment Details: https://www.helpkelowna.com/resource/609 ### Stopping the Violence (STV) Counselling Program – Connect Counselling Free, confidential counselling for women (and children) who have experienced abuse, violence, or trauma. Funded by BC's Stopping the Violence program. Delivered by Connect Counselling and Therapy Society. Individual and group sessions available. Address: 4-1890 Cooper Road, Kelowna, BC Phone: 250-860-3181 Website: https://connectcounselling.ca Details: https://www.helpkelowna.com/resource/855 ### Child and Youth Advocacy Centre (CYAC) of Kelowna Multi-disciplinary team supporting children and youth who have experienced abuse or sexual exploitation. Coordinates police, Ministry of Children and Family Development (MCFD), medical, and counselling services in a child-friendly environment. Serves children and youth up to age 18 referred by police or MCFD. Address: 200-1815 Kirschner Road, Kelowna, BC Phone: 236-361-8588 Details: https://www.helpkelowna.com/resource/854 ## Legal (14 resources) Legal aid and advocacy URL: https://www.helpkelowna.com/category/legal ### Legal Aid BC - Kelowna Free legal information, advice, and representation for eligible individuals. Address: 228-1355 Water Street, Kelowna, BC V1Y 9R3 Phone: 250-763-8613 Website: https://legalaid.bc.ca Hours: Mon-Thu 9:00 AM - 12:00 PM, 1:00 PM - 4:00 PM; Fri 9:00 AM - 12:00 PM Details: https://www.helpkelowna.com/resource/2 ### Mamas for Mamas - Family Court Support Program Helps families navigate the court system and provides family-based victim service support. For especially complex cases, provides legal advocacy and support for families dealing with court proceedings. Address: Unit 120, 1735 Dolphin Avenue, Kelowna, BC V1Y 8A6 Phone: 877-535-2432 Website: https://www.mamasformamas.org Hours: Call for appointment Details: https://www.helpkelowna.com/resource/266 ### Medical-Legal Advocacy – Community Legal Clinic Kelowna Legal advocacy for health-related issues including disability benefits, consent, and housing stability. Reference ID: CLINIC-HEALTH-LAW. Population: Low-income Residents. Cost: Free. Address: 1535 Sutherland Ave, Kelowna, BC V1Y 5Y3 Phone: 250-762-5451 Website: https://www.accessprobono.ca Hours: Clinic hours vary Details: https://www.helpkelowna.com/resource/764 ### Ministry of Labour - Employment Standards Information and support for employment standards, workplace rights, and labour relations. Address: 102-1690 Powick Rd., Kelowna, BC Phone: 1-800-663-3316 Website: https://www.gov.bc.ca/employmentstandards Hours: Call for hours Details: https://www.helpkelowna.com/resource/639 ### BC Residential Tenancy Branch Tenants and landlords can find information to guide them from the start of a tenancy to the end. Learn what tools and resources are available and what to do if you need help. Address: Phone service - Province-wide Phone: 1-800-665-8779 Website: https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies Hours: Call for hours Details: https://www.helpkelowna.com/resource/628 ### Community Legal Assistance Society (CLAS) - Virtual Legal Clinic Provides free legal advice regarding housing, income security, worker's rights, mental health and human rights law. Committed to assisting those who are marginalized or face discrimination anywhere in British Columbia. Offers free legal assistance in areas such as: Individuals Losing Their Housing, Human Rights Complaints, Mental Health Law, Accessing Your Government Benefits, Work Related Issues, Sexual Assault, Intimate Images Legal Advice. Virtual clinic available. [Phone note: Toll free 1-888-685-6222] Address: 300-1140 West Pender Street, Vancouver, BC V6E 4G1 Phone: 604-685-3425 Website: https://clasbc.net/get-legal-help Hours: Call for hours Details: https://www.helpkelowna.com/resource/488 ### Public Guardian and Trustee of British Columbia - Child and Youth Services Protects the legal and financial interests of minors and acts in the roles of Trustee, Guardian of Estate and Litigation Guardian. Works on behalf of and directly with children and youth as well as with their parents or guardians, ensuring that the interests of children and youth are protected and well-managed. Authorized to hold funds in trust for a child which may be under a will, a trust agreement or a court order. [Phone note: Legal Intake 604-660-3040] Address: Phone service - Province-wide Phone: 604-775-3480 Website: https://www.trustee.bc.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/493 ### Youth Restorative Justice Program - Okanagan Boys and Girls Clubs Provides a non-court alternative for youth, ages 12-17, who commit minor offences. Youth participate in a process where they acknowledge responsibility, learn how others are affected and take steps to repair the harm done. RCMP referral. Address: 1633 Richter St, Kelowna, BC V1Y 9T7 Website: https://www.bgco.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/491 ### Access Pro Bono Free legal clinics and lawyer referrals for low-income individuals. Provides free legal advice, representation, and assistance with family law, housing, employment, and other civil matters. Call to find the nearest clinic location and schedule an appointment. Address: Various locations in Kelowna - call for nearest clinic Phone: 604-878-7400 Website: https://www.accessprobono.ca Details: https://www.helpkelowna.com/resource/6 ### Clicklaw - Courthouse Libraries BC Website that features legal information and education designed for the public. Provides a HelpMap that assists with finding specific legal help and programs within British Columbia. Legal resources in the Solve Problems section and services on the HelpMap are available in many other languages. Address: Online service Website: https://www.clicklaw.bc.ca Hours: 24/7 online Details: https://www.helpkelowna.com/resource/487 ### Dial-a-Law - Canadian Bar Association BC Branch Offers a library of scripts prepared by lawyers to provide general information only (but not legal advice) on a variety of topics on law in BC. Transcripts are accessible by telephone and online and available in English, Chinese, and Punjabi (web only). Address: Phone/Online service Phone: 1-800-565-5297 Hours: 24/7 Details: https://www.helpkelowna.com/resource/492 ### Lawyer Referral Service - Canadian Bar Association BC Branch Refers the public to the right lawyer. Lawyers who participate in the program offer an initial consultation of up to 30 minutes for a fee of $25 plus taxes. Address: Phone service - Province-wide Phone: 1-800-633-1919 Hours: Call for hours Details: https://www.helpkelowna.com/resource/489 ### Legal Aid Services Society Assists with legal services to qualifying low income clients. Criminal charges, mental health and prison issues, serious family problems, child protection matters, immigration. Apply in person to the Legal Aid Office in Kelowna or phone the Call Centre. Address: Phone service - Province-wide Phone: 1-866-577-2525 Hours: Call for hours Details: https://www.helpkelowna.com/resource/490 ### Okanagan Thompson Legal Clinic (OTLC) Free legal advice for low-income individuals in the Okanagan-Thompson area. Volunteer lawyers provide advice on civil matters including family law, landlord-tenant disputes, employment, and wills. No criminal law. Income-tested eligibility. Walk-in clinics and appointments available. Address: 304-554 Leon Ave, Kelowna, BC Phone: 236-425-9121 Website: https://bclegalclinic.com Details: https://www.helpkelowna.com/resource/856 ## Thrift Stores (8 resources) Second-hand stores for affordable clothing, furniture, and personal items URL: https://www.helpkelowna.com/category/thrift-stores ### Frock & Fellow Curated consignment fashion store offering unique pieces, mixing vintage, current, and classic styles. Address: 441 Bernard Avenue, Kelowna, BC V1Y 6N8 Phone: 250-763-6645 Website: https://www.frockandfellow.ca/ Hours: Mon-Sun 10:00 AM - 5:00 PM; Holidays 12:00 PM - 4:00 PM Details: https://www.helpkelowna.com/resource/86 ### Kelowna SHARE Society - Thrift Store Thrift store providing affordable clothing, household items, furniture, and more. All proceeds support SHARE Society's programs. Members enjoy additional discounts and exclusive access to members-only sales. General membership $2. Open Monday to Saturday. Address: 581 Gaston Avenue, Kelowna, BC V1Y 7E6 Phone: 250-763-8117 Website: https://www.kelownasharesociety.ca Hours: Monday-Saturday 10:00 AM - 4:30 PM; Sunday Closed Details: https://www.helpkelowna.com/resource/206 ### Kelowna Women's Shelter Thrift Store Thrift store supporting the Kelowna Women's Shelter. Offers clothing, household items, furniture, and more. All proceeds support essential shelter programs for women and children. Address: 102-1021 Ellis Street, Kelowna, BC V1Y 1Z3 Phone: 250-762-8561 Website: https://www.kelownawomensshelter.com/thrift-store Hours: Mon-Sat 10:00 AM - 4:30 PM; Closed Sundays & statutory holidays Details: https://www.helpkelowna.com/resource/83 ### KGM Community Thrift – Kelowna Affordable clothing and household items. Proceeds support community programs. Address: 125 Roxby Road, Kelowna, BC V1X 8A4 Phone: 778-753-2210 Website: https://kelownagospelmission.ca/thrift-store/ Hours: Mon-Sat 9:30 AM - 4:00 PM; Sun Closed Details: https://www.helpkelowna.com/resource/78 ### MCC Thrift Shop Quality used goods at low prices. Mennonite Central Committee supports global relief. Address: 1561 Ellis St, Kelowna, BC V1Y 2A4 Phone: 250-860-2555 Website: https://mccbc.ca/thrift Hours: Monday-Saturday 9:30 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/80 ### Second Tyme Around & LC Fashions Quality consigned clothing store offering a wide variety of sizes, styles, and tastes. Provides quality apparel for the entire family including activewear, coats, dresses, and more. Address: #100 & 120 - 2000 Spall Road, Kelowna, BC V1Y 9P6 Phone: 250-762-9341 Website: https://www.secondtymearound.ca Hours: Mon-Sat 10:00 AM - 5:00 PM; Sun & holidays 12:00 PM - 4:30 PM Details: https://www.helpkelowna.com/resource/84 ### S.H.A.R.E. Society Thrift Store Non-profit thrift store supporting various community programs since 1977. Offers affordable clothing, household items, furniture, and more. All proceeds support SHARE Society's programs. Members enjoy additional discounts. General membership $2. Address: 581 Gaston Ave, Kelowna, BC V1Y 7E6 Phone: 250-763-8117 Website: https://www.kelownasharesociety.ca Hours: Mon-Sat 10:00 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/82 ### Value Village Kelowna Large thrift department store with clothing, furniture, and household items. Address: 190 Aurora Crescent, Kelowna, BC V1X 7M3 Phone: 250-491-1356 Website: https://stores.savers.com/bc/kelowna/valuevillage-thrift-store-2004.html Hours: Mon-Sat 9:00 AM - 9:00 PM; Sun 10:00 AM - 7:00 PM Details: https://www.helpkelowna.com/resource/81 ## Family (74 resources) Support for families and children URL: https://www.helpkelowna.com/category/family ### Aboriginal Infant Development Program - Metis Community Services Society of BC Assists and supports families, their infants and their children through developmental stages. Provides home visits, cultural activities and developmental screening. Focuses on health, intellectual, emotional, physical and spiritual well-being. For infants to 5 years of age. Address: 201-2949 Pandosy St, Kelowna, BC V1Y 1W1 Phone: 250-868-0351 Website: https://mcsbc.org/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/588 ### Aboriginal Supported Childhood Development - Metis Community Services Society of BC Offers culturally appropriate services to children ages 13 and under who may benefit from additional support. Provides services for children who require home visits and community service. Address: 201-2949 Pandosy St, Kelowna, BC V1Y 1W1 Phone: 250-868-0351 Website: https://mcsbc.org/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/590 ### Adolescent Psychiatric Unit (APU) - Interior Health Specialized inpatient program for youth ages 12-17 struggling with significant psychiatric symptoms such as psychosis, mood disorders, or anxiety disorders that require an extended stay for assessment and treatment planning. Evaluations are carried out by a multidisciplinary team and require the active participation of the patient, their family and community mental health support services. Goal is to complete comprehensive assessment, initiate and provide treatment planning and provide recommendations for follow-up. Address: 5th Floor - 2268 Pandosy St, Kelowna, BC V1Y 1T2 Phone: 250-862-4346 Website: https://www.interiorhealth.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/463 ### Adoption Centre of British Columbia - KCR Provides adoption services throughout BC for birth parents and adoptive parents. Specializes in domestic (in BC) infant, and inter-country (child from another country) and Ministry (child from BC in foster care system) adoption placements. Address: 255 Lawrence Ave, Kelowna, BC V1Y 6L2 Phone: 250-763-8002 Website: https://kcr.ca/ Hours: Call for appointment Details: https://www.helpkelowna.com/resource/518 ### Adoption Services - Ministry of Children and Family Development Provides adoption services involving children who are in government care. Address: 401-1726 Dolphin Ave, Kelowna, BC V1Y 9R9 Phone: 250-717-2070 Website: https://www.gov.bc.ca/mcf Hours: Call for appointment Details: https://www.helpkelowna.com/resource/520 ### All Are Family Outreach Society Free volunteer-run charity serving those in dire need from Armstrong to Kelowna. Provides food, clothing, toys, and books. Address: 2129A Belgo Road, Kelowna, BC Phone: 250-503-4983 Website: https://aafoutreach.org Hours: Call for hours and appointment Details: https://www.helpkelowna.com/resource/101 ### ARC Programs - Support Services for Families (FASD) Community-based outreach services to enhance protective factors and reduce risk factors for children and youth living with Fetal Alcohol Spectrum Disorder (FASD) or similar neurodevelopmental conditions. Focuses on working directly with caregivers to build their capacity to provide ongoing support. Services include education, family support, and resource connections. Address: 513 Bernard Avenue, Kelowna, BC V1Y 6N9 Phone: 250-763-2977 Website: https://arcprograms.com/central-okanagan-services Hours: By appointment Details: https://www.helpkelowna.com/resource/335 ### Bereavement Support for Children & Families Grief counselling and group support for children and families following the death of a loved one. Reference ID: GRIEF-FAM. Population: Children & Families. Cost: Free. Address: Kelowna (community programs) Phone: 250-469-7070 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use/mental-health Hours: Hours vary by program Details: https://www.helpkelowna.com/resource/769 ### BGC Okanagan - Outreach Mental Health Outreach Mental Health Program designed for youths 12-18 years old who are unable or unwilling to access traditional mental health services, and their families. Services are by referral from Child and Youth Mental Health. Address: 1434 Graham Street, Kelowna, BC Phone: 250-762-3914 Website: https://www.bgco.ca Hours: Monday-Friday 8:00 AM - 5:00 PM (flexible daytime hours) Details: https://www.helpkelowna.com/resource/464 ### Building Healthy Families Society Provides a variety of family programs and services including First Step, Self Help Opportunity for Parents, Nurturing Fathers, Parenting Through Recovery, The Zone, Outreach one-to-one in home support and coaching, Building Healthy Connections, Anger Management for adults. Address: 1390 KLO Rd, Kelowna, BC V1W 3P6 Phone: 250-861-4933 Website: https://www.buildinghealthyfamilies.ca Hours: Monday-Friday 8:00 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/236 ### Central Okanagan Child Development Association Supports families to meet the exceptional developmental needs of children through early intervention. Provides Infant Development Program (birth to 3 years), Supported Child Development Program, Behavior Intervention Program, Speech Language Therapy (including Early Hearing), Occupational Therapy, Physiotherapy (including Therapeutic Riding), Counselling. For children 5 year(s) and under. Exceptions: Autism to 6 years, Supported Child Development to 12 years (within specific parameters). Self-referral, preschool, physician, pediatrician or PHN with the parent/ guardian's consent. Address: 1546 Bernard Ave, Kelowna, BC V1Y 6R9 Phone: 250-763-5100 Website: https://www.cocda.com Hours: Call for appointment Details: https://www.helpkelowna.com/resource/591 ### Central Okanagan Early Years Partnership Partnership of community agencies working together to support early child development and build effective, inclusive community programs for the early years. Brings together Early Years services to raise awareness about the importance of early development and shares resources to unite the community in supporting children and families. The partnership meets bi-monthly and welcomes any agency, business or community partner who would like to support and advocate for children and families. Vision: 'The Central Okanagan is the best community possible for all young children and their families.' Hosted by Childhood Connections - Okanagan Family & Childcare Society. Address: #101 - 1505 Harvey Avenue, Kelowna, BC V1Y 6G1 Phone: 250-762-3536 Website: https://childhoodconnections.ca Hours: Monday-Friday 9:00 AM - 4:00 PM (call to confirm) Details: https://www.helpkelowna.com/resource/1 ### Central Okanagan Family Hub One-stop access to family services, parenting programs, and child development resources. Located at KCR Community Resources, providing easy access to multiple family support services in one location. Call for program schedules and appointments. Address: 700 Pearson Road, Kelowna, BC V1X 1P7 Phone: 250-826-6264 Website: https://kcr.ca/family-services/cofh-kelowna/ Hours: Monday-Friday 8:30 AM - 12:00 PM, 1:00 PM - 4:30 PM Details: https://www.helpkelowna.com/resource/68 ### Central Okanagan Public Schools (SD23) Public school district serving Kelowna and surrounding areas. Provides K-12 education, special programs, and support services for students and families. Address: 1040 Hollywood Rd. S, Kelowna, BC Phone: 250-860-8888 Website: https://www.sd23.bc.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/632 ### Child and Youth Counselling - Kelowna Family Centre Individual and family counselling for children to age 19 who face difficulties due to family, school, or behavioral issues. Includes specialized counselling for children under 12 who exhibit sexually intrusive behaviors but who have not disclosed abuse. Address: 204-347 Leon Ave, Kelowna, BC V1Y 6H9 Phone: 250-861-7301 Website: https://www.kfscs.com Hours: Call for appointment Details: https://www.helpkelowna.com/resource/562 ### Children and Youth in Care - ARC Programs Ltd. Provides residential and support services for children and youth in care, that includes five different group care treatment facilities, ranging from 2- to 5-beds. Address: 513 Bernard Ave, Kelowna, BC V1Y 6N9 Phone: 250-763-2977 Website: https://arcprograms.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/521 ### Child & Youth Mental Health (CYMH) - Kelowna - MCFD Provides direct and contracted community-based services to children, youth and their families on a voluntary basis. Offers information, consultation and training support to other service providers who may be working directly with individuals who are not receiving services from CYMH. For ages 19 and under. Referrals can be made to CYMH by the child or youth themselves, by individuals who are directly involved with the child and youth such as family members, or by other agencies/service providers. Services include mental health assessments, therapy (one-on-one, group, and for families), medication prescribed by a psychiatrist when necessary, and integrated services to create a community of care. Address: 204-260 Harvey Ave, Kelowna, BC V1Y 7S5 Phone: 250-861-7301 Website: https://www2.gov.bc.ca/gov/content/health/managing-your-health/mental-health-substance-use/child-teen-mental-health Hours: Intake: Tuesday 9:00 AM - 11:00 AM and 1:00 PM - 3:00 PM, Thursday 9:00 AM - 11:00 AM Details: https://www.helpkelowna.com/resource/457 ### Connect Counselling Child, youth, and family counselling services at no cost for young people and their families experiencing challenges with difficult behaviour, living in a blended or separated family situation, parent/child conflicts, sole parenting, conflicting parenting styles, grief and loss, and sexually intrusive behaviour. Address: 1890 Cooper Rd, Unit 4, Kelowna, BC Phone: 250-860-3181 Website: https://www.connectcounsellingsociety.ca/child-youth-and-family-services/ Hours: Monday-Friday 8:30 AM - 4:30 PM (closed 12:00 PM - 1:00 PM) Details: https://www.helpkelowna.com/resource/453 ### Early Years Family Program - Westbank First Nation Offers a structured early childhood development program that incorporates culture, language, nutrition, health promotion, parent/caregiver participation, education and social support with two daytime Rhyme With Me sessions and one evening Family Night session per week. Primarily serves Aboriginal families but inclusive of community members in the West Kelowna area. Address: 1900 Quail Lane, Westbank, BC V4T 2H3 Phone: 250-768-0227 Website: https://www.wfn.ca Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/593 ### Family Preservation Program - Metis Community Services Society of BC Promotes the safety and well-being of Metis children and families and works to prevent out-of-home placement of Metis children by empowering families to develop and sustain family safety, stability, independence and unity. Provides education and support to families through workshops, parent training, and information on community service agencies. Address: 201-2949 Pandosy St, Kelowna, BC V1Y 1W1 Phone: 250-868-0351 Website: https://mcsbc.org/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/596 ### Family Services - Ki-Low-Na Friendship Society Assists and empowers urban Aboriginal families involved with the Ministry of Children and Family Development. Attends investigations, family group conferences, safety planning meetings, supports goals promoting child safety, parenting and lifeskills, and attends court to give input and support to the family. Works closely with all KFS programs to ensure the family receives the support and services needed in a culturally appropriate manner. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/597 ### Foster Home Support - The Bridge Youth & Family Services Provides training, support, consultation and education to foster parents that enhance skills to care for the children in their homes. Professional referral by MCFD only. Address: 760 Hwy 33 W, Kelowna, BC V1X 1Y4 Phone: 250-763-0456 Website: https://thebridgeservices.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/523 ### JumpSTArt - City of Kelowna Active Living & Culture Provides financially disadvantaged children ages 4-18 with the opportunity to participate in sports and recreational activities through the Canadian Tire Foundation. Promotes essential life skills, self-esteem and confidence. For physical activities only. Each child is allowed one activity or program per season (Jan-Jun OR Jul-Dec). Address: 1800 Parkinson Way, Kelowna, BC V1Y 4P9 Phone: 250-469-8849 Website: https://www.kelowna.ca/recreation Hours: Call for application process Details: https://www.helpkelowna.com/resource/503 ### Kelowna Community Resources Family support programs, parenting classes, and child development services. Address: 620 Leon Avenue, Kelowna, BC V1Y 9T2 Phone: 250-763-8008 Website: https://kcr.ca/ Hours: Monday-Friday 8:30 AM - 4:30 PM (Closed on Stat Holidays; Closed Dec 25 - Jan 1) Details: https://www.helpkelowna.com/resource/3 ### Kelowna Eating Disorders Outpatient Program - Interior Health Specialized outpatient treatment service for youth ages 12-18, and adults diagnosed with anorexia or bulimia nervosa. Includes group therapy, group education, family support, individual therapy, nutritional counselling, psychiatric consultation and/or consultations to allied health care providers. Address: 100-540 Groves Ave, Kelowna, BC V1Y 4Y7 Phone: 250-870-5777 Website: https://www.interiorhealth.ca Hours: Call for appointment Details: https://www.helpkelowna.com/resource/480 ### Kelowna Family Centre Free professional counseling for adults, children, groups, couples, and individuals. Open to all Central Okanagan. Provides mental health support, family therapy, and counselling services. Address: 1890 Cooper Rd, Unit 4, Kelowna, BC V1Y 8B7 Phone: 250-860-3181 Website: https://www.connectcounsellingsociety.ca/nm_venue/kelowna-family-centre/ Hours: Mon-Fri 8:30 AM - 4:30 PM (closed 12:00 PM - 1:00 PM) Details: https://www.helpkelowna.com/resource/159 ### Kelowna Youth in Care Network - The Bridge Youth & Family Services Provides a voice in all matters that directly affect youth in/from care. Promotes youth in/from care views and opinions, improvement of conditions, and services. Researches and reports on special needs, educates the public, and encourages support and friendship for youth in/from care. Youth can have a voice, form friendships, learn about healthy living and be involved in fun outings and activities. For ages 9-24. Address: 760 Hwy 33 W, Kelowna, BC V1X 1Y4 Phone: 250-763-0456 Website: https://thebridgeservices.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/524 ### Kids Count Program - KCR Delivers a voluntary, family-centered home visiting program to first-time parents with children 5 years and under, through family outreach workers who offer prenatal support, promote positive parent child interaction, support healthy infant/child growth and development and make referrals to community resources to meet the family's needs. Service can begin when families are either pregnant or parenting an infant less than 3 months of age at program entry. Service may continue for up to 5 years. Requests for referral are made directly to the Kids Count Program. Address: 255 Lawrence Ave, Kelowna, BC V1Y 6L2 Phone: 250-717-5437 Website: https://kcr.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/601 ### Mamas for Mamas - Kelowna At-Risk Comprehensive Program Most utilized program for low income mamas, expecting mamas and their families. Provides 1-1 support with a social worker and Karma Market coordinator to help mamas overcome the impact of poverty. Identifies barriers and provides resources and immediate supports to access basic needs for a healthy and safe living environment. Supports families facing homelessness, abuse and violence, lack of basic resources including food, clothing, shoes, medical interventions not covered by MSP, and access to menstrual/hygiene products. Also provides access to supplementary diapers, wipes, and required baby items such as cribs, highchairs, and infant car seats. Address: Unit 120, 1735 Dolphin Avenue, Kelowna, BC V1Y 8A6 Phone: 877-535-2432 Website: https://www.mamasformamas.org Hours: Call for appointment - after hours appointments available Details: https://www.helpkelowna.com/resource/264 ### Metro Community - Mini Metro Kids Ministry Children's ministry for kids to have fun learning about the Bible. Meets regularly on Sundays at 9:00 AM, with special events throughout the year. Part of Metro Community Church's inclusive approach to family and community. Address: 1265 Ellis Street, Kelowna, BC V1Y 1Z7 Phone: 778-478-9727 Website: https://metrocommunity.ca/metrochurch Hours: Sunday 9:00 AM Details: https://www.helpkelowna.com/resource/107 ### Metro Hub - Church Gatherings & Community Center Metro Hub is a community center hosting Metro and other public or private events. Church gatherings: First Gathering (with Kids Ministry) at 9:00 AM (Livestream), Brunch at 10:15 AM, Second Gathering at 11:00 AM (Nursery open to parents). Event space available for rentals. Visit Metrohub.ca for event information and rental packages. Address: 1265 Ellis Street, Kelowna, BC V1Y 1Z7 Phone: 778-478-9727 Website: https://metrohub.ca Hours: Sunday: First Gathering 9:00 AM (Livestream), Brunch 10:15 AM, Second Gathering 11:00 AM. Event space available by appointment. Details: https://www.helpkelowna.com/resource/106 ### Ministry of Children and Family Development (MCFD) - West Kelowna Office Provides child protection and family support services for children, youth, and families in West Kelowna. Supports well-being through child protection, family support, and community-based services. Address: 15-2484 Main Street, West Kelowna, BC V4T 2G2 Phone: 250-707-2732 Website: https://www2.gov.bc.ca/gov/content/family-social-supports Hours: Monday-Friday 9:00 AM - 12:00 PM and 1:00 PM - 4:00 PM Details: https://www.helpkelowna.com/resource/329 ### Nourish & Food Skills Programs (Childhood Connections) Food skills, nutrition education, and family support programs. Helps families learn cooking skills and nutrition. Address: #101 - 1505 Harvey Avenue, Kelowna, BC V1Y 6G1 Phone: 250-762-3536 Website: https://childhoodconnections.ca Hours: Program-based - call for schedule Details: https://www.helpkelowna.com/resource/408 ### Okanagan Centre for Autism Intervention Provides individualized Early Intensive Behaviour Intervention (EIBI) programming for children from birth to age 12 diagnosed with autism spectrum disorder. Services include assessments, development of individualized programs, monitoring progress, and collaboration with other professionals. Services offered in home, community, and preschool/daycare settings. Parent workshops and training available. Utilizes current best practices from peer reviewed research based on the principles of Applied Behaviour Analysis (ABA). Regularly collaborates with Speech Language Pathologists and Occupational Therapists. Address: 207-1767 Harvey Avenue, Kelowna, BC V1Y 6G4 Phone: 250-801-0820 Website: https://www.ocai.ca Hours: By appointment Details: https://www.helpkelowna.com/resource/332 ### Okanagan Kids Physio Private physical therapy services for children and youth ages 0-16 years. Conditions treated include: orthopedic, post surgical, cerebral palsy, spina bifida, downs syndrome, muscular dystrophy, autism, genetic disorders, rare syndromes, cystic fibrosis, arthrogryposis, torticollis, developmental delay, spinal cord injury, TBI (traumatic brain injury), scoliosis, club feet, hip dysplasia, juvenile arthritis, and other neuromuscular disorders. Services provided 1:1 in-person, at a single location, or at home. Address: Alberta Court, East Kelowna, BC (call for location) Phone: 778-215-2344 Website: https://www.facebook.com/p/Okanagan-Kids-Physio-100095516863960 Hours: Call for appointment Details: https://www.helpkelowna.com/resource/672 ### Okanagan Valley Pregnancy Care Centre Offers practical and emotional support to women who are facing unplanned or distressing pregnancies. Free and confidential services include pregnancy tests, pregnancy options information, advocacy and peer counsel, emotional support and practical assistance. Provides referrals to community support agencies for support services that include adoption planning, housing, legal, medical, educational, parenting and lifeskills. Any individual of any age or on any basis who is facing stressful or distressing issues related to pregnancy, including pregnancy loss are welcome. Address: 201-2622 Pandosy St, Kelowna, BC V1Y 1V6 Phone: 250-763-2112 Website: https://www.ovpcc.com Hours: Call for appointment Details: https://www.helpkelowna.com/resource/605 ### Outreach Mental Health Services - Okanagan Boys and Girls Clubs Provides mental health services to high risk youth, ages 12-18, with psychiatric issues who are not willing or not able to access mainstream mental health services. Short-term program with ongoing monitoring and evaluation of treatment plans. Crisis intervention and referrals to other resources as necessary. Referral required. Address: 1633 Richter St, Kelowna, BC V1Y 9T7 Phone: 250-869-5093 Website: https://www.bgco.ca/ Hours: Call for appointment Details: https://www.helpkelowna.com/resource/482 ### Outreach Program - Building Healthy Families Society Provides one-to-one in-home support and coaching service that gives parents the knowledge, skills, and support necessary to build enduring and healthy relationships with their children. Assists families with limited, or no support in connecting with community resources and/or extended family. Works closely with the family, the referring social worker, and other involved support services to clarify the needs of the family, set appropriate goals, and support them towards goal achievement. Services may include supporting the family as children are reintegrated back into the home. Referral from Ministry of Children and Family Development (MCFD) social workers only. Address: 1390 KLO Rd, Kelowna, BC V1W 3P6 Phone: 250-861-4933 Website: https://www.buildinghealthyfamilies.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/575 ### Parent Education - The Bridge Youth & Family Services Offers parenting education including: How to Talk to Kids Will Listen, Systematic Training for Effective Parenting of Teens, Strengthening Your Step/ Blended Family, Parenting Young Children (Age 5 & under), Prenatal Wellness Education, Siblings Without Rivalry, Parent Talk, 1, 2, 3, 4, Parents, S.T.E.P. Elementary (Ages 5-12), and Positive Discipline. Address: 760 Hwy 33 W, Kelowna, BC V1X 1Y4 Phone: 250-763-0456 Website: https://thebridgeservices.ca/ Hours: Call for course schedule Details: https://www.helpkelowna.com/resource/576 ### Parenting After Separation Program - Kelowna Family Centre Provides an information session for parents, sponsored by the Ministry of Attorney General. Helps parents make informed choices about their separation which take into account the best interest of their children. Please visit our website for times and dates. Pre-registration is mandatory. Address: 204-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-860-3181 Website: https://www.kfscs.com Hours: Call for session schedule Details: https://www.helpkelowna.com/resource/606 ### Parenting Wisely - Kelowna Family Centre Offers guidance to parents of children ages 4-14. Introduces parents to specific parenting skills by using video scenarios that address common difficulties that families experience during these challenging developmental periods. Encourages group members to share parenting challenges and skills so that each parent can learn new ways of parenting with success. Groups run twice per year, pre-registration mandatory. Address: 204-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-860-3181 Website: https://www.kfscs.com Hours: Call for course schedule Details: https://www.helpkelowna.com/resource/577 ### ROOTS Program - Metis Community Services Society of BC Ensures that Metis children in care have a placement plan to preserve their Aboriginal identity, heritage and their ties to community and family. Identifies children for whom a return to family and community may be appropriate. Assists in developing and implementing appropriate reunification plans for Metis children. Implements strategies to strengthen a connection with the Metis community and culture for children in care. Address: 201-2949 Pandosy St, Kelowna, BC V1Y 1W1 Phone: 250-868-0351 Website: https://mcsbc.org/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/608 ### Starbright Children's Development Centre Early intervention services for children with developmental delays and disabilities. Ages 0-6. Address: 1546 Bernard Avenue, Kelowna, BC V1Y 6R9 Phone: 250-763-5100 Website: https://starbrightokanagan.ca/ Hours: Monday-Friday 8:00 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/67 ### Stepping Stones Counselling Group - Autism & Neurodivergent Support Compassionate therapy for neurodivergent individuals, including ADHD counselling and support for autism, masking, and neurodivergence. Offers in-person counselling in Kelowna and online sessions. Provides trauma-informed, neurodiversity-affirming approaches that honour communication style, sensory needs, and lived experiences. Services for children, youth, and adults. Children's social skills groups led by behaviour consultant with expertise in autism. Address: 1815 Kirschner Rd #150, Kelowna, BC V1Y 4N7 Phone: 250-763-7414 Website: https://www.steppingstonesokanagan.ca Hours: By appointment Details: https://www.helpkelowna.com/resource/435 ### Supports and Networking for Adoption and Permanency Planning - KCR Prepares children ages 3-12 years for adoption placement and provides support to them, their foster parents and their adoptive parents during the process. Also provides post placement support to those children placed in our community who have been in the care of our provincial government prior to their adoption. Younger or older children may be considered. Children are referred to the program by their Guardianship Social Workers for adoption and permanency planning and are in the Continuing Care of the Ministry or in the Concurrent Planning Program. Address: 401-1726 Dolphin Ave, Kelowna, BC V1Y 9R9 Phone: 250-717-2076 Website: https://kcr.ca/ Hours: Call for appointment Details: https://www.helpkelowna.com/resource/526 ### The Parent Place - The Bridge Youth & Family Services Creates a space where parents feel validated, valued and understood as they navigate the challenges of parenting children ages 0-6. Activities and programs offered are focused on supporting parents to do the best job they can raising their children and include parent education courses, and weekly parent support groups. Check the Parent Place Calendar to view dates and times of programs offered. Address: 630 Cadder Ave, Kelowna, BC V1Y 5N4 Phone: 250-763-0456 Website: https://thebridgeservices.ca/ Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/610 ### The Path - The Bridge Youth & Family Services Designed for youth under 18 years of age who are in care with the Ministry of Children and Family Development, this program is for youth who are transitioning from group home care. Assists youth to develop life management skills necessary for successful transition to adulthood. Professional referral required. Address: 760 Hwy 33 W, Kelowna, BC V1X 1Y4 Phone: 250-763-0456 Website: https://thebridgeservices.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/527 ### The Zone - Building Healthy Families Society Provides anger management and conflict resolution for parents with youth ages 10-16. Focuses on building healthy relationships and communication within the family unit. Youth and parents or guardians attend all sessions together. Referrals accepted from the Ministry of Children and Family Development, Alcohol & Drug Centre, Public Health, other community agencies. Also accepts self referrals. Address: 1390 KLO Rd, Kelowna, BC V1W 3P6 Phone: 250-861-4933 Website: https://www.buildinghealthyfamilies.ca Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/581 ### Transition Suite Support - The Bridge Youth & Family Services Provides young people, including pregnant or parenting youth, with self-contained accommodation that offers a realistic living experience. Professional referral required. Address: 760 Hwy 33 W, Kelowna, BC V1X 1Y4 Phone: 250-763-0456 Website: https://thebridgeservices.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/528 ### Westbank First Nation - Indigenous Infant and Child Development Program Provides family-centered program for First Nations children with risk of developmental delay. Indigenous Early Years Infant Outreach (IEYO) Program: Offers family-centred support to families of children 0-6 years of age. The IEYO Consultant supports families by providing home visitation, developmental screenings and assessments, activity planning and assists families in accessing other health, social, and community services. Supports the development of children within the context of their family, community and culture, and by offering access to culturally-appropriate early intervention and prevention support programs. This program is open to Indigenous families living on and off-reserve. Indigenous Supported Child Development (ISCD) Program: Family-centred program designed specifically to meet the needs of children 3-12 years of age who require additional supports in child care programs, preschools, after-school care programs, and in other community settings. The ISCD Consultant supports families by providing consultation to families and community programs, assisting in accessing and coordinating additional supports and services, activity planning, and supporting the transition to kindergarten and middle school. Address: 1880 Quail Lane, Westbank, BC Phone: 250-768-4838 Website: https://www.wfn.ca/community-programs-services/children-families.htm Hours: Call for hours Details: https://www.helpkelowna.com/resource/674 ### YMCA - Child Care Resource & Referral (CCRR) Program Provides support, resources and referrals for care providers and families, all with a focus of supporting the healthy development of children and families. Services to families include: Access to a database of quality child care options in the Central Okanagan, Resources to help choose the right child care for their family, Assistance with applying for Affordable Child Care Benefit, Catch delays early by using developmental and social-emotional screeners. This program was previously offered by the Childhood Connections Okanagan Family and Childcare Society, however the YMCA of Southern Interior BC has transitioned to provide this service, which remains the same. Address: Unit 201, 2949 Pandosy Street, Kelowna, BC V1Y 1W1 Phone: 236-499-2224 Website: https://www.ymcasibc.ca/ccrr Hours: Mon 9:00 AM - 5:00 PM; Tue 9:00 AM - 5:00 PM; Wed 9:00 AM - 8:00 PM; Thu 9:00 AM - 5:00 PM; Fri 9:00 AM - 5:00 PM; Sat 9:00 AM - 2:00 PM Details: https://www.helpkelowna.com/resource/673 ### Aboriginal Services - Kelowna - Ministry of Children and Family Development Supports comprehensive, integrated and culturally sustainable community-based programs in Aboriginal communities throughout British Columbia. Ensures that Aboriginal communities have access to a full range of effective services that reflect and support culture and tradition. Address: 147 Park Rd, Kelowna, BC V1X 3E3 Phone: 250-491-7025 Hours: Call for hours Details: https://www.helpkelowna.com/resource/589 ### Adoption Council of Canada National charitable organization providing information, resources and support related to adoption in Canada. Offers a helpline for those considering adoption, birth parents, adoptees, and adoptive families seeking information and support. Address: Phone service - Canada-wide Phone: 1-888-54-ADOPT (1-888-542-3678) Website: https://www.adoption.ca Hours: Call for helpline hours Details: https://www.helpkelowna.com/resource/804 ### Be Brave Ranch by Little Warriors Child sexual abuse treatment centre near Edmonton, Alberta. One-year program with onsite and outpatient interventions for children who experienced sexual abuse. Uses TF-CBT, EMDR, art therapy, animal-assisted therapy, Indigenous Elder teachings. Nationally accessible - free for families. Address: Edmonton area, Alberta (location confidential) Phone: 1-888-757-0775 Website: https://littlewarriors.ca/be-brave-ranch/ Hours: Contact for intake and program information Details: https://www.helpkelowna.com/resource/810 ### CONNECT Autism Autism consultant services providing support and consultation for individuals with autism and their families. Address: 550 Osprey Ave #601, Kelowna, BC Phone: 250-878-9884 Hours: Monday-Friday 8:00 AM - 5:00 PM (call to confirm) Details: https://www.helpkelowna.com/resource/438 ### Family Connections Centre (FCC) - Kelowna Pilot Program Pilot program offering services and supports for families with children diagnosed with autism spectrum disorder. Provides access to services like the Infant Development Program and Supported Child Development. Families in Kelowna can access services through the local pilot Family Connections Centre or the Individualized Autism Funding (IAF) Program. Part of BC's new service delivery model for autism services. Address: Kelowna, BC - contact MCFD or CYSN for location Phone: 1-778-699-2272 Website: https://www2.gov.bc.ca/gov/content/health/managing-your-health/child-behaviour-development/support-needs/autism-spectrum-disorder/service-delivery-options-for-families-in-kelowna-and-the-northwest Hours: Call for hours and services Details: https://www.helpkelowna.com/resource/350 ### Family Friend Program - KCR Provides pregnant and single mothers with support, companionship, encouragement, home-visits and connections to resources in the community. Address: 120-1735 Dolphin Ave, Kelowna, BC V1Y 8A6 Website: https://kcr.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/595 ### Family Support Program - Okanagan Boys and Girls Clubs Provides intensive in-home family support services and counselling to high-need, high-risk families. This service is flexible to the needs of the families in the community. Referrals are accepted only through the Ministry of Children and Family Development. Address: 1633 Richter St, Kelowna, BC V1Y 2M3 Website: https://www.bgco.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/565 ### Kelowna Youth & Family Services Preventive counselling service for parents, children and youth to age 17. Offers assistance to parents experiencing difficulties with child behaviour in family, community or involvement with the law. Improves relationships, communication and parenting skills. Address: 100-260 Harvey Ave, Kelowna, BC V1Y 7S5 Phone: 250-763-2405 Hours: Call for appointment Details: https://www.helpkelowna.com/resource/475 ### Ki-Low-Na Friendship Society - Child & Family Programs Range of programs supporting the health, development, and cultural connection of Indigenous children and their families. Services include Indigenous Supported Child Development (ISCD), Aboriginal Infant Development Program (AIDP), Turtle Hut Program, and Community Action Program for Children (CAPC). Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/programs-services/child-family-programs/ Details: https://www.helpkelowna.com/resource/229 ### Moving Forward Family Services - Family Counselling Inclusive counselling for trauma, stress, anger, substance abuse, grief, loss, depression, anxiety and much more. Available for individuals, couples, and families. Low-barrier entry to mental health services for those who cannot afford private therapy. Average fee for paid sessions: $5-$7 per session. Address: Online/Phone service (BC-wide); in-person: 101-12827 76th Ave, Surrey, BC V3W 2V3 Phone: 877-485-5025 Website: https://movingforward.help Hours: Call for appointment Details: https://www.helpkelowna.com/resource/242 ### Okanagan Ability Centre Provides assessment and diagnosis of children and youth with presenting problems such as developmental delays, learning and cognitive/intellectual disabilities, ADHD, ASD, FASD, as well as social-emotional and behavioural difficulties. Psychologists are doctoral level clinical psychologist trained and registered with the College of Psychologists of BC. Address: 102-2040 Springfield Rd, Kelowna, BC V1X 9N7 Phone: 250-762-7790 Hours: Call for appointment Details: https://www.helpkelowna.com/resource/604 ### Options for Sexual Health - West Kelowna Offers drop-in or by appointment confidential, nonjudgmental support about sex, sexuality; safer sex supplies, women's health screening including PAP, pregnancy & STI testing, emergency contraception; birth control at reduced rates; counselling. Free with BC Care Card. Low cost birth control. Address: West Kelowna Health Centre, 2300 Carrington Rd #160, West Kelowna, BC V4T 2N6 Phone: 1-800-739-7367 Hours: Tue: 6:00 PM - 8:00 PM Details: https://www.helpkelowna.com/resource/534 ### Reach Out Youth Counselling & Family Services Society Provides onsite counseling for youth ages 13-25, their parents and families. Services are available at main office in Kelowna, as well as at satellite locations in Lake Country and West Kelowna. Offers a Strength based program called 'It's Great to Be Me' (for ages 16-25) delivered by a Life Coach. Scheduled appointments only. Call in advance to begin intake and assessment. Please call for details on fees; fee scaled according to family income for those ages 13-18. For those 19-25, to personal income. Subsidies available for those who qualify. No one is turned away due to financial difficulty. Address: 1868 Ambrosi Rd, Kelowna, BC V1Y 4R9 Phone: 250-763-7892 Hours: Call for appointment Details: https://www.helpkelowna.com/resource/568 ### Reconnect Program - Okanagan Boys and Girls Clubs Provides outreach, support, advocacy, referrals and mediation for at risk youth or youth that are homeless or experiencing conflict in the home. For ages 13-18. Address: 1633 Richter St, Kelowna, BC V1Y 9T7 Website: https://www.bgco.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/607 ### Supernova - Children Who Witness Abuse Program - Kelowna Women's Shelter Provides individual and group counselling to children ages 3-18 who have witnessed or experienced abuse. Also offers parenting support, education, and counselling for mothers and guardians, through individual and groupwork sessions, free summer programs to children who have been impacted by family violence/abuse, and educational groups/presentations focusing on the impact of abuse on children to community agencies and schools. Address: Phone service - Kelowna Phone: 250-763-1040 Website: https://www.kelownawomensshelter.ca Hours: Call for appointment Details: https://www.helpkelowna.com/resource/570 ### The FORCE Society for Kids Mental Health Supports and empowers families dealing with child and youth mental health challenges. Provides peer support from other families who understand. Free support with no waitlist. Now known as FamilySmart. Parent and Youth Peer Support available across BC. Local Kelowna contact and 24/7 provincial phone line available. Address: Kelowna, BC (also available province-wide by phone) Phone: 250-801-9490 Website: https://forcesociety.com Hours: 24/7 Details: https://www.helpkelowna.com/resource/486 ### Adoptive Families Association of BC Offers support, education, resources, and social events, for families at any stage of the adoption process. Address: Phone/Online service Website: https://www.bcadoption.com Hours: Call for hours Details: https://www.helpkelowna.com/resource/519 ### Families in Touch Connects families who have children, youth or adults with disabilities through parent-driven network to share unique experiences and knowledge. Address: Phone service - Kelowna Phone: 250-878-8789 Hours: Call for hours Details: https://www.helpkelowna.com/resource/594 ### Federation of BC Youth in Care Networks Youth-driven, provincial, non-profit organization dedicated to improving the lives of young people between the ages of 14-24, in and from government care in British Columbia. Provides programs and services that help young people come together, get individual support, link with learning opportunities, and unite their voice to create positive change in the system. Address: BC-wide - contact for Kelowna area Phone: 1-604-527-7762 Hours: Call for hours Details: https://www.helpkelowna.com/resource/522 ### My Tween and Me - Kelowna Parenting Offers a parenting program that strengthens the confidence and ability of parents to positively influence the lives of their school-aged children, ages 7-12, to prevent their early use of drugs and alcohol and other high-risk behaviors. Topics include: Healthy Tween Development, Life at School, Family Relationships, Peer Relationships, Today's World, Building Community. Address: Phone service - Kelowna Phone: 250-764-4402 Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/603 ### Perinatal Mood Disorder Awareness Ltd. Increases awareness and resources for perinatal mood disorders and helps individuals and families get the support they need. Provides a wide variety of resources, support groups and a resource website. Address: Phone/Online service Phone: 778-215-7418 Hours: 24/7 online resources Details: https://www.helpkelowna.com/resource/483 ### Perinatal Mood Disorder Support & Education Group - Postpartum Depression Awareness Ltd. (PPDA) Support group for those interested in seeking help or prevention for depression and other mood disorders during pregnancy and postpartum. Open to pregnant women, women in the postpartum period (during five years after birth of child), fathers, or adoptive parents. Address: Phone/Online service Phone: 778-215-7418 Hours: Call for meeting schedule Details: https://www.helpkelowna.com/resource/484 ### Representative for Children and Youth - British Columbia Ensures that youth to age 19 who are receiving services or programs provided or funded by government have their rights and interests protected and upheld. Supports children, youth and families who need help dealing with the child welfare system and advocates for changes to the system itself. Assists with youth becoming a self-advocates. Reviews and investigates critical injuries and deaths of children and youth in care. Address: 201-546 Yates St, Victoria, BC V8W 1K8 Website: https://www.rcybc.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/525 ## Indigenous (22 resources) First Nations and Indigenous services URL: https://www.helpkelowna.com/category/indigenous ### ASK Wellness – Indigenous Youth Outreach Culturally informed outreach and harm reduction supports for Indigenous youth impacted by substance use. Reference ID: ASK-IND-YOUTH. Population: Indigenous Youth. Cost: Free. Address: Kelowna (outreach-based) Phone: 250-763-4566 Website: https://askwellness.ca/ Hours: Hours vary by program Details: https://www.helpkelowna.com/resource/752 ### Indigenous Child & Family Development – MCFD Kelowna Supports Indigenous children, youth, and families through child protection, guardianship, mental health, youth justice, and disability-related services. Address: 1340 Ellis St, Kelowna, BC V1Y 9N1 Phone: 250-861-7236 Website: https://www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/children-and-family-development Hours: Monday-Friday 9:00 AM - 12:00 PM, 1:00 PM - 4:00 PM Details: https://www.helpkelowna.com/resource/370 ### Interior Health Indigenous Youth Substance Use Services Indigenous-specific substance use assessment, counselling, and referrals with cultural safety. Reference ID: IH-IND-Y-SU. Population: Indigenous Youth. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use/substance-use Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/750 ### Kelowna Indigenous Justice Centre Free legal support for Indigenous people (First Nations, Métis, and Inuit) dealing with criminal and child protection matters. Provides culturally safe legal services, Gladue reports, diversion programs, and advocacy. Services include criminal defense support, child protection assistance, and justice navigation. Address: 206-275 Lawrence Avenue, Kelowna, BC V1Y 6L2 Phone: 236-763-6881 Website: https://bcfnjc.com/services/kelowna-indigenous-justice-centre Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/223 ### Ki-Low-Na Friendship Society Cultural programs, housing support, and services for Indigenous people in Kelowna. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/ Hours: Mon-Thu 8:30 AM - 4:30 PM; Fri 9:00 AM - 12:00 PM Details: https://www.helpkelowna.com/resource/48 ### Mamas for Mamas – Indigenous Program Provides material aid (food, clothing, baby items), cultural support, and counselling referrals for Indigenous families. Address: Unit 120, 1735 Dolphin Ave, Kelowna, BC V1Y 8A6 Phone: 1-877-535-2432 Website: https://www.mamasformamas.org Hours: By appointment - call for hours Details: https://www.helpkelowna.com/resource/368 ### Okanagan Nation Alliance Advocacy, cultural programs, and services for Syilx Okanagan people. Address: #101, 3535 Old Okanagan Hwy, Westbank, BC V4T 3L7 Phone: 250-707-0095 Website: https://syilx.org/ Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/49 ### Westbank First Nation Health Services Health programs, mental wellness, and traditional healing for First Nations members and families. Address: 1900 Quail Lane, Westbank, BC V4T 2H3 Phone: 250-768-0227 Website: https://www.wfn.ca/contact-us.htm Hours: Mon-Fri 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/50 ### Westbank First Nation - Youth Programs Youth programs and services, including Children and Youth Counselling services, provide youth ages 12 to 18 with cultural and traditional learning. High quality youth programming and services serve as a WFN government priority. All youth living on WFN lands are encouraged to participate. Address: Youth Centre 1880 Quail Lane, Westbank, BC Phone: 250-768-4838 Website: https://www.wfn.ca/programs-services/youth.htm Hours: Monday-Friday 4:00 PM - 9:00 PM, Saturday 12:00 PM - 5:00 PM Details: https://www.helpkelowna.com/resource/454 ### First Nations Health Authority (FNHA) Youth Wellness & Substance Use FNHA-supported wellness, land-based healing, and substance use programs for Indigenous youth. Reference ID: FNHA-Y-SU. Population: Indigenous Youth. Cost: Free. Address: Okanagan Region Website: https://www.fnha.ca Hours: Program schedules vary Details: https://www.helpkelowna.com/resource/751 ### First Nations Health Authority – Mental Health & Wellness FNHA provides culturally safe, trauma-informed mental health, emotional wellness, and substance use supports for First Nations people in BC, including counselling coverage, crisis support, and referrals. Address: BC-wide services - contact for Kelowna area support Phone: 1-855-550-5454 Website: https://www.fnha.ca Hours: Monday-Friday 8:30 AM - 4:30 PM (varies by service - call for details) Details: https://www.helpkelowna.com/resource/369 ### First Nations Virtual Doctor of the Day Free virtual primary care and mental health referrals for First Nations people in BC who do not have a family doctor. Family members included. Address: Phone service - BC-wide Phone: 1-855-344-3800 Website: https://www.fnha.ca/virtualdoctor Hours: Daily 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/362 ### Hope for Wellness Helpline Immediate mental health counselling and crisis intervention for Indigenous people across Canada via phone or online chat. Available 24/7 in English, French, Cree, Ojibway, and Inuktitut. Address: Phone service - available anywhere in Canada Phone: 1-855-242-3310 Website: https://www.hopeforwellness.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/364 ### Ki-Low-Na Friendship Society - Elder Services Personalized support, cultural activities, and community events for Indigenous Elders. Provides opportunities for Elders to share their wisdom and connect with the community. Services include cultural programming, social support, and elder advocacy. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/programs-services/elders/ Details: https://www.helpkelowna.com/resource/228 ### Ki-Low-Na Friendship Society - Tax Advocate Service Free tax preparation and filing assistance for Indigenous individuals and families. Includes help with Disability Tax Credit applications and related benefits. Part of Ki-Low-Na Friendship Society services. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 ext 215 Website: https://kfs.bc.ca/programs-services/disability-tax-aid/ Details: https://www.helpkelowna.com/resource/226 ### KUU-US Crisis Line Society 24 hour crisis line for Indigenous people. Adults & elders: 250-723-4050. Children & youth: 250-723-2040. Free, confidential support. [Phone note: Children/Youth 250-723-2040; BC toll-free 1-800-588-8717; Metis 1-833-638-4722] Address: Phone service - available anywhere Phone: 1-800-588-8717 Website: https://kuu-uscrisisline.com Hours: 24/7 Details: https://www.helpkelowna.com/resource/122 ### Metis Community Services Society of BC Integrated, holistic, family centered, wrap-around services to all those who need assistance with special emphasis on Aboriginal populations, specifically Métis populations. Programs and services include: Aboriginal Infant Development Program, Aboriginal Supported Childhood Development, Family Preservation Program, ROOTS Program, Trauma Therapy. Address: 147 Park Road, Kelowna, BC Phone: 250-868-0351 Website: https://mcsbc.org Details: https://www.helpkelowna.com/resource/225 ### Métis Crisis Line (Métis Nation BC) Crisis and emotional support line for Métis individuals in BC. Provides culturally appropriate crisis intervention and emotional support. Address: Phone service - BC-wide Phone: 1-833-638-4722 Website: https://www.mnbc.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/366 ### Okanagan Aboriginal Health and Wellness Centre – Youth Substance Use Culturally grounded substance use counselling, healing supports, and referrals for Indigenous youth. Reference ID: OAHWC-Y-SU. Population: Indigenous Youth. Cost: Free. Address: Kelowna (multiple sites) Phone: 250-868-5884 Hours: Hours vary by program Details: https://www.helpkelowna.com/resource/749 ### Westbank First Nation Health and Wellness Various health and wellness programs, including counselling, aim to promote physical, mental, emotional and spiritual well-being and healing. Address: WFN Health and Wellness Building 1900 Quail Lane, Westbank, BC Website: https://www.wfn.ca/community-programs-services/children-families.htm Hours: Monday-Friday 8:30 AM - 4:30 PM (Evenings as required) Details: https://www.helpkelowna.com/resource/462 ### Jordan's Principle Makes sure all First Nations children living in Canada can access the products, services and supports they need, when they need them. Funding can help with a wide range of health, social and educational needs, including the unique needs that First Nations Two-Spirit and LGBTQQIA children and youth and those with disabilities may have. Address: Canada-wide - contact call centre Phone: 1-855-572-4453 Hours: BC: Monday-Friday 8:00 AM - 4:00 PM. Call centre open 24/7 Details: https://www.helpkelowna.com/resource/445 ### Kelowna Métis Association Local community association for Métis citizens in the Kelowna area, affiliated with Métis Nation British Columbia (MNBC). Provides community connection, cultural events, and navigation to Métis-specific programs and services including health, housing, and family supports. Address: P.O. Box 21002, Kelowna, BC V1Y 9N8 Phone: 250-868-0351 Website: https://www.macobc.com Details: https://www.helpkelowna.com/resource/860 ## Employment (15 resources) Job search and training help URL: https://www.helpkelowna.com/category/employment ### CMHA Kelowna - Link to Employment Employment support services for individuals with mental health challenges. Provides job search assistance, skills training, workplace support, and connections to employment opportunities. Helps individuals find and maintain meaningful employment. Address: 504 Sutherland Avenue, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/programs-supports/links-to-employment Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/232 ### Kelowna Community Resources – Employment Services Wrap-around employment programs including job readiness, skills training, newcomer employment integration, youth employment, and diverse abilities support. Address: 620 Leon Avenue, Kelowna, BC V1Y 9T2 Phone: 250-763-8008 Website: https://kcr.ca/employment-services Hours: Mon–Fri 8:30 AM – 4:30 PM Details: https://www.helpkelowna.com/resource/775 ### Kelowna SHARE Society - D.R.I.P. (Details of Retail Introductory Program) Offers structured retail skills training to help clients gain experience beneficial for re-entering the workforce. Provides hands-on training in retail operations, customer service, and workplace skills. Address: 581 Gaston Avenue, Kelowna, BC V1Y 7E6 Phone: 250-763-8117 Website: https://www.kelownasharesociety.ca Hours: Call for program information Details: https://www.helpkelowna.com/resource/202 ### Kelowna SHARE Society - Re:Up Studio A creative social enterprise that empowers individuals through hands-on learning in upcycling, sewing, and sustainable design. Offers weekly classes, monthly workshops, and daily drop-in sessions. Promotes inclusion, community connection, environmental responsibility, and skill-building for employment readiness. Address: 581 Gaston Avenue, Kelowna, BC V1Y 7E6 Phone: 250-763-8117 Website: https://www.kelownasharesociety.ca Hours: Monday-Saturday 10:00 AM - 4:30 PM (call for class schedules) Details: https://www.helpkelowna.com/resource/203 ### Kelowna SHARE Society - T.E.P. (Transition to Employment Program) Provides closely monitored in-store training to assist clients in developing skills for regular employment. Offers practical work experience and skill development in a supportive retail environment. Address: 581 Gaston Avenue, Kelowna, BC V1Y 7E6 Phone: 250-763-8117 Website: https://www.kelownasharesociety.ca Hours: Call for program information Details: https://www.helpkelowna.com/resource/204 ### Kelowna SHARE Society - Volunteer Engagement Program (VEP) Connects individuals with meaningful volunteer opportunities, supporting personal growth and community connection. Offers flexible volunteer opportunities in areas like retail, sorting, administration, and program assistance. Address: 581 Gaston Avenue, Kelowna, BC V1Y 7E6 Phone: 250-763-8117 Website: https://www.kelownasharesociety.ca Hours: Call for volunteer opportunities Details: https://www.helpkelowna.com/resource/205 ### Okanagan College - Career Services Career counseling, resume help, and job placement assistance for students and community. Address: 1000 KLO Rd, Kelowna, BC V1Y 4X8 Phone: 250-762-5445 Website: https://www.okanagan.bc.ca Hours: Monday-Friday 8:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/22 ### WorkBC Centre – Kelowna Government-funded employment centre providing free job search assistance, career planning, skills training referrals, case management, wage subsidies, and employer connections. Address: #107-1835 Gordon Drive, Kelowna, BC V1Y 3H4 Phone: 778-738-0225 Website: https://workbccentre-kelowna.ca Hours: Mon–Thu 8:00 AM – 6:00 PM; Fri 9:00 AM – 4:00 PM; Sat–Sun Closed Details: https://www.helpkelowna.com/resource/770 ### WorkBC Centre – West Kelowna Full-service WorkBC employment centre serving West Kelowna, offering job search help, workshops, training referrals, case management, and employer connections. Address: 111-3011 Louie Drive, West Kelowna, BC V4T 3E3 Phone: 778-741-0155 Website: https://workbccentre-westkelowna.ca Hours: Mon–Thu 8:00 AM – 6:00 PM; Fri 9:00 AM – 4:00 PM; Sat–Sun Closed Details: https://www.helpkelowna.com/resource/771 ### Youth Transitions - The Bridge Youth & Family Services Supports young people ages 15 through 19 to acquire the skills necessary to facilitate a competent transition to adulthood by providing support of a counsellor while they are parenting, attending treatment, educational or pre-employment program or involved in an active job search. Address: 760 Hwy 33 W, Kelowna, BC V1X 1Y4 Phone: 250-763-0456 Website: https://thebridgeservices.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/617 ### Community Living BC – Employment Supports Employment planning and on-the-job supports for adults eligible for CLBC services, including job exploration, employer liaison, and workplace coaching. Address: Local services coordinated through CLBC Okanagan office Phone: 250-712-2200 Website: https://www.communitylivingbc.ca Hours: Mon–Fri business hours Details: https://www.helpkelowna.com/resource/774 ### WorkBC – Disability Employment Supports Customized employment supports for people with disabilities, including job matching, employer accommodations, assistive technology supports, and wage subsidy programs. Address: Accessed through local WorkBC Centres Phone: 778-738-0225 Website: https://www.workbc.ca/plan-career/resources/people-disabilities Hours: WorkBC centre hours Details: https://www.helpkelowna.com/resource/773 ### WorkBC – Employment Readiness Services Supports individuals facing complex barriers (mental health, housing instability, trauma, substance use, disability) to prepare for employment through skills development and structured support. [Phone note: West Kelowna 778-741-0155] Address: Accessed through local WorkBC Centres Phone: 778-738-0225 Website: https://www.workbc.ca/discover-employment-services/employment-readiness Hours: WorkBC centre hours Details: https://www.helpkelowna.com/resource/772 ### WorkBC – Indigenous Skills & Employment Training (ISET) Employment supports, training funding, job search help specifically including Indigenous Skills and Employment Training Programs. Address: 107-1835 Gordon Drive, Kelowna, BC V1Y 3A4 Phone: 778-738-0225 Website: https://workbccentre-kelowna.ca/contact-us/ Hours: Monday-Thursday: 8:00 AM - 6:00 PM; Friday: 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/386 ### CAN-STEP Autism Employment Program Skills Training & Employment Program offering classroom instruction, job readiness training, certifications, and supported work placements for autistic individuals. Address: Kelowna (multiple locations) Website: https://canucksautism.ca/program/skills-training-employment-program Hours: Program-specific (varies by intake) Details: https://www.helpkelowna.com/resource/776 ## Disability (59 resources) Services for people with disabilities URL: https://www.helpkelowna.com/category/disability ### Autism Assessment Network – Interior Health (Kelowna Access) Diagnostic assessment and referral pathway for children with suspected autism spectrum disorder. Reference ID: IH-AAN-KEL. Population: Children & Youth. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Website: https://www2.gov.bc.ca/gov/content/health/managing-your-health/child-behaviour-development/support-needs/autism-spectrum-disorder Hours: Referral-based; hours vary Details: https://www.helpkelowna.com/resource/731 ### Behavioural Assessment Support Services Program - ARC Programs Ltd. Offers services for children and youth with special needs, and their families/caregivers who are experiencing difficulties that can include challenging behaviors. For children or youth ages 1-18 diagnosed on the autism spectrum, FASD, complex developmental behavioural conditions, or other special needs. Contact the Ministry for Children and Development, CYSN Services, in Kelowna or Penticton, or contact the Program Director for additional information. Address: 513 Bernard Ave, Kelowna, BC V1Y 6N9 Phone: 250-763-2977 Website: https://arcprograms.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/619 ### Behavioural Intervention Program Autism Spectrum Disorder Services - ARC Programs Ltd. Offers services for children and youth, ages 6-18, diagnosed under the Autism Spectrum, including in-home behavioral assessment, parent and family consultations, positive behavior intervention, coordination and implementation of IHCAN or other assessment recommendations. Offers group and individual services for the child/youth target social skills, communication, life skills, and peer relationships. Address: 513 Bernard Ave, Kelowna, BC V1Y 6N9 Phone: 250-763-2977 Website: https://arcprograms.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/620 ### Canucks Autism Network - Kelowna Delivers programs for children, youth, adults, and families on the autism spectrum, promoting inclusion and acceptance. Offers sports & recreation, wellness & mental health, and employment programs. Provides life-changing opportunities through specialized programming designed for neurodivergent individuals. Mission: Helping individuals on the autism spectrum thrive. Working toward a future where every Autistic individual is understood, accepted and supported in all community spaces. Address: 242-1889 Springfield Road, Kelowna, BC V1Y 5V5 Phone: 604-685-4049 Website: https://canucksautism.ca Hours: Monday-Thursday 10:00 AM - 3:00 PM (by appointment only, closed on statutory holidays) Details: https://www.helpkelowna.com/resource/433 ### City of Kelowna - Accessibility Services Free accessibility support and advocacy. The City has an Accessibility Advisory Committee and Accessibility Plan to identify, remove, and prevent barriers. Submit accessibility concerns and get information about accessible facilities and services. Address: 1435 Water Street, Kelowna, BC V1Y 1J4 Phone: 250-469-8800 Website: https://www.kelowna.ca/our-community/engage/accessibility Hours: Monday-Friday 8:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/174 ### City of West Kelowna - Accessibility & Inclusion Committee Free accessibility support and advocacy for West Kelowna residents. Works to enhance accessibility and foster inclusion by reducing barriers. Has developed an Accessibility Plan with specific goals and actions. Welcomes feedback from people with disabilities. Address: 3731 Old Okanagan Highway, West Kelowna, BC V4T 0G7 Phone: 778-797-1000 Website: https://www.westkelownacity.ca/en/city-hall/accessibility.aspx Hours: Call for hours Details: https://www.helpkelowna.com/resource/175 ### CMHA Kelowna - Disability Mental Health Support Free mental health support for individuals with disabilities. Services include counseling, peer support, and programs specifically designed for people with disabilities who also experience mental health challenges. Address: 504 Sutherland Avenue, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/mental-health/contact Hours: Mon–Fri 9:00 AM - 4:00 PM; Sat-Sun Closed; Holidays Closed Details: https://www.helpkelowna.com/resource/184 ### Community Living BC (CLBC) – Kelowna Funding and support services for adults with developmental disabilities. Reference ID: CLBC-KEL. Population: Adults with Disabilities. Cost: Free. Address: 1450 St Paul St, Kelowna, BC V1Y 2E3 Phone: 250-712-4200 Website: https://www.communitylivingbc.ca Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/732 ### Developmental Disabilities Association (DDA) – Okanagan Community-based programs and supports for individuals with developmental disabilities. Reference ID: DDA-KEL. Population: People with Developmental Disabilities. Cost: Free or low-cost. Address: Kelowna (various sites) Phone: 250-765-6030 Website: https://www.develop.bc.ca Hours: Hours vary by program Details: https://www.helpkelowna.com/resource/733 ### Family Respite Services – Central Okanagan Short-term respite services providing relief for families caring for children or adults with disabilities. Reference ID: IH-RESPITE. Population: Families with Disabilities. Cost: Free or subsidized. Address: Kelowna (various providers) Phone: 250-469-7070 Website: https://www.interiorhealth.ca/health-and-wellness/home-and-community-care/respite-care Hours: Hours vary by provider Details: https://www.helpkelowna.com/resource/758 ### HandyDART - Accessible Transit Door-to-door shared transportation service for people with permanent or temporary disabilities who can't easily use fixed-route transit without assistance. Must be registered. Serves Kelowna and West Kelowna areas. Address: Kelowna & West Kelowna (phone service) Phone: 250-762-3278 Website: https://www.bctransit.com/kelowna/riderinfo/handydart/ Hours: Service hours: Mon–Fri 6:00 AM - 6:00 PM; Sat 8:00 AM - 6:00 PM; Sun 8:00 AM - 4:00 PM (no service on holidays). Office hours: Mon–Fri 8:00 AM - 4:30 PM; Sat Closed. Details: https://www.helpkelowna.com/resource/177 ### It's All About You Quality of Life Services Free personalized support for adults with developmental disabilities. Focuses on enhancing quality of life and promoting independence through individualized programs and community inclusion activities. Address: 201-1960 Springfield Rd, Kelowna, BC V1Y 5V7 Phone: 250-860-0220 Website: https://itsallaboutyoukelowna.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/186 ### Kelowna and District Society for People In Motion Assists people with physical disabilities. Provides programs, services, and advocacy to help individuals with disabilities live independently and participate fully in their communities. Address: #23-1720 Ethel Street, Kelowna, BC V1Y 2Y7 Phone: 250-861-3302 Website: https://pimbc.ca/ Hours: Call for appointment (office hours vary) Details: https://www.helpkelowna.com/resource/158 ### Kids In Motion - Kelowna & District Society For People In Motion Creates opportunities for children with disabilities ages 4-18 to integrate and participate in sport and recreational activities in their home communities. Address: 23-1720 Ethel St, Kelowna, BC V1Y 2Y7 Phone: 250-861-3302 Website: https://www.pimbc.ca Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/510 ### Legal Aid BC - Disability Services Free legal assistance for disability-related matters including benefits appeals, discrimination cases, and rights advocacy. Help with applications, appeals, and legal representation for eligible individuals. Address: 228-1355 Water Street, Kelowna, BC V1Y 9R3 Phone: 250-763-8613 Website: https://legalaid.bc.ca/contact/locations Hours: Call for hours Details: https://www.helpkelowna.com/resource/181 ### Okanagan College - Disability Access Services Free support services for students with disabilities. Provides academic accommodations, assistive technology, note-taking services, exam accommodations, and access to resources. Available at Kelowna and other campuses. Address: 1000 KLO Road, Kelowna, BC V1Y 4X8 Phone: 250-862-5404 Website: https://www.okanagancollege.ca/disability-access-services Hours: Call for hours Details: https://www.helpkelowna.com/resource/171 ### Okanagan Training & Development Council - Disability Program Free employment assistance for individuals with disabilities. Services include resume help, job search support, employment counseling, workshops, and job placement assistance. Address: Suite 339, 101-1865 Dilworth Dr., Kelowna, BC V1Y 9T1 Phone: 250-212-2999 Website: https://otdc.org/programs/disability-program Hours: Call for hours Details: https://www.helpkelowna.com/resource/168 ### Pathways Abilities Society Free activity services to help individuals with disabilities develop skills and promote self-esteem through recreation, volunteerism, and employment opportunities. Programs focus on building independence and community inclusion. Address: 123 Franklyn Rd., Kelowna, BC V1X 6A9 Phone: 250-763-4837 Website: https://pathwayskelowna.ca/contact/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/170 ### Pivot Point Family Growth Centre - Okanagan Region Social service agency for children, youth and adults with autism and diverse abilities throughout BC. Provides behavioural, emotional, psychological, and educational support. Services include early intervention, school age services, teen transition planning, mental health services, adult services, and complex care. Tailors all services to the unique needs of each family. One of the largest autism therapy centres for children and adults in BC. Services available in Kelowna, Vernon, Penticton, and throughout the Okanagan region. Address: Okanagan region - contact for Kelowna area location Phone: 1-866-531-4544 Website: https://pivotpoint.ca Hours: By appointment Details: https://www.helpkelowna.com/resource/436 ### PWD & Disability Benefits Application Support Assistance with Persons with Disabilities (PWD) and CPP-D applications and appeals. Reference ID: PWD-SUP. Population: People with Disabilities. Cost: Free. Address: Kelowna (community agencies) Phone: 250-763-4566 Website: https://www.gov.bc.ca/pwd Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/765 ### Services for Children and Youth with Special Needs - Okanagan Boys and Girls Clubs Provides a safe, supportive place where children and youth can experience new opportunities, overcome barriers, build positive relationships and develop confidence and skills for life. Offers afterschool and evening programs and services for children and youth 5-18 years designed to meet the diverse needs of children and their families. Afterschool care, recreation and teen life skills. Referral required from the Ministry of Children and Family Development. Program Locations: Kelowna (Martin Avenue Community Centre), Rutland (Rutland Boys and Girls Clubs), West Kelowna (Webber Road Community Centre), Lake Country (Lake Country Boys and Girls Clubs). Address: 1434 Graham St, Kelowna, BC V1Y 3A8 Phone: 250-762-3914 Website: https://www.bgco.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/626 ### Spectrum Rehabilitation Services Free and low-cost rehabilitation services for individuals with disabilities. Services include home safety assessments, personal care assessments, occupational therapy, and support for daily living activities. Address: 1369 Richter Street, Kelowna, BC V1Y 2L6 Phone: 250-763-0289 Website: https://spectrumrehab.ca/contact/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/173 ### Supported Child Development Program – Kelowna Support services enabling children with extra support needs to participate in childcare and community programs. Reference ID: IH-SCD-KEL. Population: Children with Support Needs. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Website: https://www2.gov.bc.ca/gov/content/health/managing-your-health/child-behaviour-development/support-needs Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/730 ### WorkBC Assistive Technology Services - Kelowna Free assistive devices, ergonomic supports, and workplace modifications to help individuals with disabilities gain and sustain employment. Services include technology assessments, equipment loans, and job accommodation support. Address: 202-437 Glenmore Road, Kelowna, BC V1V 1Y5 Phone: 1-844-453-5506 Website: https://workbc-ats.ca/kelowna.html Hours: Mon 8:30 AM - 4:30 PM; Tue 8:30 AM - 4:30 PM; Wed 8:30 AM - 4:30 PM; Thu 8:30 AM - 7:30 PM; Fri 10:00 AM - 3:00 PM; Sat-Sun Closed; closed on statutory holidays Details: https://www.helpkelowna.com/resource/167 ### WorkBC Kelowna - Disability Employment Services Free employment services and support for individuals with disabilities. Includes job search assistance, resume help, interview preparation, job placement, and resource libraries. Specialized support for disability-related employment barriers. Address: 107-1835 Gordon Drive, Kelowna, BC V1Y 3A4 Phone: 778-738-0225 Website: https://workbccentre-kelowna.ca/contact-us/ Hours: Mon–Thu 8:00 AM - 6:00 PM; Fri 9:00 AM - 4:00 PM; Sat Closed; Stat holidays closed Details: https://www.helpkelowna.com/resource/185 ### WorkBC West Kelowna - Disability Employment Services Free employment services and support for individuals with disabilities in West Kelowna. Includes job search assistance, resume help, interview preparation, and specialized support for disability-related employment barriers. Address: 111-3011 Louie Drive, West Kelowna, BC V4T 3E3 Phone: 778-741-0155 Website: https://workbccentre-westkelowna.ca/contact-us/ Hours: Mon–Thu 8:00 AM - 6:00 PM; Fri 9:00 AM - 4:00 PM; Sat Closed; Stat holidays closed Details: https://www.helpkelowna.com/resource/187 ### Autism Okanagan Provides inclusive programs and activities designed to enhance the lives of those with autism and their families. Fosters a welcoming environment where neurodiverse individuals thrive through tailored activities and community engagement. Offers various programs including sports teams, social clubs, and art programs. Connects families across the Okanagan, offering support, programs, and opportunities for all stages of the autism journey. Mission: To improve the quality of life for individuals and families with autism and other neurodiversity by providing programs in a welcoming environment that facilitates friendship and community. Address: 102 - 2040 Springfield Road, Kelowna, BC V1Y 9N7 Website: https://autismokanagan.ca Hours: Call for program schedules and hours Details: https://www.helpkelowna.com/resource/432 ### BC Blind Sports & Recreation Association Vision support, inclusive recreation programs, and resources for people who are blind or have low vision. Address: BC-wide services - contact for Kelowna area Phone: 604-325-8638 Website: https://www.bcblindsports.bc.ca Hours: Program-based - call for schedule Details: https://www.helpkelowna.com/resource/403 ### BC Housing - Accessible Housing Information Free information about accessible and adapted housing options for people with disabilities. Help finding accessible rental units, housing modifications, and specialized housing programs. Address: Phone service - BC-wide Phone: 1-800-834-7149 Website: https://www.bchousing.org/contact Hours: Mon–Fri 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/182 ### Canadian Hard of Hearing Association - BC Chapter Support and resources for individuals who are hard of hearing. Provides information, advocacy, and programs to help people with hearing loss communicate effectively and access services. Address: Phone / Virtual service Phone: 1-866-888-2442 Website: https://chha-bc.org/ Hours: Mon-Thu 8:00 AM - 4:00 PM; Fri 8:00 AM - 12:00 PM Details: https://www.helpkelowna.com/resource/150 ### Central Okanagan Child Development Association (COCDA) Assessment, therapy, and family support services for children with developmental delays or disabilities. Reference ID: COCDA-KEL. Population: Children with Disabilities. Cost: Free or low-cost. Address: 2121 Ethel St, Kelowna, BC V1Y 2Z5 Phone: 250-763-0533 Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/729 ### Children and Youth With Special Needs - At Home Program - MCFD Provides At Home Medical Benefits and/or Respite Benefits to eligible children and youth with special needs. Eligible for At Home Program includes children who are assessed as dependent in at least three of four functional activities of daily living (eating, dressing, toileting, and washing) OR are diagnosed with an Intellectual disability according to DSM IV Definition. Address: 107-1664 Richter St, Kelowna, BC V1Y 8N3 Website: https://www.mcf.gov.bc.ca/spec_needs/index.htm Hours: Call for hours Details: https://www.helpkelowna.com/resource/621 ### Children and Youth With Special Needs - Autism Spectrum Disorder - MCFD Provides funding to families of children ages 6-18 diagnosed with Autism Spectrum Disorder (ASD) to assist with cost of purchasing eligible autism intervention services that promote the child's communication, social-emotional, pre-academic/academic and functional life-skills development. Address: 107-1664 Richter St, Kelowna, BC V1Y 8N3 Website: https://www.mcf.gov.bc.ca/spec_needs/index.htm Hours: Call for hours Details: https://www.helpkelowna.com/resource/622 ### Children and Youth With Special Needs - Family Support Services - MCFD Provides a range of programs intended to support parents to care for special needs children in-home. Subject to funding availability and eligibility. Child could be wait-listed. Priority wait-lists vary depending on availability, needs of the child/youth, situation of the family and existing supports. Not all Family Support Services are available in every community. Programs include: Direct Funded Respite, Respite Relief, Child and Youth Care Worker, Behavioural Support, Summer Program, and Homemaker Support. Address: 107-1664 Richter St, Kelowna, BC V1Y 8N3 Website: https://www.mcf.gov.bc.ca/spec_needs/index.htm Hours: Call for hours Details: https://www.helpkelowna.com/resource/623 ### Children and Youth With Special Needs - Transition Planning - MCFD Helps parents plan for the transitional years from adolescence to adulthood, when the services they receive end upon their child's 19th birthday. A Children and Youth with Special Needs worker will support the parents to plan for their child's future starting at age 16, and may assist with referrals to adult Community Living BC services, adult health services, applying for Persons with Disabilities, or identifying what supports may be needed in the future for their child. Address: 107-1664 Richter St, Kelowna, BC V1Y 8N3 Website: https://www.mcf.gov.bc.ca/spec_needs/index.htm Hours: Call for hours Details: https://www.helpkelowna.com/resource/624 ### Choice in Supports for Independent Living (CSIL) Self-directed option allowing eligible home support clients to manage all aspects of their home support services, including hiring and supervising staff, and overseeing funds. Provides greater control and flexibility for individuals with disabilities who need home support. Available through Interior Health. Address: BC-wide - contact Interior Health for Kelowna area Phone: 250-862-4000 Website: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/health Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/356 ### City of Kelowna - Adaptive Recreation Programs Free and low-cost adaptive recreation programs for people with disabilities. Over 35 programs each season including swimming, bowling, art, fitness, music, and sports. Access Pass available for discounted recreation access for individuals with permanent cognitive or physical disabilities. Address: Kelowna (multiple locations) Phone: 250-469-8800 Website: https://www.kelowna.ca/parks-recreation/recreation-sport/recreation-programs-registration/adaptive-programs Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/169 ### Community Living BC (CLBC) – Respite Support Subsidized respite supports for adults with developmental disabilities; helps families/caregivers with short breaks from caregiving responsibilities. Address: BC-wide program - contact for Kelowna area Phone: 250-712-4300 Website: https://www.communitylivingbc.ca Hours: Varies by service provider Details: https://www.helpkelowna.com/resource/391 ### Disability Alliance BC Free advocacy, information and support for people with disabilities. Help with disability benefits and rights. Address: #1450-605 Robson Street, Vancouver, BC V6B 5J3 Phone: 1-800-663-1278 Website: https://disabilityalliancebc.org Hours: Mon-Fri 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/92 ### Early Intensive Behaviour Intervention Program - Okanagan Centre for Autism Intervention Provides early intensive behaviour Intervention (EIBI) for children under 6 years of age diagnosed with an autism spectrum disorder (ASD) in the home or community settings. Offers parent workshops and training. Will continue service with child over age 6, if already an existing client. Address: 206/207-1767 Harvey Ave, Kelowna, BC V1Y 6G4 Website: https://www.ocai.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/625 ### Hands in Service Free basic house cleaning, laundry, and simple food preparation for individuals under 65 with health concerns or disabilities that limit daily activities. Also partners with local food banks to deliver food to those with limited access. No cost to client. Address: #206, 1889 Springfield Road, Kelowna, BC V1Y 5V5 Phone: 250-861-5465 Hours: Call for service availability Details: https://www.helpkelowna.com/resource/172 ### Julia's Junction - Inclusive Play Space Free inclusive playground in West Kelowna designed to accommodate all abilities and disabilities. Features multi-sensory play, tactile engagement, and accessible equipment. Safe and fun space for children of all abilities to play together. Address: Westbank Centre Park, 2569 May Street, West Kelowna, BC Phone: 778-797-1000 Website: https://www.westkelownacity.ca/en/parks-recreation-and-culture/julia-s-junction-inclusive-play-space.aspx Details: https://www.helpkelowna.com/resource/176 ### Neil Squire Society National organization offering programs related to assistive technology, computer skills, and employment for individuals with disabilities. Provides technology solutions, skills training, and employment support. Services available across BC, including support for Kelowna area residents. Address: 202-437 Glenmore Road, Kelowna, BC V1V 1Y5 Phone: 250-492-5289 Website: https://www.neilsquire.ca Hours: Monday-Friday 9:00 AM - 5:00 PM Details: https://www.helpkelowna.com/resource/358 ### Reach the Peak Behaviour Intervention Services Applied behavior analysis therapy services for individuals with autism and other developmental needs. Provides behavior intervention, skill development, and support services. Address: 2597 Richter St, Kelowna, BC Phone: 778-583-6789 Hours: Monday-Friday 8:45 AM - 5:00 PM (call to confirm) Details: https://www.helpkelowna.com/resource/439 ### Registry of Autism Service Providers (RASP) - Ministry of Children & Family Development A searchable directory of professionals who have the experience and education to offer programs for children with autism. Find physiotherapists, occupational therapists, behavioural consultants, and speech language pathologists who work with autism patients. The RASP is a list of professionals who have the experience and education to offer programs for children with autism. If your child is under six and you want to use autism funding to pay for services, you need to choose service providers from the RASP. Address: Online directory - no physical location Phone: 1-844-878-4700 Website: https://www2.gov.bc.ca/gov/content/health/managing-your-health/child-behaviour-development/support-needs/autism-spectrum-disorder/build-your-support-team/registry-autism-service-providers Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/675 ### Support Phone Line - Myalgic Encephalomyelitis & Fibromyalgia Free telephone support for individuals with ME/CFS and fibromyalgia. Provides information, resources, and peer support. Address: Phone service - Province-wide Phone: 1-604-878-7707 Website: https://www.mefm.bc.ca Hours: Contact for hours Details: https://www.helpkelowna.com/resource/412 ### Taxi Saver Program - Kelowna Reduced taxi rates for eligible persons with disabilities. Provides discount vouchers for taxi services to help with transportation needs. Must meet eligibility requirements. Address: Kelowna & West Kelowna (phone service) Phone: 250-762-3278 Website: https://www.bctransit.com/kelowna/riderinfo/handydart/taxi-saver/ Hours: Service hours: Mon–Fri 6:00 AM - 6:00 PM; Sat 8:00 AM - 6:00 PM; Sun 8:00 AM - 4:00 PM (no service on holidays). Office hours: Mon–Fri 8:00 AM - 4:30 PM; Sat Closed. Details: https://www.helpkelowna.com/resource/178 ### Transition Planning for Youth & Young Adults with Developmental Disabilities - Government of BC Provides support services to youth with developmental disabilities and their families as they transition to adulthood. For youth and young adults aged 16-24 years old living with a developmental disability and eligible for help from Community Living BC after age 19. Services to Adults with Developmental Disabilities (STADD) navigators act as a single point of contact and help to coordinate plans that include an individual's goals and decisions, find government and community services, and bring together a support network of people who can support the youth's transition into adulthood. Address: Phone service - Province-wide Phone: 1-855-356-5609 Website: https://www2.gov.bc.ca/gov/content Hours: Call for hours Details: https://www.helpkelowna.com/resource/658 ### Central Okanagan Family Information & Support Centre Free support, caregiver resources, referrals, advocacy, and family planning help; autism & respite navigators also available. Address: Kelowna area - contact for location Phone: 250-870-3735 Hours: Monday-Friday 8:30 AM - 4:30 PM (call to confirm) Details: https://www.helpkelowna.com/resource/395 ### Cerebral Palsy Association of BC - Adapted Yoga (Kelowna) Free adapted yoga program providing a safe environment for individuals with physical disabilities to practice meditative breathing and movement. Designed for people with cerebral palsy and other physical disabilities. Offered in Kelowna, Vancouver, and Victoria. Address: Kelowna, BC - call for location Website: https://www.bccerebralpalsy.com Hours: Call for schedule and registration Details: https://www.helpkelowna.com/resource/346 ### Cerebral Palsy Association of BC - Dance Without Limits (Kelowna) Free dance program providing a safe and active environment for children and youth with disabilities to explore dance, creative movement, and games. Designed for individuals with cerebral palsy and other physical disabilities. Offered in Kelowna, Surrey, and Victoria. Address: Kelowna, BC - call for location Website: https://www.bccerebralpalsy.com Hours: Call for schedule and registration Details: https://www.helpkelowna.com/resource/354 ### CNIB Foundation - Kelowna Free programs and services for people who are blind or partially sighted. Includes technology training, orientation and mobility services, peer support groups, and advocacy. Mobile services available throughout Kelowna area. Call to schedule an appointment or learn about programs. Address: Mobile services throughout Kelowna - call for appointment Phone: 1-800-563-2642 Website: https://www.cnib.ca/en/office-locations Details: https://www.helpkelowna.com/resource/95 ### Family Support Institute - BC Provincial non-profit society committed to supporting families who have a family member with a disability. Provides resources, information, parent networks, and peer support. Offers workshops, training, and connections to other families. BC-wide services with local chapters. Address: BC-wide - contact for Kelowna area services Website: https://familysupportbc.com Hours: Call for hours and services Details: https://www.helpkelowna.com/resource/360 ### Green Tree Programs - Specialized Long-Term Care Specialized long-term care services providing a safe and nurturing environment for children, youth, or adults requiring higher levels of supervision and support. Offers culturally safe, trauma-informed, and developmentally appropriate living environments with 24-hour staffed models. Serves individuals with developmental disabilities, complex needs, and those requiring specialized care. Address: Kelowna, BC - call for locations Website: https://greentreeprograms.ca/programs/long-term-care Hours: 24/7 residential care - call for intake and availability Details: https://www.helpkelowna.com/resource/347 ### Kelowna WildCats Special Hockey Program Hockey program for children, youth, and adults with autism and other developmental disabilities. Promotes fitness, coordination, and social skills within a team environment. Two age groups: Kelowna Wildcats (ages 5-15) practices Saturday mornings at Jim Lind Arena in West Kelowna; Kelowna Wild (ages 16+) practices Tuesday evenings at Prospera Place in Kelowna. Registration through West Kelowna Recreation. Address: Jim Lind Arena, West Kelowna, BC (ages 5-15); Prospera Place, Kelowna, BC (ages 16+) Website: https://autismokanagan.ca/hockey Hours: Ages 5-15: Saturday mornings; Ages 16+: Tuesday evenings. Call for schedule and registration. Details: https://www.helpkelowna.com/resource/337 ### Okanagan Visually Impaired Society Provides support and discussion of common problems, as well as social interaction. Offers programs, services, and peer support for individuals who are blind or visually impaired. Address: c/o Sandy Neddow, 3415 Moberly Rd SW, Kelowna, BC V1W 3H9 Phone: 250-868-1468 Hours: Call for meeting schedule Details: https://www.helpkelowna.com/resource/166 ### STEPS Forward - Inclusive Post-Secondary Education Society Works to create a typical university or college experience with academic and social life and assists in co-op employment for students with developmental disabilities. Works with individuals, families and systems, before, after and throughout the college or university experience. Any individual with a developmental disability and a desire to be a fully participating university/college student for 4-5 years is eligible. Levels of cognitive, physical, or academic ability are not criteria for eligibility; neither are diagnostic labels or prior educational history. Address: 890 Greenchain St, Vancouver, BC V5Z 3Z3 Phone: 250-807-8555 Hours: Call for hours Details: https://www.helpkelowna.com/resource/579 ### Western Canada Society for the Deaf Accessibility services, hearing support, and referrals for people who are deaf or hard of hearing. Address: BC-wide services - contact for Kelowna area support Phone: 1-800-665-6175 Hours: Monday-Friday 9:00 AM - 5:00 PM (call to confirm) Details: https://www.helpkelowna.com/resource/407 ### Service Canada - Disability Benefits Free information and assistance with federal disability benefits including Canada Pension Plan Disability (CPP-D), Disability Tax Credit (DTC), and other disability-related programs. Help with applications and benefit inquiries. Address: Phone service - Canada-wide Website: https://www.canada.ca/en/services/benefits/disability.html Details: https://www.helpkelowna.com/resource/179 ## Seniors (47 resources) Services for older adults URL: https://www.helpkelowna.com/category/seniors ### Alzheimer Society of BC - Kelowna Free support for caregivers and families affected by dementia. Services include caregiver support groups, one-on-one guidance through First Link, dementia education workshops, Minds in Motion exercise program, and Coffee & Chat peer sessions. Address: 1664 Richter St #307, Kelowna, BC V1Y 8N3 Phone: 250-860-0305 Website: https://alzheimer.ca/bc/en Hours: Mon-Fri 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/144 ### Better at Home - Central Okanagan - Seniors Outreach and Resource Centre Assists seniors age 65 and over with managing their day-to-day tasks, ensuring they maintain their independence while staying connected to their communities. Available for seniors aged 65+ who live independently. A client intake will be completed by our Better at Home coordinator to assess how the program will benefit them. This program is funded by the Government of British Columbia and managed by the United Way British Columbia. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://seniorsoutreach.ca/better-at-home Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/661 ### Central Okanagan Food Bank - Senior Support Free food assistance for seniors. Provides food hampers, fresh produce, and special programs for older adults. Home delivery available for seniors with mobility issues. Address: 1265 Ellis St, Kelowna, BC V1Y 1Z7 Phone: 250-763-7161 Website: https://www.cofoodbank.com Hours: Monday-Friday 9:00 AM - 3:00 PM Details: https://www.helpkelowna.com/resource/257 ### CMHA Kelowna - Senior Mental Health Support Free mental health support services for seniors. Provides counseling, peer support groups, and mental health resources for older adults. Services available for seniors and their caregivers. Address: 504 Sutherland Ave, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com Hours: Monday-Friday 9:00 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/246 ### Community Connector - Seniors Outreach and Resource Centre Connects seniors age 65 and older living in Kelowna and the region with a personalized wellness plan to improve health and well-being. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://seniorsoutreach.ca/community-connector Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/662 ### Digital Access & Form Help for Seniors Assistance completing online health, benefits, and government forms for seniors. Reference ID: SEN-DIGI. Population: Seniors. Cost: Free. Address: Kelowna Seniors Centre, 700 Graham St, Kelowna, BC V1Y 4B7 Phone: 250-469-7055 Website: https://www.kelowna.ca/seniors Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/766 ### Information and Navigation Supports - Seniors Outreach and Resource Centre Supports older adults ages 60 and over and their care partners with information, referrals, and system navigation for needed government services and community resources. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://seniorsoutreach.ca/information-navigation-supports/ Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/664 ### Interior Health Assisted Living & Long-Term Care – Kelowna Assessment and placement coordination for assisted living and long-term residential care. Reference ID: IH-LTC-KEL. Population: Seniors. Cost: Subsidized. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 1-800-707-8550 Website: https://www.interiorhealth.ca/health-and-wellness/home-and-community-care Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/735 ### Interior Health Home Support – Seniors In-home personal care and health support services for seniors requiring assistance with daily living. Reference ID: IH-HS-SEN. Population: Seniors. Cost: Subsidized. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 1-800-707-8550 Website: https://www.interiorhealth.ca/health-and-wellness/home-and-community-care Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/734 ### Interior Health - Senior Mental Health Services Free mental health assessment, counseling, and support services for seniors. Provides services for depression, anxiety, grief, and other mental health concerns. Services available in Kelowna and West Kelowna. [Phone note: ext. 13459] Address: 505 Doyle Avenue, Kelowna, BC V1Y 0C5 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/locations/kelowna-seniors-health-wellness-centre Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/245 ### Kelowna General Hospital - Senior Health Services Medical services and health programs for seniors. Provides geriatric assessment, chronic disease management, and specialized senior health care. Referral may be required for some services. Address: 2268 Pandosy St, Kelowna, BC V1Y 1T2 Phone: 250-862-4000 Website: https://www.interiorhealth.ca/locations/kelowna-general-hospital Hours: 24/7 for emergencies, call for clinic hours Details: https://www.helpkelowna.com/resource/247 ### Meals on Wheels Kelowna Nutritious meal delivery for seniors and people with disabilities. Affordable rates. Hot meals delivered to your home Monday through Friday. Call to register and arrange delivery service. Address: 2009A Enterprise Way, Kelowna, BC V1Y 8G6 Phone: 250-763-2424 Website: https://mow-online.com/ Hours: Delivery Mon/Wed/Fri 9:30 AM - 12:00 PM Details: https://www.helpkelowna.com/resource/45 ### Meals on Wheels - West Kelowna Nutritious meal delivery for seniors in West Kelowna. Affordable hot meals delivered to your home Monday through Friday. Call to register and arrange delivery service. Address: 203-879 Anders Road, West Kelowna, BC V1Z 0C8 (office; delivery service throughout West Kelowna) Phone: 250-768-3305 Website: https://www.westsidehealthnetwork.org/listing/meals-on-wheels/ Hours: Monday-Friday 8:00 AM - 2:00 PM Details: https://www.helpkelowna.com/resource/259 ### More Than Meals - Seniors Outreach and Resource Centre Aims to bolster the food security and social connections of vulnerable seniors in the Central Okanagan through prepared meals, produce hampers, emergency food hampers, delivery of hampers from local food bank, and distributing coupons for the local farmer's market. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://seniorsoutreach.ca/more-than-meals Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/665 ### Pets & People Visiting Society Volunteers with screened pets visit resident and patient facilities. Provides animal-assisted therapy and companionship to seniors and patients in care facilities. Address: Box 9, 3151 Lakeshore Road, Suite 211, Kelowna, BC Phone: 250-860-6180 Website: https://www.petsandpeople.ca Hours: Call for volunteer information Details: https://www.helpkelowna.com/resource/191 ### Senior Citizen Counsellors - Westside Health Network Seniors helping seniors by providing information about service agencies, completing applications for pensions and other senior benefits. Peer support and assistance with navigating services. Address: 203-879 Anders Road, West Kelowna, BC V1Z 0C8 Phone: 250-768-3305 Website: https://www.westsidehealthnetwork.org Hours: Office hours: 8:00 AM - 2:00 PM Details: https://www.helpkelowna.com/resource/195 ### Senior Contact Program - Seniors Outreach and Resource Centre Provides brief, daily phone calls to ensure the well-being and safety of vulnerable seniors living alone and who do not have a caregiver or someone to check or visit them on a daily basis. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://seniorsoutreach.ca/contact-us/ Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/666 ### Senior Peer Network Support - Westside Health Network Peer support network for seniors. Provides companionship, information sharing, and mutual support to help seniors stay connected and access needed services. Address: 203-879 Anders Road, West Kelowna, BC V1Z 0C8 Phone: 250-768-3305 Website: https://www.westsidehealthnetwork.org Hours: Office hours: 8:00 AM - 2:00 PM Details: https://www.helpkelowna.com/resource/194 ### Seniors Activity Centre - Seniors Outreach and Resource Centre Provides a variety of affordable social recreation opportunities in a welcoming environment. Address: 1353 Richter Street, Kelowna, BC V1Y 2L5 Phone: 250-861-6180 Website: https://seniorsoutreach.ca/programs-and-services/seniors-activity-centre Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/667 ### Seniors Housing Information and Navigation with Ease (SHINE) - Seniors Outreach and Resource Centre Supports seniors to secure stable housing that is appropriate and safe. Provides housing directory for seniors living in the Central Okanagan looking for low-income, supportive, long-term and assisted living housing. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://seniorsoutreach.ca/programs-and-services/shine-housing-navigator Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/668 ### Seniors Outreach - Benefits Assistance Free assistance with completing applications for pensions, benefits, and other senior programs. Helps seniors navigate government programs and access available financial support. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://www.seniorsoutreach.ca Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/253 ### Seniors Outreach - Computer & Technology Help Free technology assistance for seniors. Provides help with computers, tablets, smartphones, and internet use. One-on-one support to help seniors stay connected digitally. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://www.seniorsoutreach.ca Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/258 ### Seniors Outreach - Housing Support Free assistance finding appropriate housing for seniors. Provides information on housing options, applications, and support with housing-related concerns. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://www.seniorsoutreach.ca Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/261 ### Seniors Outreach & Resource Centre Information, referrals, and support services for seniors. Help with forms and applications. Address: 155 Asher Road, Kelowna, BC V1X 3H5 Phone: 250-861-6180 Website: https://seniorsoutreach.ca/ Hours: Mon-Fri 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/44 ### Society for Learning in Retirement (SLR) Workshops and study groups in a relaxed, informal atmosphere. Provides educational opportunities and social connections for active seniors interested in lifelong learning. Address: 1434 Graham St, Kelowna, BC V1Y 3A8 Phone: 250-448-1203 Website: https://www.slrkelowna.ca Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/198 ### Volunteer Kelowna - Senior Volunteer Opportunities Connects seniors with meaningful volunteer opportunities in the community. Provides information on volunteer positions that match interests and skills. Great way to stay active and engaged. Address: 620 Leon Avenue, Kelowna, BC V1Y 9T2 Phone: 250-763-8008 Website: https://kcr.ca/about-us/work-volunteer-opportunities/ Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/263 ### Westside Health Network - Digital Device Tutorial Volunteer students assist seniors with their devices (computers, tablets, smartphones). Free technology support to help seniors stay connected and use digital tools confidently. Address: 203-879 Anders Road, West Kelowna, BC V1Z 0C8 Phone: 250-768-3305 Website: https://www.westsidehealthnetwork.org/programs/ Hours: Office hours: 8:00 AM - 2:00 PM Details: https://www.helpkelowna.com/resource/138 ### Westside Health Network - MedWatch A health service that provides older adults with a record of their current medical information. Helps seniors keep track of medications, medical history, and important health information. Address: 203-879 Anders Road, West Kelowna, BC V1Z 0C8 Phone: 250-768-3305 Website: https://www.westsidehealthnetwork.org/programs/ Hours: Office hours: 8:00 AM - 2:00 PM Details: https://www.helpkelowna.com/resource/141 ### Westside Health Network - Volunteer Visits Volunteers join seniors for a visit, walk, coffee or activity. Provides companionship and reduces social isolation for older adults in West Kelowna. Address: 203-879 Anders Road, West Kelowna, BC V1Z 0C8 Phone: 250-768-3305 Website: https://www.westsidehealthnetwork.org/programs/ Hours: Office hours: 8:00 AM - 2:00 PM Details: https://www.helpkelowna.com/resource/139 ### Westside Health Network - Walk n Talk Program A free program involving physical fitness (strength, balance, coordination, flexibility, endurance), socializing, and health education. The program runs September to April and is run by a certified osteofit exercise instructor. Great for seniors looking to stay active and social. Address: 203-879 Anders Road, West Kelowna, BC V1Z 0C8 Phone: 250-768-3305 Website: https://www.westsidehealthnetwork.org/programs/walk-n-talk/ Hours: September to April - call for schedule Details: https://www.helpkelowna.com/resource/137 ### WorkBC - Senior Employment Services Free employment services for seniors seeking work. Provides job search assistance, resume help, interview preparation, and connections to age-friendly employers. Address: 107-1835 Gordon Drive, Kelowna, BC V1Y 3A4 Phone: 778-738-0225 Website: https://workbccentre-kelowna.ca/contact-us/ Hours: Monday-Thursday: 8:00 AM - 6:00 PM; Friday: 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/262 ### YMCA Okanagan - Senior Programs Fitness, wellness, and social programs for seniors. Includes aqua fitness, gentle exercise classes, and social activities. Financial assistance available. Address: 375 Hartman Rd, Kelowna, BC V1X 2M9 Phone: 250-491-9622 Website: https://www.ymcasibc.ca Hours: Call for program schedules and facility hours Details: https://www.helpkelowna.com/resource/256 ### Adult Day Programs - Interior Health Supportive community programs for people at risk of losing their independence. Offers a friendly, social environment in a group setting for people requiring care and support, and respite for their caregivers. Services and activities may include: Nutritious noon meal and snack, Physical activity, Professional health-care services, Recreational programs (bowling, arts & crafts, gardening, baking, table games, socialization), Transportation to and from Adult Day Centre (where available). Programs vary from one to six days per week depending on the community. There is a daily fee for Adult Day Services. Address: Phone service - Central Okanagan Phone: 1-800-707-8550 Website: https://www.interiorhealth.ca Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/660 ### BC Housing - Senior Housing Information Free information and assistance with affordable housing options for seniors. Provides information on subsidized housing, rental assistance, and housing programs for older adults. Address: Phone service and office locations - call for nearest office Phone: 1-800-257-7756 Website: https://www.bchousing.org/contact Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/260 ### Better at Home Kelowna Non-medical support for seniors to live independently. Services include light housekeeping, transportation, friendly visits, grocery shopping assistance, and minor home repairs. Sliding scale fees based on income. Call KCR Community Resources to register. [Phone note: ext. 6] Address: Services provided in your home - call KCR to register Phone: 250-861-6180 Website: https://seniorsoutreach.ca/better-at-home/ Hours: Mon-Fri 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/47 ### City of Kelowna - Senior Recreation Programs Low-cost and free recreation programs for seniors. Includes fitness classes, arts and crafts, social activities, and community events. Financial assistance available through Leisure Access Program. Address: Various locations in Kelowna Phone: 250-469-8800 Website: https://www.kelowna.ca/recreation Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/254 ### District of West Kelowna - Senior Programs Recreation programs and activities for seniors in West Kelowna. Includes fitness, social activities, and community events. Financial assistance available. Address: Various locations in West Kelowna Phone: 250-768-0222 Website: https://www.westkelownacity.ca Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/255 ### HandyDART - Accessible Transit for Seniors Door-to-door accessible transit service for seniors and people with disabilities. Provides transportation to medical appointments, shopping, and community activities. Requires registration. Address: Kelowna and West Kelowna Phone: 250-762-3278 Website: https://www.bctransit.com/kelowna/fares-and-passes/handydart Hours: Monday-Friday 6:00 AM - 6:00 PM; Saturday 8:00 AM - 6:00 PM; Sunday 8:00 AM - 4:00 PM (no service on holidays) Details: https://www.helpkelowna.com/resource/251 ### Legal Aid BC - Senior Services Free legal advice and representation for seniors. Provides assistance with wills, estates, power of attorney, elder abuse, and other legal matters affecting seniors. Address: Phone service and office locations - call for nearest office Phone: 1-866-577-2525 Website: https://legalaid.bc.ca/contact/call-us Hours: Mon, Tue, Thu, Fri 9:00 AM - 3:30 PM; Wed 9:00 AM - 2:30 PM Details: https://www.helpkelowna.com/resource/249 ### Moving Forward - Seniors Support Coaching Free seniors support coaching program. Provides mental health support and coaching for older adults. Part of Moving Forward's free coaching programs available across BC. Address: Online/Phone service - BC-wide Phone: 877-485-5025 Website: https://movingforward.help Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/244 ### Office of the Seniors Advocate - Information and Referral Call Line for Seniors Provides information and referrals for individuals who are navigating seniors' services and tracks their concerns, which helps inform future work. The Office of the Seniors Advocate monitors and analyzes seniors' services and issues in B.C. and recommends to government and service providers to address systemic problems. Provides information and referrals for: Health care, Housing, Income supports, Personal supports, Transportation. Expert information and referral specialists available. Accommodations can be provided for people for whom English is a second language. BC211 is available to provide referral services during evenings and weekends. [Phone note: Toll free 1-877-952-3181] Address: 6th Floor, 1405 Douglas Street, PO Box 9651, STN PROV GOVT, Victoria, BC V8W 9P4 Phone: 250-952-3181 Website: https://www.seniorsadvocatebc.ca Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/670 ### Seniors Abuse and Information Line (SAIL) BC Centre for Elder Advocacy and Support. Provides confidential support, information, and advocacy for seniors experiencing abuse or needing assistance with elder-related issues. Address: Phone service - BC-wide Phone: 1-866-437-1940 Website: https://seniorsfirstbc.ca/programs/sail/ Hours: Monday-Friday 8:00 AM - 8:00 PM (excluding statutory holidays) Details: https://www.helpkelowna.com/resource/196 ### Seniors' Distress Line Free confidential support for seniors, their caregivers or anyone concerned about a senior. Available 24 hours a day, 7 days a week. Address: Phone service - available anywhere Phone: 1-604-872-1234 Website: https://www.crisiscentre.bc.ca/get-support/crisis-lines/ Hours: 24/7 Details: https://www.helpkelowna.com/resource/120 ### Seniors First BC Free advocacy and support for seniors experiencing abuse, neglect, or exploitation. Provides information, support, and referrals to legal and protective services. 24/7 helpline available. Address: Phone service - BC-wide Phone: 1-866-437-1940 Website: https://seniorsfirstbc.ca Hours: Monday-Friday 8:00 AM - 8:00 PM (excluding statutory holidays) Details: https://www.helpkelowna.com/resource/250 ### Service Canada - Senior Benefits Information Free information and assistance with Old Age Security (OAS), Guaranteed Income Supplement (GIS), Canada Pension Plan (CPP), and other federal benefits for seniors. Address: Phone service and office locations - call for nearest office Phone: 1-800-622-6232 Website: https://www.canada.ca/en/services/benefits/publicpensions.html Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/252 ### Central Okanagan Co-Operative Affordable co-operative housing with 34 units for adults 55 and older in West Kelowna. Residents share ownership and responsibilities. Contact for current availability and membership information. Address: 2421 Last Rd., West Kelowna, BC Hours: Call for availability Details: https://www.helpkelowna.com/resource/643 ### Driving Miss Daisy – Central Okanagan Companion transportation service for seniors and people with disabilities in Kelowna, West Kelowna, Lake Country, and Peachland. Provides door-through-door service (not just curbside) for medical appointments, grocery shopping, errands, and social outings. Available Mon–Fri 8am–6pm; evenings and weekends by request. Fee-based service. Address: Kelowna, BC — mobile service Phone: 250-860-3272 Website: https://drivingmissdaisy.ca/franchise/kelowna-1/ Details: https://www.helpkelowna.com/resource/867 ## Youth (55 resources) Programs and support for young people URL: https://www.helpkelowna.com/category/youth ### ARC Programs - Autism Behavioural Support Program Services aimed at reducing challenging behaviors and developing pro-social alternatives in home, school, and community settings for children and youth with autism. Services may include education, in-home consultations, behavior assessment and intervention, social skills training, personalized parent training, and family intervention. Address: 513 Bernard Avenue, Kelowna, BC V1Y 6N9 Phone: 250-763-2977 Website: https://helpstartshere.gov.bc.ca/resource/autism-behavioural-support-program Hours: By appointment - referral may be required Details: https://www.helpkelowna.com/resource/336 ### ARC Programs - Counselling Services Concurrent counseling services for youth attending School District 23 schools. Counseling support is for youth that are experiencing mental health and substance use issues. Address: 513 Bernard Ave, Kelowna, BC Phone: 250-763-2977 Website: http://arcprograms.com Hours: By appointment Details: https://www.helpkelowna.com/resource/452 ### ARC Programs - Specialized Care Homes and Support Services (SHSS) Behavior-based, skill-building programming and day-to-day care in a staffed, home-based setting for children and youth aged 9-18 with complex needs. Provides structured support, life skills training, and therapeutic interventions. Referral typically required through the Ministry of Children and Family Development (MCFD). Address: 513 Bernard Avenue, Kelowna, BC V1Y 6N9 Phone: 250-763-2977 Website: https://arcprograms.com/central-okanagan-services Hours: 24/7 residential - referral required Details: https://www.helpkelowna.com/resource/334 ### BGC Okanagan - Kelowna After-school programs, summer camps, and youth development activities for ages 6-18. Address: 1434 Graham Street, Kelowna, BC V1Y 3A8 Phone: 250-762-3914 Website: https://www.bgco.ca/contact-us/ Hours: Monday-Friday 2:00 PM - 6:00 PM (after-school), Summer: 7:00 AM - 6:00 PM Details: https://www.helpkelowna.com/resource/34 ### BGC Okanagan - West Kelowna Youth Programs Free and low-cost youth programs, activities, and support services in West Kelowna. After-school programs, summer camps, mentorship, and leadership development for youth ages 6-18. Address: 2466 Main St, West Kelowna, BC V4T 1Z1 Phone: 250-768-3049 Website: https://www.bgco.ca Hours: Call for program schedules and locations Details: https://www.helpkelowna.com/resource/283 ### BGC Okanagan - Youth Programs & Activities Free and low-cost after-school programs, summer camps, sports, arts, leadership development, and mentorship for youth ages 6-18. Multiple locations in Kelowna and West Kelowna. Financial assistance available. Address: 1434 Graham St, Kelowna, BC V1Y 3A8 Phone: 250-762-3914 Website: https://www.bgco.ca Hours: After-school: Monday-Friday 2:00 PM - 6:00 PM, Summer: 7:00 AM - 6:00 PM Details: https://www.helpkelowna.com/resource/282 ### BGC Okanagan Youth Shelter (Richter Street) Emergency overnight shelter for youth ages 13-18 who are homeless or at risk of homelessness. First come, first served (up to 10 beds). Males and females housed in separate areas. Late arrivals not turned away. Meals provided. Drop-in Centre (Club 180) operates Mon-Fri 3-8 PM with dinner, showers, laundry, and activities. Youth may self-refer or be referred by anyone including MCFD. Address: 1633 Richter St., Kelowna, BC Phone: 250-762-3914 Website: https://www.bgco.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/287 ### Central Okanagan School District Wellness & Inclusion Services School-linked health, inclusion, and wellbeing supports including attendance, behaviour, and learning needs. Reference ID: SD23-WELL. Population: Children & Youth. Cost: Free. Address: 1940 Underhill St, Kelowna, BC V1X 1X2 Phone: 250-470-3250 Website: https://www.sd23.bc.ca Hours: School hours Details: https://www.helpkelowna.com/resource/760 ### Children & Youth Programs - YMCA Okanagan Provides programs for children and youth age 18 and under. Infant and toddler playtime, arts and adventure clubs, activity and swim nights, Aquatic programs, Girls Night Out, Yoga, Karate classes, Babysitter training classes, Spring Break Camps, drop-in programs and pre-registration classes. Free for members; facility drop in fee for public; fee assistance available. Address: 375 Hartman Rd, Kelowna, BC V1X 2M9 Phone: 250-765-5916 Website: https://www.ymcasibc.ca Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/507 ### Child & Youth Mental Health (CYMH) Services - West Kelowna Provides intake, assessment, therapy, and intervention services for children and youth up to 18 years old experiencing mental health challenges. Operated by the Ministry of Children and Family Development. Address: 15-2484 Main Street, West Kelowna, BC V4T 2G2 Phone: 250-707-2732 Website: https://www2.gov.bc.ca/gov/content/family-social-supports/data-monitoring-quality-assurance/find-services-for-children-teens-families/sda-kelowna-west Hours: Intake: Tuesdays 9:00 AM - 11:00 AM and 1:00 PM - 3:00 PM. Office: Monday-Friday 9:00 AM - 12:00 PM and 1:00 PM - 4:00 PM Details: https://www.helpkelowna.com/resource/327 ### CMHA Kelowna - Youth Mental Health Services Free mental health support services for youth. Provides counseling, peer support, and mental health resources. Services available for youth and young adults. Address: 504 Sutherland Ave, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com Hours: Monday-Friday 9:00 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/280 ### Elevation Outdoors Mission to enhance the lives of youth through specially designed outdoor sports programs offered free of charge. Programs occur on evenings and occasionally weekends. Address: P.O. Box 20071 Towne Centre Mall, Kelowna, BC Phone: 250-870-9094 Website: https://elevationoutdoors.ca Hours: Evenings and occasionally weekends Details: https://www.helpkelowna.com/resource/443 ### Foundry Kelowna - LGBTQ+ Youth Support Free, confidential support services for LGBTQ+ youth ages 12-24. Provides counseling, peer support groups, health services, and safe space. Affirming and inclusive environment. Address: 100-1815 Kirschner Rd, Kelowna, BC V1Y 4N7 Phone: 236-420-2803 Website: https://foundrybc.ca/kelowna Hours: Walk-in: Tuesday-Thursday 12:00 PM - 5:00 PM. Call for other appointments Details: https://www.helpkelowna.com/resource/291 ### Interior Health Child & Youth Mental Health (CYMH) – Kelowna Assessment and treatment services for children and youth experiencing mental health challenges. Reference ID: IH-CYMH-KEL. Population: Children & Youth. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/726 ### Interior Health - Youth Mental Health & Substance Use Free mental health and substance use services for youth. Provides assessment, counseling, treatment planning, and referrals to specialized programs. Services for youth under 19 and their families. Address: 505 Doyle Avenue, Kelowna, BC V1Y 0C5 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/locations/kelowna-mental-health-substance-use Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/278 ### KCR Community Resources - Youth Employment Services Free employment support for youth including job search assistance, resume writing, interview skills, and connections to training programs. Services for youth ages 15-30. Address: 620 Leon Avenue, Kelowna, BC V1Y 9T2 Phone: 250-763-8008 Website: https://kcr.ca Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/285 ### KidsCan Therapy Services Occupational therapy for children and youth aged 3-17 with special needs, particularly those with invisible disabilities such as Autism Spectrum Disorder, Developmental Coordination Disorder, Sensory Processing Disorder, and Learning Disabilities. Services include assessments, therapy sessions, and support for families. Address: 1441 Ellis St #104, Kelowna, BC Phone: 250-764-8910 Website: https://www.okanagan-local.ca/biz/7528/kidscan-therapy Hours: Monday-Friday 8:30 AM - 4:30 PM (extended hours by request) Details: https://www.helpkelowna.com/resource/333 ### KidSport Kelowna Local chapter of KidSport Canada that provides grants to child and youth athletes ages 6-18 whose families cannot afford sport registration fees and would otherwise not be able to participate in a season of sport. Each calendar year, only one application for one eligible sport, may be submitted. Applications must be received prior to or during the requested sport season. Address: 645 Dodd Rd, Kelowna, BC V1X 5H1 Phone: 250-469-8852 Website: https://www.kidsportcanada.ca Hours: Call for application process Details: https://www.helpkelowna.com/resource/511 ### MCFD Child & Family Services Office - Kelowna Provides child protection, family services, youth justice, and support for children and youth with special needs. Services include child protection, family support, youth justice, and connections to resources for children and youth with developmental disabilities and special needs. Address: 1340 Ellis Street, Kelowna, BC V1Y 9N1 Phone: 1-778-699-2272 Website: https://www2.gov.bc.ca/gov/content/family-social-supports/data-monitoring-quality-assurance/find-services-for-children-teens-families/sda-kelowna Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/349 ### Rutland Boys and Girls Club Youth serving organization that provides programs and support services to children, youth and their families. Services include daycare for ages 3-5 years, Family Playtime for infant-5 years (with parent), Drop-in program for ages 5-12, Before School Program, and After School Care for ages 6-12. Address: 355 Hartman Rd, Kelowna, BC V1X 2M9 Phone: 250-765-3345 Website: https://www.bgco.ca/ Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/478 ### Third Space Life Charity - Student Care Program Supportive counselling program for UBCO students in conjunction with the UBCSUO. Provides counselling services for students. Address: UBC Okanagan Campus, Kelowna, BC Phone: 250-800-0720 Website: https://thirdspacecanada.org Hours: Call for hours Details: https://www.helpkelowna.com/resource/470 ### UBCO Counselling Services Counsellors provide a space for students to examine and explore behaviours, relationships, feelings, or thoughts which cause concern or challenges in their life. Whether these problems are primarily impacting personal, social, or academic life, a counsellor can help to strengthen a student's ability to cope and provide a valuable source of support. Helps with struggling to keep up with studies, dealing with emergencies or personal crises, relationship difficulties, anxiety and stress, panic, depression, suicidal thoughts, time management, addictions, sexual concerns, or difficulties with gender or self-identity. In-person and virtual appointments available. $30 cancellation fee if not cancelled 24 hours in advance. Address: UBC Okanagan Campus, Kelowna, BC Phone: 250-807-9270 Website: https://students.ok.ubc.ca/health-wellness/counselling-mental-health/ Hours: Monday-Friday 9:00 AM - 4:00 PM (closed 12:30 PM - 1:30 PM). Some evening appointments available by appointment only. Closed for all statutory holidays and during December holiday. Details: https://www.helpkelowna.com/resource/451 ### Webber Road Community Centre - Okanagan Boys and Girls Clubs Drop-in centre with recreational activities. Open gym, video games, movies, basketball, floor hockey. Address: 2829 Inverness Rd, West Kelowna, BC V4T 1J5 Phone: 250-768-3049 Website: https://www.bgco.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/512 ### WorkBC Youth Services - Kelowna Free employment services for youth ages 15-30. Provides job search assistance, resume help, interview preparation, skills training, and connections to employers. Financial support may be available for training programs. Address: 107-1835 Gordon Drive, Kelowna, BC V1Y 3A4 Phone: 778-738-0225 Website: https://workbccentre-kelowna.ca/contact-us/ Hours: Monday-Thursday: 8:00 AM - 6:00 PM; Friday: 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/284 ### YLW Youth Advocates Support and advocacy for youth in care and aging out of care. Provides mentorship, life skills training, housing support, and connections to resources. Call KCR Community Resources to connect with youth advocates. Address: 120-1735 Dolphin Ave, Kelowna, BC V1Y 8A6 Phone: 250-763-8008 Website: https://kcr.ca/ Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/85 ### YMCA Okanagan - Youth Leadership Programs Youth leadership development, volunteer opportunities, and community engagement programs. Financial assistance available. Programs for youth ages 12-18. Address: 375 Hartman Rd, Kelowna, BC V1X 2M9 Phone: 250-491-9622 Website: https://www.ymcasibc.ca Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/295 ### YMCA Youth Programs Recreation, leadership development, and youth programs. Financial assistance available. Address: 375 Hartman Rd, Kelowna, BC V1X 2M9 Phone: 250-491-9622 Website: https://www.ymcasibc.ca/Locations/Kelowna-Family-Y Hours: See website for hours and program schedules Details: https://www.helpkelowna.com/resource/87 ### ARC Programs - Family Based Treatment (FBT) Intensive outreach counseling and psychoeducational services for families with children and youth aged 7-18 experiencing mental health challenges. Aims to improve emotional stability and parenting capacity. Referral required from MCFD Child & Youth Mental Health teams in Kelowna, West Kelowna, Penticton, or Oliver. Address: 513 Bernard Avenue, Kelowna, BC V1Y 6N9 Phone: 250-763-2977 Hours: By appointment - referral required Details: https://www.helpkelowna.com/resource/330 ### BC Schizophrenia Society Youth Programs, workshops, resources, educational materials, and more for children and youth aged 8-18 dealing with a family member with a mental illness. Programs include Kids in Control (KIC), Tweens in Control (TwIC), and Teens in Control (TIC). These programs aim to foster resilience through self-care and boundary-setting and to increase the knowledge and understanding of serious and persistent mental illness. Address: Provincial Office - contact for Kelowna area support Phone: 604-270-7841 Website: https://bcssyouth.org Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/440 ### Big Brothers Big Sisters of the Okanagan Offers a wide range of school based mentoring programs for children and youth ages 6-16 years. Free one-to-one mentoring programs for youth ages 6-18. Matches youth with adult mentors for friendship, support, and positive role modeling. Programs available in Kelowna and West Kelowna. Address: 102-151 Commercial Dr, Kelowna, BC V1X 7W2 Phone: 250-765-2661 Hours: By appointment only Details: https://www.helpkelowna.com/resource/294 ### Big Brothers Big Sisters Okanagan - Youth Mentorship Free one-to-one mentoring programs for youth ages 6-18. Matches youth with adult mentors for friendship, support, and positive role modeling. Programs available in Kelowna and West Kelowna. Address: #102-151 Commercial Drive, Kelowna, BC V1X 7W2 Phone: 250-765-2661 Hours: By appointment only Details: https://www.helpkelowna.com/resource/426 ### City of Kelowna - Youth Recreation Programs Low-cost and free recreation programs for youth. Includes sports, arts, fitness, and community activities. Financial assistance available through Leisure Access Program. Address: Various locations in Kelowna Phone: 250-469-8800 Website: https://www.kelowna.ca/recreation Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/292 ### Club 180 - Okanagan Boys and Girls Clubs Provides drop-in program for homeless and at risk of homelessness youth, aged 13-18 years. Provides a safe, supportive environment, basic needs, recreational activities and life-skills training. Youth in need can access showers, laundry services, food and drink, internet, and resource information. Referrals to other youth services are available through the staff. All services are free of charge. Address: 1633 Richter St, Kelowna, BC V1Y 9T7 Website: https://www.bgco.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/508 ### District of West Kelowna - Youth Programs Recreation programs and activities for youth in West Kelowna. Includes sports, arts, community events, and youth drop-in programs. Financial assistance available. Address: Various locations in West Kelowna Phone: 250-768-0222 Website: https://www.westkelownacity.ca Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/293 ### Etcetera - The Bridge Youth & Family Services Weekly, facilitated program where youth ages 11-18 who identify as 2SLGBTQIA+ and their allies can meet supportive peers in a safe environment. Offers social activities, empowering discussions and special events. Address: 630 Cadder Avenue, Kelowna, BC Phone: 250-763-0456 Hours: Thursdays: 4:30 PM - 5:30 PM (ages 11-14), 6:00 PM - 7:00 PM (ages 15-18) Details: https://www.helpkelowna.com/resource/444 ### Foundry Kelowna - Wellness on Wheels Mobile unit providing health and mental health care to youth aged 12-24 in West Kelowna, Westbank First Nation, and Lake Country. Drop-in available or call to schedule. West Kelowna schedule: Tuesdays 1:00 PM - 6:00 PM at Salvation Army (101-3531 Old Okanagan Hwy), Thursdays 1:00 PM - 6:00 PM at West Kelowna Lions Community Hall (2466 Main St), Fridays 9:00 AM - 4:00 PM at CYMH Services building (15-2484 Main St). Address: Mobile service - West Kelowna & Westbank First Nation Phone: 236-420-2803 Website: https://www.cmhakelowna.com/programs-supports/wellness-on-wheels Hours: Westbank First Nation: Wednesdays 1:00 PM - 6:00 PM at Youth Centre, 1880 Quail Lane; West Kelowna: Tuesdays 1:00 PM - 6:00 PM at Salvation Army (101-3531 Old Okanagan Hwy); Thursdays 1:00 PM - 6:00 PM at West Kelowna Lions Community Hall (2466 Main St, access off Brown Rd); Fridays 9:00 AM - 4:00 PM at CYMH Services (15-2484 Main St). Details: https://www.helpkelowna.com/resource/328 ### Girl's United - Elizabeth Fry Society Central Okanagan Offers a small-group prevention/education and self-esteem enhancement program designed to meet the developmental needs of girls ages 12 to 17. Through dynamic sessions and highly participatory activities, girls explore their own and societal attitudes and values as they build skills for personal wellness, safety, and positive relationships with peers and adults. Address: 104-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-763-4613 Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/600 ### Here2Talk Free, confidential counselling and community referral services in multiple languages, conveniently available 24/7 via app, phone and web for post-secondary students across Canada. Address: Phone/Online service - Canada-wide Phone: 1-877-857-3397 Website: https://here2talk.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/469 ### In-School 1:1 Mentoring Program - Big Brothers Big Sisters Okanagan Provides a role model and a friend to talk to and share the experiences of growing up with, within school grounds for one hour per week. Promotes importance of staying in school, healthy relationships with family and peers, encourages healthy decisions by instilling trust and self-confidence, and encourages leadership skills and independent thinking. For boys and girls ages 7-12. Address: 102-151 Commercial Dr, Kelowna, BC V1X 7W2 Phone: 250-765-2661 Hours: Call for hours Details: https://www.helpkelowna.com/resource/557 ### Legal Aid BC - Youth Services Free legal advice and representation for youth. Provides assistance with criminal matters, family law, child protection, and other legal issues. Services available for youth under 19. Address: Phone service and office locations - call for nearest office Phone: 1-866-577-2525 Website: https://legalaid.bc.ca/contact/call-us Hours: Mon, Tue, Thu, Fri 9:00 AM - 3:30 PM; Wed 9:00 AM - 2:30 PM Details: https://www.helpkelowna.com/resource/288 ### PFLAG Kelowna - LGBTQ+ Youth & Family Support Free support groups for LGBTQ+ youth and their families. Provides peer support, resources, and community connections. Meetings and support available for youth and parents. Address: Kelowna, BC - call for meeting locations Phone: 250-862-7336 Website: https://www.pflagcanada.ca Hours: Call for meeting schedules Details: https://www.helpkelowna.com/resource/290 ### Teen Mentoring - Big Brothers Big Sisters Okanagan Provides a teen-group volunteer, in-school mentoring program to children ages 7-12. Group volunteers are between ages of 15-18 years. Each teen group mentors at one elementary school for 1 hour/week for the duration of the school year. Address: 102-151 Commercial Dr, Kelowna, BC V1X 7W2 Phone: 250-765-2661 Hours: Call for hours Details: https://www.helpkelowna.com/resource/559 ### The Bridge Youth & Family Services Comprehensive youth services including addiction support, mental health counseling, housing support, and family services. Free services for youth ages 13-24 and their families in Kelowna and surrounding areas. Address: 2604 Enterprise Way #8, Kelowna, BC V1X 7Y5 Phone: 250-763-0456 Website: https://thebridgeservices.ca Hours: Monday-Friday 9:00 AM - 5:00 PM Details: https://www.helpkelowna.com/resource/281 ### The Bridge Youth & Family Services - Youth Housing Support Free housing support services for youth ages 13-24. Provides assistance finding housing, housing subsidies, life skills training, and support for youth experiencing or at risk of homelessness. Address: 2604 Enterprise Way #8, Kelowna, BC V1X 7Y5 Phone: 250-763-0456 Website: https://thebridgeservices.ca Hours: Monday-Friday 9:00 AM - 5:00 PM Details: https://www.helpkelowna.com/resource/286 ### Therapy 4 Kids Okanagan One-on-one and small group therapy sessions, including specialized assessments for ADHD, myofunctional therapy, and autism spectrum disorder. Services available in various settings, including in-home and virtual sessions. Provides therapy and support for children and youth with special needs. Address: Kelowna, BC - in-home and virtual services available Phone: 250-258-2721 Website: https://therapy4kidsokanagan.com Hours: By appointment Details: https://www.helpkelowna.com/resource/338 ### Westside Youth Centre (West Kelowna) Drop-in support, social connection, and youth programming free for teens (ages ~12–24). Address: 2370 Dobbin Rd, West Kelowna, BC Phone: 250-768-3575 Hours: Varies (check calendar) Details: https://www.helpkelowna.com/resource/388 ### Youth Against Violence Line - 24/7 Support & Information 24/7 confidential support and information for youth experiencing or witnessing violence. Provides crisis intervention, safety planning, and referrals. Address: Phone service - Province-wide Phone: 1-800-680-4264 Website: https://www.healthlinkbc.ca/find-care/find-health-services/program/youth-against-violence-line Hours: 24/7 Details: https://www.helpkelowna.com/resource/415 ### Youth Criminal Defense - Legal Aid Free legal representation for youth facing criminal charges. Provides defense services, legal advice, and court representation. Services available for youth under 18. Address: Phone service - call for appointment Phone: 1-866-577-2525 Website: https://legalaid.bc.ca/contact/call-us Hours: Mon, Tue, Thu, Fri 9:00 AM - 3:30 PM; Wed 9:00 AM - 2:30 PM Details: https://www.helpkelowna.com/resource/289 ### Youth in BC Distress Line - 24/7 emotional support 24/7 emotional support and crisis intervention for youth. Free, confidential, and anonymous support via phone or online chat. Address: Phone service - Province-wide Phone: 604-872-3311 Website: https://youthinbc.com Hours: 24/7 Details: https://www.helpkelowna.com/resource/404 ### Youth Transition to Adulthood Services (16–25) Supports youth aging out of care or transitioning from school to adult health and social systems. Reference ID: YOUTH-TRANS. Population: Youth & Young Adults. Cost: Free. Address: Kelowna (multiple agencies) Phone: 250-469-7070 Hours: Program schedules vary Details: https://www.helpkelowna.com/resource/768 ### Covenant House Vancouver Outreach Support services for homeless and at-risk youth. Outreach and referrals to housing. Address: Phone service available Phone: 1-800-999-9915 Website: https://www.covenanthousebc.org Details: https://www.helpkelowna.com/resource/37 ### Helpline for Children in BC Free, confidential helpline for children and youth who need help or want to report abuse or neglect. Available 24/7. Address: Phone service - Province-wide Phone: 310-1234 Hours: 24/7 Details: https://www.helpkelowna.com/resource/416 ### Interior Health Children's Assessment Network (IHCAN) Provides assessment and diagnostic services for children and youth with autism spectrum disorder, fetal alcohol spectrum disorder, and other complex developmental conditions. Multidisciplinary team includes pediatricians, psychologists, speech-language pathologists, occupational therapists, and social workers. Referral from a medical professional required. Address: Kelowna, BC - call for location Phone: 250-862-4000 Hours: By appointment - referral required Details: https://www.helpkelowna.com/resource/331 ### YouthinBC - Online Chat Support Free, confidential online chat support for youth. Professional counselors available to chat about mental health, relationships, school, and other concerns. Available evenings. Address: Online chat service Website: https://www.youthinbc.com Hours: Evenings (check website for current hours) Details: https://www.helpkelowna.com/resource/297 ### Youth Unlimited Okanagan Community programs, mentorship, and support for at-risk youth in Kelowna. Provides after-school programs, life skills training, mentorship relationships, and support for youth facing challenges. Call to learn about programs and locations. Address: Multiple locations in Kelowna - call for details Phone: 250-869-9237 Website: https://yfc.ca/okanagan/ Details: https://www.helpkelowna.com/resource/36 ## Holiday Support (5 resources) Christmas and holiday assistance programs URL: https://www.helpkelowna.com/category/holiday-support ### Kelowna SHARE Society - Adopt a Family Hamper Program Operates from October to December, aiming to assist families and individuals during the holiday season by alleviating financial stress. Provides holiday hampers with food, gifts, and essential items to families in need. Address: 581 Gaston Avenue, Kelowna, BC V1Y 7E6 Phone: 250-763-8117 Website: https://www.kelownasharesociety.ca Hours: October to December - call for registration Details: https://www.helpkelowna.com/resource/201 ### Salvation Army Gifts of Hope Free holiday toy program for families in need. Register by appointment. West Kelowna/Westbank: (250) 258-2990, Kelowna: (778) 484-9775. Address: Kelowna & West Kelowna, BC Phone: 778-484-9775 Website: https://okanagancentralsalvationarmy.ca/christmas/ Hours: Registration opens November 3rd annually Details: https://www.helpkelowna.com/resource/94 ### Toys for Joy - Salvation Army Free annual holiday event at Orchard Park Shopping Centre providing toys to families in need. Typically held December 11-13. Address: Orchard Park Shopping Centre, 2271 Harvey Ave, Kelowna, BC Phone: 250-860-2329 Website: https://okanagancentralsalvationarmy.ca/christmas-donations/ Hours: December - check local listings Details: https://www.helpkelowna.com/resource/97 ### Kelowna Klosets Clothing Drive Free Christmas clothing drive providing warm clothing to those in need. Donations accepted December 3rd-18th annually. Address: Seasonal event - call for current year location Phone: 250-300-4166 Website: https://kelownaklosets.com/ Hours: December 3-18 annually Details: https://www.helpkelowna.com/resource/96 ### Kelowna Santas Free Christmas gifts and assistance for families in need. Community collaboration providing toys and donations for children during the holiday season. Visit the website to register or find distribution locations. Seasonal program operating November to December. Address: Various locations in Kelowna - visit website for details Website: https://www.kelownasantas.com/ Hours: Seasonal - November to December Details: https://www.helpkelowna.com/resource/93 ## Recreation & Community Centres (17 resources) Recreation centres, pools, gyms, and community spaces URL: https://www.helpkelowna.com/category/community-centers ### Able Sail Program - Central Okanagan Sailing Association Offers integrated sailing programs for adults and youth with disabilities. Address: 4220 Hobson Rd, Kelowna, BC V1W 1Y3 Phone: 250-764-2203 Website: https://www.cosa.bc.ca Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/506 ### Access Passes - City of Kelowna Active Living & Culture Provides discount recreation passes for persons with a permanent cognitive or physical disability. Not designed for persons who are in a short term rehabilitation program. Provides three types of passes: Access Pass Combination, Access Pass - Program, Access Pass - Facility. Application requires letter from pension provider or referral letter from established agency supporting persons with permanent disability. Address: 1800 Parkinson Way, Kelowna, BC V1Y 4P9 Phone: 250-469-8849 Website: https://www.kelowna.ca/recreation Hours: Call for application process Details: https://www.helpkelowna.com/resource/501 ### Arion Therapeutic Farm Offers therapeutic riding, horsemanship course, student horse boarding, Club Arion, behaviour Intervention, school groups, after school program, farm discovery day camps, group outings, Silver Saddle Club. Ages 5 and up. Address: 2457 Saucier Rd, Kelowna, BC V1W 4B8 Phone: 778-477-1006 Website: https://www.ariontherapeutic.farm/ Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/502 ### Assisted Memberships and Passes - H2O Adventure & Fitness Centre - YMCA Okanagan Provides financial assistance to individuals, families or those living with a permanent mental or physical disability whose financial circumstances or disability limit their ability to participate. Support workers can attend the facility with those who require some assistance. Address: 4075 Gordon Dr, Kelowna, BC V1W 5J2 Phone: 250-764-4040 Website: https://www.h2okelowna.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/504 ### Assisted Memberships and Passes - Kelowna Family Y - YMCA Okanagan Offers financial assistance to individuals and families who would benefit from joining the Y, but are financially unable to pay the full fee. Also offers an Ability Pass for individuals living with a permanent mental or physical disability that meet the eligibility requirements. Address: 375 Hartman Rd, Kelowna, BC V1X 2M9 Phone: 250-491-9622 Website: https://www.ymcasibc.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/505 ### BC SPCA Kelowna - Adoption & Animal Services Animal shelter providing pet adoption, lost and found pet services, low-cost spay/neuter programs, and humane education. Can help with pet food assistance and emergency boarding for people in crisis. Animal Helpline: 1-855-622-7722. Address: 3785 Casorso Road, Kelowna, BC V1W 4M7 Phone: 250-861-7722 Website: https://spca.bc.ca/locations/kelowna/ Hours: Daily 10am-5pm (check website for holiday hours) Details: https://www.helpkelowna.com/resource/802 ### CRIS Adaptive Adventures (Community Recreational Initiatives Society) Adaptive outdoor recreation and wilderness programs for people of all abilities. Offers skiing, kayaking, cycling, hiking and other adaptive sports. Programs help improve mental well-being, build confidence, and connect people with nature. Serves individuals with physical disabilities, cognitive differences, and mental health challenges. Address: 835 Bay Ave, Kelowna, BC V1Y 7K2 Phone: 250-979-3941 Website: https://adaptiveadventures.ca Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/442 ### H2O Adventure + Fitness Centre Aquatic and fitness facility featuring pools, water slides, fitness center, and programs. Affordable drop-in rates and membership options. Programs include swimming lessons, aqua fitness, and recreational swimming. Address: 4075 Gordon Dr, Kelowna, BC V1W 5J2 Phone: 250-491-9622 Website: https://www.ymcasibc.ca/Locations/H2O Hours: Monday-Friday 5:30 AM - 9:00 PM, Saturday-Sunday 8:00 AM - 8:00 PM Details: https://www.helpkelowna.com/resource/211 ### Kelowna Art Gallery - Free Admission Thursdays Free admission every Thursday from 10:00 AM to 8:00 PM. No financial barriers to experiencing art and culture. Features rotating exhibitions, community programs, and cultural events. Accessible to all members of the community. Address: 1315 Water Street, Kelowna, BC V1Y 9R3 Phone: 250-762-2226 Website: https://kelownaartgallery.com Hours: Tuesday 10:00 AM - 5:00 PM; Wednesday 10:00 AM - 5:00 PM; Thursday 10:00 AM - 8:00 PM; Friday 10:00 AM - 5:00 PM; Saturday 10:00 AM - 5:00 PM; Sunday 10:00 AM - 5:00 PM; Monday Closed Details: https://www.helpkelowna.com/resource/235 ### Parkinson Recreation Centre Major recreation facility offering fitness center, swimming pool, ice rink, gymnasium, and various programs for all ages. Affordable drop-in rates and membership options. Programs include fitness classes, swimming lessons, sports leagues, and community events. Address: 1800 Parkinson Way, Kelowna, BC V1Y 4P9 Phone: 250-469-8800 Website: https://www.kelowna.ca/parks-recreation/recreation-facilities/parkinson-recreation-centre-0 Hours: Monday-Friday 6:00 AM - 10:00 PM, Saturday-Sunday 8:00 AM - 5:00 PM Details: https://www.helpkelowna.com/resource/210 ### Rotary Centre for the Arts Visual and performing arts center offering art classes, workshops, performances, and gallery space. Affordable programs for all ages. Hosts community events, concerts, and cultural programs. Address: 421 Cawston Avenue, Kelowna, BC V1Y 6Z1 Phone: 250-717-5304 Website: https://www.rotarycentreforthearts.com Hours: Monday-Friday 9:00 AM - 9:00 PM, Saturday-Sunday 10:00 AM - 9:00 PM Details: https://www.helpkelowna.com/resource/212 ### Special Olympics BC - Kelowna Branch Provides individuals ages 8 and up with an intellectual disability the opportunity to enhance their life and celebrate personal achievement through positive sport experiences. Address: 20-1886 Parkview Cres, Kelowna, BC V1X 7G6 Phone: 250-991-9759 Website: https://www.specialolympics.ca/british-columbia/communities/kelowna Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/509 ### Kandu Peer-led, non-profit that serves vulnerable people in West Kelowna. Provides support, resources, and community connections. Address: 2438 Main St, West Kelowna, BC Phone: 778-594-1716 Hours: Call for hours Details: https://www.helpkelowna.com/resource/634 ### PEOPLE Peer Support Workers and Navigators Peer support workers and navigators available at various locations: ORL Downtown (Mon. to Wed. 8:30a.m. - 3:30p.m.), ORL Rutland (Thurs. to Fri. 10a.m. - 4p.m.), Parkinson Recreation Centre (Monday to Thursday, 10 a.m. - 3 p.m.), KFS Indigenous Harm Reduction Team (Monday to Friday, 8:30 a.m. - 2:30 p.m.), Overnight Sheltering Site and around downtown (Monday to Thursday, 9 a.m. - 2 p.m.). Address: Various locations in Kelowna Website: https://www.interiorhealth.ca Hours: See description for hours by location Details: https://www.helpkelowna.com/resource/651 ### PEOPLE'S Connect - Queensway Bus Loop Community link and information to support services available from 8:00 AM - 8:00 PM daily. Provides information, referrals, and connection to community resources. Address: Queensway Bus Loop, Kelowna, BC Website: https://peoplepeers.ca/projects/ Hours: Daily, 8:00 AM - 8:00 PM Details: https://www.helpkelowna.com/resource/314 ### Rutland Centennial Hall Community hall available for rentals and community events. Hosts various community programs, meetings, and events. Affordable rental rates for community groups and individuals. Address: 215 Shepherd Rd, Kelowna, BC V1X 3B2 Phone: 250-765-6516 Website: http://www.rutlandcentennialhall.com/ Details: https://www.helpkelowna.com/resource/214 ### Westbank Lions Community Centre Community hall and event rental facility operated by the City of West Kelowna. Address: 2466 Main St, West Kelowna, BC V4T 1Z1 Phone: 778-797-2240 Website: https://www.westkelownacity.ca/en/parks-recreation-and-culture/westbank-lions-community-centre.aspx Details: https://www.helpkelowna.com/resource/213 ## Emergency Services (5 resources) Police, fire, and non-emergency contacts URL: https://www.helpkelowna.com/category/emergency-services ### Canadian Red Cross - Kelowna Emergency disaster response, community health programs, and humanitarian services. Provides emergency shelter, food, clothing, and personal services during disasters. Also offers first aid training, home support, and community wellness programs. Address: 124 Adams Road, Kelowna, BC V1X 7R2 Phone: 250-491-8443 Website: https://www.redcross.ca/in-your-community/british-columbia/find-a-branch/kelowna-office/ Hours: Monday to Friday 9am-1pm Details: https://www.helpkelowna.com/resource/800 ### Kelowna Fire Department - Administration Fire Department general inquiries (non-emergency). Address: 2255 Enterprise Way, Kelowna, BC V1Y 8B8 Phone: 250-469-8801 Website: https://www.kelowna.ca/city-services/emergency-services/fire-department Hours: Call for hours Details: https://www.helpkelowna.com/resource/687 ### Kelowna General Hospital - Emergency Department 24-hour emergency and trauma centre serving the Central Okanagan region. Provides emergency medical care, trauma services, and urgent treatment. After 8pm use the main Centennial Building entrance. Address: 2268 Pandosy Street, Kelowna, BC V1Y 1T2 Phone: 250-862-4000 Website: https://www.interiorhealth.ca/locations/kelowna-general-hospital Hours: 24/7 Details: https://www.helpkelowna.com/resource/842 ### West Kelowna Fire Rescue - Administration Fire Rescue general inquiries, permits, inspections (non-emergency). Address: 2406 Drought Road, West Kelowna, BC V4T 1P6 Phone: 778-797-3200 Website: https://www.westkelownacity.ca/en/our-community/fire-and-rescue.aspx Hours: Call for hours Details: https://www.helpkelowna.com/resource/688 ### BC Hydro - Power Emergency Line 24-hour emergency line for downed power lines, electrical emergencies, and power outages. Report hazardous electrical situations immediately. Stay at least 10 metres away from fallen power lines. Address: Phone service - available across BC Phone: 1-800-224-9376 Website: https://www.bchydro.com/safety-outages.html Hours: 24/7 Details: https://www.helpkelowna.com/resource/844 ## Crime Reporting (4 resources) Non-emergency police reporting, cybercrime, and anonymous tips URL: https://www.helpkelowna.com/category/crime-reporting ### RCMP Non-Emergency - West Kelowna Report non-urgent crimes or contact local RCMP detachment. Not for emergencies. Call 911 if a crime is in progress. Address: 2390 Dobbin Rd, West Kelowna, BC V4T 2H9 Phone: 250-768-2880 Website: https://www.westkelownacity.ca/en/our-community/police-rcmp.aspx Hours: Mon-Fri 8:00 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/691 ### RCMP Rutland Community Policing Office Non-emergency community policing office. Address: 115 McIntosh Rd, Kelowna, BC V1X 2C5 Phone: 250-765-6355 Website: https://www.kelowna.ca/city-services/safety-emergency-services/crime-prevention-rcmp/local-rcmp-contact-information Hours: Mon-Fri 9:00 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/683 ### BC SPCA - Report Animal Cruelty Report animal abuse, neglect, or cruelty. BC SPCA special constables investigate complaints and can lay charges under the Prevention of Cruelty to Animals Act. Address: BC-wide service Phone: 1-855-622-7722 Website: https://spca.bc.ca/report-cruelty/ Hours: Monday to Friday 9am-5pm, emergency line 24/7 Details: https://www.helpkelowna.com/resource/785 ### RCMP Non-Emergency - Kelowna Report non-urgent crimes, suspicious activity, or request general police assistance. Not for emergencies. Call 911 for immediate danger. Address: 1190 Richter Street, Kelowna, BC V1Y 2K7 Phone: 250-762-3300 Hours: Mon-Fri 8:00 AM - 5:30 PM Details: https://www.helpkelowna.com/resource/690 ## Sexual Health (3 resources) Sexual and reproductive health services URL: https://www.helpkelowna.com/category/sexual-health ### Outreach Urban Health Centre - Sexual Health Services Interior Health outreach clinic providing STI testing, harm reduction supplies, and primary health care for underserved populations. Walk-in sexual health services available including testing and treatment. Address: 1649 Pandosy Street, Kelowna, BC V1Y 1P6 Phone: 250-868-2230 Website: https://www.interiorhealth.ca/locations/outreach-urban-health-centre Hours: Mon-Fri 8am-4pm Details: https://www.helpkelowna.com/resource/837 ### Sex Sense - Options for Sexual Health Free, confidential, anonymous phone line for sexual health questions. Staffed by registered nurses, sexual health educators, and trained volunteers. Covers contraception, STIs, pregnancy options, and referrals to local clinics. Address: Phone service - available across BC Phone: 1-800-739-7367 Website: https://www.optionsforsexualhealth.org/sex-sense/ Hours: Mon-Fri 9am-9pm Details: https://www.helpkelowna.com/resource/836 ### SmartSexResource - Get Tested Online Online resource from the BC Centre for Disease Control providing information on where and how to get tested for STIs in BC. Includes clinic finder, self-testing information, and sexual health education. Address: Online service Website: https://smartsexresource.com/ Details: https://www.helpkelowna.com/resource/838 ## Mental Health (38 resources) Counselling, therapy, and mental wellness support URL: https://www.helpkelowna.com/category/mental-health ### BC Schizophrenia Society - Kelowna Provides advocacy, support, and education to persons living with mental illness, and to their families and friends. Offers peer support, education programs, and resources for mental health recovery. Address: 203-347 Leon Avenue, Kelowna, BC V1Y 8C7 Phone: 250-868-3119 Website: https://www.bcss.org/contact-us/ Hours: Call for hours and support group schedules Details: https://www.helpkelowna.com/resource/163 ### BCSS Kelowna - Mental Health Support Free mental health support for individuals and families affected by schizophrenia and other mental health conditions. Address: 203-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-868-3119 Website: https://www.bcss.org/venue/bcss-kelowna/ Hours: Monday-Friday 9:00 AM - 5:00 PM Details: https://www.helpkelowna.com/resource/102 ### B.R.I.D.G.E.S. Education Course - Mental Health Individual & Family Support (BCSS Kelowna) Peer-taught, 10-week recovery course for those living with a mental illness for ages 18 and up. Please call to register. Address: 203-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-868-3119 Website: https://www.bcsskelowna.org Hours: Call for course schedule Details: https://www.helpkelowna.com/resource/573 ### Canadian Mental Health Association - Kelowna Mental health support, counseling, and wellness programs. Sliding scale fees available. Address: 504 Sutherland Avenue, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/mental-health/contact Hours: Mon-Fri 9:00 AM - 4:00 PM; Sat-Sun Closed Details: https://www.helpkelowna.com/resource/19 ### Children of Change - Kelowna Family Centre Provides a counselling group to assist children age 6 and up whose parents have separated or are in the process of separating. Address: 204-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-860-3181 Website: https://www.kfscs.com Hours: Call for group schedule Details: https://www.helpkelowna.com/resource/563 ### CMHA Kelowna - Community Roots Navigation Services Outreach and case management for individuals experiencing or at risk of homelessness, focusing on mental health support. Collaborative initiative providing comprehensive support, navigation services, and connections to resources. Helps individuals access housing, health services, and community supports. Address: 504 Sutherland Avenue, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/programs-supports/community-roots Hours: Monday-Friday 8:30 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/230 ### CMHA Kelowna - REnEW Program Recovery and wellness program providing support for individuals on their mental health recovery journey. Offers peer support, wellness activities, skill-building, and community connections. Helps individuals build resilience and maintain wellness. Address: 504 Sutherland Avenue, Kelowna, BC V1Y 5X1 Phone: 250-801-5654 Website: https://www.cmhakelowna.com/programs-supports/renew-program Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/233 ### Connect Counselling - Adult Mental Health Services Adult mental health services for individuals and couples experiencing relationship difficulties, difficulty balancing the demands of family life, struggles dealing with life transitions, anxiety, and depression. Also offers group programs for adults. Individual counselling available at no cost with a referral from Adult Mental Health team (call 310-6478). Fee for Service program available for couples and group counselling without referral. Address: 1890 Cooper Rd, Unit 4, Kelowna, BC V1Y 8B7 Phone: 250-860-3181 Website: https://www.connectcounsellingsociety.ca Hours: Monday-Friday 8:30 AM - 4:30 PM (closed 12:00 PM - 1:00 PM). After hours appointments available. Details: https://www.helpkelowna.com/resource/467 ### Developmental Disabilities Mental Health Services - Interior Health Mental health services for people who have both an intellectual developmental disorder and a mental health disorder. Address: 505 Doyle Avenue, Kelowna, BC Phone: 250-469-7070 Website: https://www.interiorhealth.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/465 ### Divergent Psychotherapy Specialized autism and ADHD counselling for neurodivergent individuals in Kelowna. Offers neurodiversity-affirming, trauma-informed, and anti-oppressive care. Provides both in-person and virtual appointments for anyone in BC. Services include individual therapy, support for masking, sensory overwhelm, burnout, and identity exploration. Specializes in helping neurodivergent folx work with their extraordinary brains by creating space to understand their unique strengths and challenges. Address: 1100-1631 Dickson Avenue (11th floor, Landmark 6), Kelowna, BC V1Y 0B5 Phone: 778-363-3374 Website: https://divergentpsychotherapy.ca Hours: By appointment (caseload currently full - register interest via website) Details: https://www.helpkelowna.com/resource/434 ### Early Psychosis Intervention (EPI) - Interior Health Specialized mental health assessment and treatment service for those who have recently developed psychosis. For EPI under 19, contact MCFD CYMH. Address: 505 Doyle Avenue, Kelowna, BC Phone: 250-469-7070 Website: https://www.interiorhealth.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/466 ### Interior Health - Kelowna Mental Health & Substance Use Provides outpatient assessment, treatment, counselling, rehabilitation, hospital liaison and outreach services (crisis intervention), advocacy and education, support groups for adults with mental health issues and their families. Youth substance use services are also provided at this location. Address: 505 Doyle Avenue, Kelowna, BC V1Y 0C5 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/locations/kelowna-mental-health-substance-use Hours: Monday - Friday: 8:00 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/164 ### Mamas for Mamas - Mental Health Counselling In-house mental health counselling and groups for mamas and families. Referrals provided internally for those with greater needs. Part of the comprehensive support services offered to at-risk families. Address: Unit 120, 1735 Dolphin Avenue, Kelowna, BC V1Y 8A6 Phone: 877-535-2432 Website: https://www.mamasformamas.org Hours: Call for appointment Details: https://www.helpkelowna.com/resource/267 ### Mental Health First Aid - CMHA Kelowna Trains on how to identify and provide the initial help that is so important to people who are showing signs of a mental health problem or experiencing a mental health crisis. Two day workshop covers explanations of mental health, mental illness and mental health problems, signs and symptoms of common mental health problems and crisis situations, information about effective interventions and treatments, and ways to access professional help. For ages 19 and up. Address: 504 Sutherland Ave, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/ Hours: Call for workshop schedule Details: https://www.helpkelowna.com/resource/574 ### Nexus Wellness Project - CMHA Kelowna Provides a safe and supportive environment where young people can learn about and gain valuable life skills in a group setting through purpose-driven programming. Participants receive support in developing the skills necessary to address mental health concerns. Creates opportunities for peer support and socialization. Arts and recreation, life skills programming, peer support, community resource information, and cultural activities. For ages 16-24. Referrals are through community professionals working with (or who have worked with) the young person being referred. Participation in an intake and orientation session is required. Address: 504 Sutherland Ave, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/555 ### Peer Support Services - CMHA Kelowna Peer Support Services are for people for ages 19 and up coping with isolating effects and stigma of mental health issues who wish to connect with others with lived experience in a wellness-based environment. Programs include Peer Support Group, One-to-one Peer Support, Hospital Support. Referral from a mental health professional, local agency or family doctor is required to access the Peer Support Groups. Have the form completed by the professional most familiar with your mental health history and return it to our office. Address: 504 Sutherland Ave, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/578 ### Reach Out Youth Counselling - Okanagan Boys and Girls Clubs Free counselling services for youth, ages 12-24, and their families. Appointment required. Address: 2466 Main St, West Kelowna, BC V4T 1Z1 Phone: 250-768-9139 Website: https://www.bgco.ca/ Hours: Call for appointment Details: https://www.helpkelowna.com/resource/567 ### Strengthening Families Together Course - Mental Health Individual & Family Support (BCSS Kelowna) Supports and educates family members and friends of individuals with mental illness. 10-week education course teaches coping skills, listening techniques, problem solving and boundary setting. Runs in the spring and fall. Please call to register. Address: 203-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-868-3119 Website: https://www.bcsskelowna.org Hours: Call for course schedule Details: https://www.helpkelowna.com/resource/580 ### Supper Club - CMHA Kelowna Offers a 12-week program where young people learn valuable life skills. 16-24 year olds who have been identified as needing extra assistance in their transition from youth to adulthood and are referred to the program. Space in each session is limited to 15 participants. There are 4 Supper Club intakes per year. Referrals must come from a community professional who is working with or who has worked with the youth. Participation in an intake and orientation session is required. Address: 504 Sutherland Ave, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/556 ### Westbank First Nation - Addictions and Counselling Services Provides NNADP Counselling Services, including Wellbriety, Men's Circle of Courage, Individual Counselling Services. Provides youth Counselling Services, including Youth Leadership Group and Individual Services. Also provides Family and Individual Counselling. Address: 1900 Quail Lane, Westbank, BC V4T 2H3 Phone: 250-768-0227 Website: https://www.wfn.ca Hours: Call for appointment Details: https://www.helpkelowna.com/resource/572 ### Your Recovery Journey Program - Mental Health Individual & Family Support (BCSS Kelowna) Provides the 'Your Recovery Journey' mental health literacy course. Explores aspects of recovery, the role of personal goals, knowledge and wellness toolbox. Encourages active participation in managing illness, wellness and recovery. Course is for peers and facilitated by peers. For ages 18 and up. Address: 203-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-868-3119 Website: https://www.bcsskelowna.org Hours: Call for course schedule Details: https://www.helpkelowna.com/resource/582 ### Youth Transitions Navigator - CMHA Kelowna Provides assistance to young people ages 16-24 to navigate systems of care, including services such as mental health, addictions counselling, health care. Offers life skill development, assists with educational and vocational supports and services, helps young people get involved in leisure, recreational, spiritual, and cultural activities. Assists young people to recognize and enhance their skills by connecting them with community volunteer activities. Assists with connection to primary health care providers and supports. Referral requirements: young person is vulnerable in their transition to adulthood, is ready and willing to engage with and participate in the services offered through Connected by 25. Referral agent is able to remain involved with young person until they are actively engaged in Connected by 25 services. Address: 504 Sutherland Ave, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/618 ### Bounce Back BC Free skill-building program for adults and youth 15+ experiencing low mood, depression, anxiety, stress, or worry. Includes workbooks and telephone coaching from trained coaches. Offered through CMHA BC. Referral from a healthcare provider required. Address: BC-wide service Phone: 1-866-639-0522 Website: https://bouncebackbc.ca Hours: Monday to Friday 9am-5pm Details: https://www.helpkelowna.com/resource/796 ### Care to Speak - Mental Health Support for Healthcare Providers Free, confidential mental health support specifically for healthcare providers. Available 24/7 for healthcare workers experiencing stress, burnout, or mental health challenges. Address: Phone service - Province-wide Phone: 1-866-802-7337 Website: https://caretospeak.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/418 ### Child & Youth Sexual Abuse Intervention Program - Elizabeth Fry Society Central Okanagan Provides assessment and therapy to children and youth who have disclosed sexual abuse, assault or exploitation. Restores security, safety and dignity to children, youth, and non-offending caregivers. Address: 104-347 Leon Ave, Kelowna, BC V1Y 8C7 Phone: 250-763-4613 Hours: Call for appointment Details: https://www.helpkelowna.com/resource/592 ### CMHA Kelowna - Virtual Counselling Services Virtual counselling services for adults ages 25+, weekdays (excluding holidays), free of charge to individuals who are struggling. Team-based service accessed from home via video chat or phone. Uses Solution-Focused Brief Therapy (SFBT) model to help identify strengths, resources, and goals. Each session is complete therapy that may include short-term follow-up support. Team-based means a counselling team, not a single counsellor, will follow clients. Video sessions preferred but phone sessions available. Book appointments by calling or emailing. First session includes pre-screening by an experienced counsellor. Address: Virtual service - online Phone: 250-861-3644 Website: https://www.cmhakelowna.com/programs-supports/virtual-counselling-services Hours: Weekdays (excluding holidays) Details: https://www.helpkelowna.com/resource/121 ### Moving Forward Family Services - Free Counselling Non-profit charity offering free short-term and affordable long-term counselling options to folks across British Columbia, and to anyone in Canada unable to access local support. Services delivered by supervised students and registered therapists. Available online, by phone, and in-person in Lower Mainland (minimal fees). Services in 20+ languages. Last year provided over 22,000 counselling sessions, with 15,000 offered at no cost. Address: Online/Phone service (BC-wide); in-person: 101-12827 76th Ave, Surrey, BC V3W 2V3 Phone: 877-485-5025 Website: https://movingforward.help Hours: Call for appointment - shorter wait times than public services Details: https://www.helpkelowna.com/resource/240 ### Post-Abortion Recovery Program - Rachel's Vineyard - Kelowna Retreat Offers sensory-based treatment model in a supportive, confidential and non-judgmental environment where women and men can express, release and reconcile painful post-abortive emotions to begin the process of restoration, renewal and healing. Offers group weekend retreats and one-on-one counselling. Address: PO Box 20187 RPO Towne Centre, Kelowna, BC V1Y 9H2 Phone: 250-762-2273 Website: https://www.rachelsvineyardkelowna.com/ Hours: Call/text or email for retreat schedule Details: https://www.helpkelowna.com/resource/539 ### Touchstone Counselling - Evangel Church Safe and confidential counselling for anyone seeking emotional support for any problem. Up to six, one-hour sessions to begin with. Address: 3261 Gordon Dr, Kelowna, BC V1W 3N4 Website: https://www.evangelbc.org Hours: Call for appointment Details: https://www.helpkelowna.com/resource/571 ### Trauma Therapy - Metis Community Services Society of BC Provides professional support services for teens and adults that are culturally appropriate for those who suffer mental health issues, personal trauma and family loss. Address: 201-2949 Pandosy St, Kelowna, BC V1Y 1W1 Website: https://mcsbc.org/ Hours: Call for appointment Details: https://www.helpkelowna.com/resource/611 ### BC Bereavement Helpline Free, confidential grief support by phone and email for anyone in BC experiencing loss. Staffed by trained volunteers Monday–Friday 9am–5pm. Can connect callers with local grief support groups and counselling resources, including in the Kelowna area. The only free grief-specific helpline in Canada. Address: Phone and email service — BC-wide Phone: 1-877-779-2223 Website: https://bcbh.ca Details: https://www.helpkelowna.com/resource/865 ### HelpStartsHere (BC Government) Searchable directory for free and low-cost health and mental health services across BC. Address: Online service - BC-wide Website: https://helpstartshere.gov.bc.ca Hours: 24/7 online Details: https://www.helpkelowna.com/resource/392 ### Kelowna Assistance for Postpartum Depression Group meetings provide ongoing support for women suffering from mood changes and the anxiety and/or depression which can arise after their baby is born. Address: Phone service - Kelowna Phone: 250-860-5096 Hours: Call for meeting schedule Details: https://www.helpkelowna.com/resource/479 ### Mindshift - Anxiety Canada Free app that employs Cognitive Behavioral Therapy (CBT) techniques to help you learn to relax and be mindful. Features include healthy habits, coping cards, thought journal, belief experiments, chill zone (guided meditation), facing fears, CBT-based tools, quick relief tools, community forum, goal setting, mood check-ins, and expanding your comfort zone. Great tool to tackle worry, panic, perfectionism, social anxiety, and phobias. Address: Online resource - download app Phone: 604-620-0744 Hours: 24/7 via app Details: https://www.helpkelowna.com/resource/447 ### Okanagan Suicide Awareness Society Educates the public by providing a resource library, courses, seminars and workshops about suicide awareness and survivor support. Establishes and supports community programs for those who have lost loved ones to suicide. Cooperates with other organizations having the same or similar objectives. Operates a private, online support group. Address: Kelowna Hours: Call for program schedules Details: https://www.helpkelowna.com/resource/481 ### BC Partners for Mental Health and Addictions Information Visit heretohelp.bc.ca for the Mental Disorder Toolkit, fact sheets and personal stories about mental disorders. The Toolkit includes information, templates for creating your action plan and tips for avoiding crisis and emergencies. Address: Online resource Website: https://www.heretohelp.bc.ca Details: https://www.helpkelowna.com/resource/125 ### Canada.ca Mental Health Resources (formerly Wellness Together Canada) Wellness Together Canada ended April 3, 2024. Federal mental health resources are now available at Canada.ca/mental-health. Address: Phone service - available anywhere Website: https://www.canada.ca/en/public-health/services/mental-health-services/mental-health-get-help.html Details: https://www.helpkelowna.com/resource/123 ### The Compassionate Friends of Kelowna – Bereaved Parent Support Group Free peer support group for parents, grandparents, and siblings who have experienced the death of a child at any age and from any cause. Meets monthly at First United Church. No registration required. Part of The Compassionate Friends of Canada, a national network of bereaved family support. Address: First United Church, 721 Bernard Ave, Kelowna, BC Website: https://tcfcanada.net Details: https://www.helpkelowna.com/resource/864 ## End of Life / Palliative Care (8 resources) Support for individuals, families, and caregivers facing serious illness, loss, or end-of-life decisions. URL: https://www.helpkelowna.com/category/end-of-life ### Central Okanagan Hospice Association - Support Services Wide variety of services and programs for hospice & palliative support, as well as grief support in Central Okanagan. Services include: Community Hospice Visiting Program (compassionate volunteers provide emotional, social, spiritual, practical and respite support), Wellness programs (Yoga, Reiki, Meditation - pre-registration required), Vigil Service (volunteers provide support in final days and hours), Adult Grief & Bereavement Program (one-to-one counselling, anticipatory grief support, bereavement support, volunteer support, grief groups, walking groups), Children and Youth Grief and Bereavement (ages 5-19: one-to-one counselling, anticipatory grief support, expressive art therapy, grief groups, outreach capacity support, Horse Whisperer Grief Camp, expressive arts activity nights), Advance Care Planning (writing down wishes, talking with healthcare providers), and Library & Resources (lending library with books, DVDs, CDs on mindfulness, spirituality, caregiving, grief, healing, children's resources). Address: 200-1890 Cooper Road, Kelowna, BC V1Y 8B7 Phone: 250-763-5511 Website: https://hospicecoha.org/programs-services/ Hours: Mon-Thu 8:00 AM - 4:00 PM; Fri 8:00 AM - 1:00 PM Details: https://www.helpkelowna.com/resource/154 ### Central Okanagan Hospice House Residential hospice facility providing compassionate palliative care for individuals with serious illnesses in a home-like setting. Staffed by trained professionals, the facility offers 24/7 hospice care, symptom management, emotional support, private rooms, gardens, and gathering spaces. Part of Interior Health's Central Okanagan Hospice Palliative Care Program. Admission is typically by referral through the Hospice Palliative Care team. Address: 2035 Ethel Street, Kelowna, BC V1Y 2Z6 Phone: 250-862-4126 Website: https://hospicehousekelowna.com/ Hours: By referral - call to confirm Details: https://www.helpkelowna.com/resource/812 ### Interior Health - MAiD Coordination Centre Coordination centre for Medical Assistance in Dying (MAiD) across the Interior Health region. Provides information about eligibility, the process, and connects patients with MAiD assessors and providers. Address: 505 Doyle Avenue, Kelowna, BC V1Y 0C5 Phone: 250-469-7073 Website: https://www.interiorhealth.ca/health-and-wellness/palliative-and-end-of-life-care/medical-assistance-in-dying Hours: Mon-Fri 8am-4pm Details: https://www.helpkelowna.com/resource/845 ### Advance Care Planning (BC) Advance care planning is a process of thinking about and documenting your future health care wishes in case you cannot communicate them later. Includes conversations with loved ones and health care providers, and may involve legal documents like a Representation Agreement or Advance Directive. Resources include printable guides such as "My Voice" (available in multiple languages). Local support also available through Central Okanagan Hospice Association. Address: Province-wide service Phone: 811 Website: https://www2.gov.bc.ca/gov/content/family-social-supports/seniors/health-safety/advance-care-planning Hours: 8-1-1 available 24/7 Details: https://www.helpkelowna.com/resource/815 ### Grief and Bereavement BC Helpline Free telephone support for anyone experiencing grief and loss. Provides compassionate listening, information, and referrals to grief support services. Address: Phone service - Province-wide Phone: 604-738-9950 Website: https://www.bcbereavementhelpline.com Hours: Monday-Friday 9:00 AM - 5:00 PM (call to confirm) Details: https://www.helpkelowna.com/resource/401 ### Nidus Personal Planning Resource Centre Provincial charity helping BC residents create representation agreements and advance directives for end-of-life planning. Provides free forms, guides, and a secure registry for personal planning documents. Essential resource for advance care planning. Address: Phone / Online service Phone: 1-877-267-5552 Website: https://nidus.ca/ Hours: Mon-Fri 9am-4pm Details: https://www.helpkelowna.com/resource/846 ### Interior Health - Hospice Palliative Care Program Interior Health coordinates hospice palliative care across the Interior BC region, including home-based care, hospice sites, symptom management, and caregiver support. Admission to hospice care is typically through referral from a physician or primary care team. Contact your local Interior Health community care office or call HealthLink BC at 8-1-1 to learn how to access services. Address: Province-wide service Phone: 811 Website: https://www.interiorhealth.ca/health-and-wellness/palliative-and-end-of-life-care Details: https://www.helpkelowna.com/resource/816 ### BC Centre for Palliative Care - Advance Care Planning Provincial resource for advance care planning with a simple three-step approach: Think, Talk, Plan. Offers videos, downloadable guides, and facilitator training. Resources available in English, Hindi, Punjabi, Simplified Chinese, and Traditional Chinese. Address: Online service Website: https://www.bc-cpc.ca/acp/ Details: https://www.helpkelowna.com/resource/847 ## Housing & Shelters (39 resources) If you need a place to stay tonight, start with Emergency Shelters. For longer-term options, scroll for housing help. URL: https://www.helpkelowna.com/category/shelters ### Alexandra Gardner Women & Children Safe Centre (AG House) Emergency shelter for women, youth, and women with children experiencing homelessness or fleeing violence. Operated by NOW Canada. 24/7 low-barrier shelter (20 beds) plus 24 transitional studio homes. Full commercial kitchen, dining, laundry, and on-site support staff. Address confidential for safety — call the crisis line for access. Address: Address confidential — call to access services Phone: 250-763-2262 Website: https://www.nowcanada.ca/emergency-shelter Hours: 24/7 Details: https://www.helpkelowna.com/resource/309 ### Bartley Court Shelter - West Kelowna Temporary shelter providing 42 beds for individuals experiencing homelessness. Operated by Turning Points Collaborative Society. Services include kitchen facilities, hygiene amenities, common areas, and individual rooms. For individuals aged 19 or older. Address: 2500 Bartley Court, West Kelowna, BC V1Z 2M7 Phone: 778-583-4881 Website: https://turningpoints.ngo/continuum-of-care/shelter Hours: 24/7 Details: https://www.helpkelowna.com/resource/20 ### Bay Ave Community Shelter - Kelowna Gospel Mission Co-ed facility offering space for meals, washrooms, and case management services. Address: 858 Ellis Street, Kelowna, BC Phone: 236-420-0899 Website: https://kelownagospelmission.ca/services/ Hours: November to April: Open overnight with services during the day Details: https://www.helpkelowna.com/resource/71 ### Central Okanagan Rent Bank - John Howard Society Range of housing services to prevent and reduce homelessness. Provides rent bank services to help prevent eviction. Address: 1440 St. Paul St., Kelowna, BC Phone: 250-763-1331 Website: https://www.jhsok.ca Hours: Call for hours Details: https://www.helpkelowna.com/resource/629 ### CMHA Kelowna - Housing Services Housing support services including rent supplements, utility relief, and housing navigation. Provides assistance with finding and maintaining housing, financial support for housing costs, and connections to housing resources. Services include rent bank referrals and housing advocacy. Address: 504 Sutherland Avenue, Kelowna, BC V1Y 5X1 Phone: 250-861-3644 Website: https://www.cmhakelowna.com/programs-supports/housing Hours: Monday-Friday 9:00 AM - 4:00 PM Details: https://www.helpkelowna.com/resource/231 ### Cornerstone Shelter Low-barrier emergency shelter providing beds, meals, and support services 24/7. Address: 425 Leon Avenue, Kelowna, BC Phone: 250-317-6678 Website: https://johnhowardbc.ca/okanagan-kootenay/services/cornerstone/ Hours: 24/7 Details: https://www.helpkelowna.com/resource/10 ### Ethel Street - NOW Canada Provides affordable and supportive housing for women, with and without children, who have a proven financial need. Address: 1720 Ethel St, Kelowna, BC V1Y 2Y7 Phone: 250-763-3876 Website: https://www.nowcanada.ca Hours: Call for availability Details: https://www.helpkelowna.com/resource/515 ### Family Den - Ki-Low-Na Friendship Society Provides short term, transitional housing assistance for Aboriginal families in crisis who are currently involved or at risk of being involved with Ministry of Children and Family Development. One-to-one support from Home Support Workers in a culturally supportive environment. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/ Hours: Call for availability Details: https://www.helpkelowna.com/resource/516 ### Kelowna's Gospel Mission (KGM) Shelter Shelter for 19+, men only, no pets. Provides emergency shelter services including The Leon Shelter (men's shelter). Also serves free meals daily. Address: 251 Leon Avenue, Kelowna, BC V1Y 9T9 Phone: 250-763-3737 Website: https://kelownagospelmission.ca/services/ Hours: 24/7 for shelter services. Meals: Daily 7:00 AM, 12:00 PM, 5:00 PM Details: https://www.helpkelowna.com/resource/12 ### Mamas for Mamas - Housing Support Provides support for mamas and families facing homelessness. Part of the At-Risk Comprehensive Program. Helps identify barriers and provides resources and immediate supports to access safe housing and basic needs for a healthy and safe living environment. Address: Unit 120, 1735 Dolphin Avenue, Kelowna, BC V1Y 8A6 Phone: 877-535-2432 Website: https://www.mamasformamas.org Hours: Call for support Details: https://www.helpkelowna.com/resource/268 ### Medical Priority Housing Navigation – Kelowna Health-based housing referrals and support for individuals with medical vulnerability or disability. Reference ID: ASK-HOUS-HEALTH. Population: Adults with Health Needs. Cost: Free. Address: Kelowna (community-based) Phone: 250-763-4566 Website: https://askwellness.ca/ Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/761 ### Metro Central - Shelter Hub Shelter Hub providing support services. Contact for shelter information and resources. Address: 1262 St. Paul Street, Kelowna, BC V1Y 2C9 Phone: 250-826-5544 Website: https://metrocommunity.ca Hours: By appointment - call for availability Details: https://www.helpkelowna.com/resource/105 ### Momentum Community - Kelowna Gospel Mission Supporting transitional housing for men 19 years old and up who show the desire and ability to achieve independent living after experiencing homelessness. Provides life-saving training through case workers and community partners. Call for intake and eligibility information. Address: 251 Leon Ave, Kelowna, BC V1Y 9T9 Phone: 250-763-3737 Website: https://kelownagospelmission.ca/services/ Hours: 24/7 - Call for intake and eligibility information Details: https://www.helpkelowna.com/resource/73 ### NOW Canada Women's Shelter Safe haven for women and children fleeing domestic violence. Confidential location. Address: 2970 Tutt Street, Kelowna, BC V1Y 8Z5 Phone: 250-763-3876 Website: https://www.nowcanada.ca Hours: Mon-Thu 8:30 AM - 4:30 PM; Fri 8:30 AM - 3:30 PM Details: https://www.helpkelowna.com/resource/11 ### Society of Hope - Housing for Seniors Women and Women with Children Operates independent rental housing for seniors, families, women and women with children. Operates 640 rental homes on 15 sites. Projects in Peachland, Westbank, Kelowna and Lake Country. Many of these homes are subsidized units. Address: 101-2055 Benvoulin Court, Kelowna, BC V1W 2C7 Phone: 778-478-7977 Website: https://societyofhope.org Hours: Call for availability Details: https://www.helpkelowna.com/resource/644 ### The Leon Shelter - Kelowna Gospel Mission 60 emergency beds for men. Access to showers, laundry, hygiene supplies, and three hot and nutritious meals every day. For those trying to maintain sobriety while living in shelter. Address: 251 Leon Avenue, Kelowna, BC V1Y 9T9 Phone: 250-763-3737 Website: https://kelownagospelmission.ca/services/ Hours: 24/7 Details: https://www.helpkelowna.com/resource/31 ### Adult Integrated Mental Health Service Society (AIMHSS) Provides supportive/affordable housing and front-line services for clients with mental health and/or addiction issues. Referrals required: Davies and Fuller House submitted to AIMHSS or to Karis Support Society. GAP referrals can be submitted to Sue Hawrelak at AIMHSS. Address: 101-1455 Ellis St, Kelowna, BC V1Y 6S5 Phone: 250-868-2115 Hours: Call for hours Details: https://www.helpkelowna.com/resource/614 ### BC Housing - Housing Assistance Programs SAFER (Shelter Assistance Program for Elderly Renters), RAP (Rental Assistance Program for Families) and Independent Living BC Program (support for seniors and people with disabilities). Address: Phone service - Province-wide Phone: 1-800-257-7756 Website: https://www.bchousing.org/housing-assistance Hours: Call for hours Details: https://www.helpkelowna.com/resource/627 ### Ki-Low-Na Friendship Society - Tupa's Lodge Low-barrier second-stage transition house for Indigenous mothers and birthing parents navigating pregnancy and parenthood. Provides culturally rooted support, safe housing, and programs to support healthy families. Services include housing, parenting support, and cultural programming. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/programs-services/tupas-lodge/ Details: https://www.helpkelowna.com/resource/227 ### Metro Community Church - Hygiene Centre (Metro Café) A place to shower and do laundry and connect to supports and services. Access to bathroom, shower and laundry access, light meals and onsite storage. Address: 100-1262 St. Paul St. Kelowna, BC Phone: 778-478-2466 Hours: Call for hours Details: https://www.helpkelowna.com/resource/638 ### Okanagan Métis & Aboriginal Housing Society (OMAHS) Provides affordable rental housing for Indigenous people (Métis, First Nations, and Inuit) in the Central Okanagan. Operates apartment units in Kelowna for low- to moderate-income Indigenous individuals and families. Contact for waitlist and eligibility information. Address: 107-150 Kneller Road, Kelowna, BC Phone: 250-763-7747 Website: https://omahs.ca Details: https://www.helpkelowna.com/resource/861 ### Out of the Cold – Kelowna Seasonal overnight emergency shelter and support for people experiencing homelessness. Provides warm place, food, and referral services during winter months (November to March). Operated by Kelowna Gospel Mission. Address: Kelowna area - seasonal locations vary Phone: 250-762-3910 Website: https://www.kelownagospelmission.ca/out-of-the-cold Hours: Seasonal (winter) Details: https://www.helpkelowna.com/resource/361 ### Overnight Sheltering Site (OS4) Designated space for outdoor overnight sheltering until more space is available in emergency shelters or housing. Address: 890 Baillie Ave., Kelowna, BC Website: https://www.kelowna.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/648 ### Penny Lane Transition House - Okanagan Boys and Girls Clubs Provides short-term support to homeless, at-risk youth, ages 13-18 years. Offers a safe, stable home environment and provides life skills and appropriate referrals. Supports and works with youth in developing a plan to address their issues. Works with other community resources in the youth's best interests. Address: Phone service - Kelowna Phone: 250-861-5593 Website: https://www.bgco.ca/ Hours: Call for availability Details: https://www.helpkelowna.com/resource/513 ### Richter Street Shelter Shelter for 19+, all genders, couples accepted (separate pods), pet friendly, OPS and harm reduction on site. Address: 1083 Richter St., Kelowna, BC Phone: 778-212-1401 Hours: 24/7 Details: https://www.helpkelowna.com/resource/645 ### Samuel Place – Supportive Housing (John Howard Society) Permanent supportive housing for adults experiencing homelessness with complex needs, operated by the John Howard Society of Okanagan & Kootenay. On-site support staff help residents with life skills, health, and connections to community services. Address: 280 McIntosh Road, Kelowna, BC Phone: 778-484-9648 Website: https://johnhowardbc.ca/okanagan-kootenay/ Details: https://www.helpkelowna.com/resource/850 ### Stephen Village – Supportive Housing (John Howard Society) Supportive housing operated by the John Howard Society of Okanagan & Kootenay, providing stable housing with on-site support services for adults who have experienced homelessness. Address: 2025 Agassiz Road, Kelowna, BC Phone: 236-420-5970 Website: https://johnhowardbc.ca/okanagan-kootenay/ Details: https://www.helpkelowna.com/resource/851 ### STEP Place – Transitional Housing (John Howard Society) 60-unit transitional housing site for people experiencing homelessness, operated by the John Howard Society of Okanagan & Kootenay. STEP stands for Supported Transitional Housing with Embedded Programming. Provides private rooms with shared washrooms, 24/7 staffing, daily meals, life skills support, and housing navigation. Goal is stable housing for 80% of residents within 6 months of leaving. Funded by BC Housing HEARTH program. Address: 759 Crowley Ave, Kelowna, BC V1Y 7C2 Phone: 250-763-1331 Website: https://johnhowardbc.ca/okanagan-kootenay/ Details: https://www.helpkelowna.com/resource/848 ### Tenant Resource & Advocacy Centre (TRAC) – BC Free help for renters — rights info, eviction help, advocacy. Serves locally via hotlines. Address: Phone service - BC-wide Phone: 1-800-665-1185 Website: https://tenants.bc.ca Hours: Monday-Friday 9:00 AM - 5:00 PM (call to confirm) Details: https://www.helpkelowna.com/resource/384 ### Trailside Transitional Housing (Turning Points Collaborative Society) 60-unit transitional housing facility operated by Turning Points Collaborative Society, prioritizing seniors and people living with disabilities who are ready to move from shelter to more independent living. Features 14 wheelchair-accessible units, private rooms with shared washrooms, shared dining, commercial kitchen, and outdoor amenity space. 24/7 on-site staff provide meals, care plans, and connections to community services. Goal: 80% of residents in stable housing within 6 months of leaving. Funded by BC Housing. Address: 2740 Highway 97 North, Kelowna, BC Phone: 250-826-5544 Website: https://turningpoints.ngo Details: https://www.helpkelowna.com/resource/849 ### Tutt Street Place – Affordable Housing for Women (NOW Canada) Sixty units of affordable housing (1-, 2-, and 3-bedroom) for women in financial need, with or without children. Operated by New Opportunities for Women (NOW) Canada Society. Priority given to women experiencing homelessness, violence, Indigenous women, youth transitioning from foster care, and women leaving correctional or hospital systems. On-site tenant support, security, laundry, and access to trauma, equine, and yoga therapies. Address: 2970 Tutt Street, Kelowna, BC V1Y 8Z5 Phone: 250-763-3876 Website: https://nowcanada.ca/housing Details: https://www.helpkelowna.com/resource/862 ### Westbank Lions Seniors Housing 40 subsidized independent housing units for seniors with low income. Address: 3715 Gellatly Rd, West Kelowna, BC V4T 1W8 Phone: 250-768-9590 Hours: Call for availability Details: https://www.helpkelowna.com/resource/642 ### A Way Home Kelowna Youth housing support, case management, and reintegration services for youth experiencing homelessness. Address: Kelowna area - contact for location (confidential for youth safety) Phone: 250-763-7233 Hours: Contact for hours Details: https://www.helpkelowna.com/resource/372 ### Coral Residence – Supportive Housing (Okanagan Mental Health Services) Supportive housing for adults living with mental health challenges, operated by Okanagan Mental Health Services Society. Provides stable housing with on-site mental health support. Address: 1367 Bernard Avenue, Kelowna, BC Phone: 250-717-3368 Details: https://www.helpkelowna.com/resource/852 ### Homeless Prevention Program (NOW Canada) Outreach and housing support program for people at imminent risk of homelessness, operated by New Opportunities for Women (NOW) Canada Society. Provides case management, financial assistance, and connections to housing resources to help people maintain stable housing. Address: 2970 Tutt Street, Kelowna, BC Phone: 778-478-8502 Website: https://nowcanada.ca Details: https://www.helpkelowna.com/resource/853 ### Kelowna Women's Shelter Support and services for women and children leaving domestic abuse and violence. 24/7 crisis line 250-763-1040; text line 236-970-0704. Address: Confidential location, Kelowna, BC Phone: 778-478-7774 Website: https://www.kelownawomensshelter.com Details: https://www.helpkelowna.com/resource/33 ### KGM Women's Community - Harmony House Temporary transitional housing for women in crisis. Secure, safe, non-judgmental, and empowering facility. Part of Kelowna Gospel Mission's Women's Community. Address: Confidential location, Kelowna, BC Phone: 250-763-3737 Website: https://kelownagospelmission.ca/services/ Details: https://www.helpkelowna.com/resource/74 ### KGM Women's Community - Selah 1 & 2 Affordable independent community living programs for women seeking a sober and supportive environment. Part of Kelowna Gospel Mission's Women's Community. Address: Confidential location, Kelowna, BC Phone: 250-763-3737 Website: https://kelownagospelmission.ca/services/ Details: https://www.helpkelowna.com/resource/75 ### KGM Women's Community - Shiloh Temporary transitional housing for women in crisis. Secure, safe, non-judgmental, and empowering facility. Part of Kelowna Gospel Mission's Women's Community. Address: Confidential location, Kelowna, BC Phone: 250-763-3737 Website: https://kelownagospelmission.ca/services/ Details: https://www.helpkelowna.com/resource/72 ## Food & Meals (16 resources) Find free food, meals, and grocery support in Kelowna and West Kelowna. URL: https://www.helpkelowna.com/category/food-banks ### Central Okanagan Food Bank Provides food hampers and nutritional support to individuals and families in need. By appointment only. Address: 2310 Enterprise Way, Kelowna, BC Phone: 250-763-7161 Website: https://cofoodbank.com/get-food/ Hours: By appointment only. Mon-Sat 9:00 AM - 11:30 AM; 12:00 PM - 3:00 PM. Tiny Bundles Fridays 9:00 AM - 3:00 PM. Details: https://www.helpkelowna.com/resource/16 ### Central Okanagan Food Bank - West Kelowna Branch West Kelowna location providing food hampers and nutritional support to individuals and families in need. By appointment only. Distribution hours: Tuesdays 9:30 AM - 12:30 PM, Wednesdays 4:30 PM - 7:30 PM, Thursdays 9:30 AM - 12:30 PM, Fridays (Tiny Bundles) 9:30 AM - 12:30 PM. Address: 203-3710 Hoskins Road, West Kelowna, BC Phone: 250-768-1559 Website: https://cofoodbank.com/get-food/ Hours: By appointment only. Tue 9:30 AM - 12:30 PM; Wed 4:30 PM - 7:30 PM; Thu 9:30 AM - 12:30 PM; Fri 9:30 AM - 12:30 PM (Tiny Bundles). Details: https://www.helpkelowna.com/resource/8 ### Evangel Church Free Store offering non-perishable food items free of charge to individuals and families in need. Welcoming, supportive atmosphere. Also provides community outreach and benevolent fund support. Address: 3261 Gordon Drive, Kelowna, BC V1W 3N4 Phone: 250-762-0682 Website: https://evangelkelowna.com/free-store Hours: Thursday 1:00 PM - 4:00 PM Details: https://www.helpkelowna.com/resource/40 ### First Baptist Church Kelowna Community support programs including food bank, pastoral care, and outreach. All are welcome. Address: 1309 Bernard Avenue, Kelowna, BC V1Y 6R5 Phone: 250-861-5425 Website: https://www.fbckelowna.com/contact Hours: Office hours: Tue-Thu 9:00 AM - 1:00 PM; Fri 9:00 AM - 11:00 AM Details: https://www.helpkelowna.com/resource/39 ### First United Church - Outreach Program Outreach program distributes free hot meal and grocery items every Tuesday, 10:00 AM - 11:00 AM. All are welcome — sit and eat, chat, and pick up groceries. Located at the Bernard Avenue site. Address: 721 Bernard Avenue, Kelowna, BC Phone: 250-762-3311 Website: https://centralokanaganunitedchurch.com/tuesday-outreach/ Hours: Tuesdays 10:00 AM - 11:00 AM Details: https://www.helpkelowna.com/resource/319 ### Kelowna's Gospel Mission Provides services to meet the needs of people who are hungry, hurt, or homeless in the Central Okanagan area. Services include nutritious meals, access to showers and laundry facilities, personal care items, and emergency dental care. Case workers help individuals develop life plans and reach goals. Office hours are 8:30 AM to 4:00 PM Monday to Friday. The Mobile Outreach Team offers meals to the community at various locations, seven days a week: 9:30 AM at Richter Street and Wedell Place, and 12:00 PM at the Library parkade (1360 Ellis Street). Supper service is at 5:00 PM five times a week at Richter and Wedell. Three days a week breakfast is delivered in Rutland; location varies. Nonprofit society, registered charity. Address: 251 Leon Ave, Kelowna, BC V1Y 9T9. Mobile Outreach: Various locations (see hours) Phone: 250-763-3737 Website: https://kelownagospelmission.ca Hours: Office: Monday-Friday 8:30 AM - 4:00 PM. Mobile Meals: Daily 9:30 AM (Richter & Wedell), 12:00 PM (Library parkade - 1360 Ellis St), 5:00 PM (Richter & Wedell, 5 days/week). Breakfast in Rutland: 3 days/week (location varies). Details: https://www.helpkelowna.com/resource/14 ### Salvation Army – Community Assistance (Kelowna) Practical assistance through supportive food hampers, clothing and furniture to eligible individuals. Includes food assistance, clothing & basic essential household items, furniture, beds, children's backpack program (seasonal), Christmas Blessings (seasonal), caseworker support, program referrals, spiritual support, training programs, income tax assistance (seasonal), and mentoring. Address: 200 Rutland Road South, Kelowna, BC Phone: 250-765-3450 Website: https://okanagancentralsalvationarmy.ca/community-assistance/ Hours: Mon 9:00 AM - 3:00 PM; Tue 12:30 PM - 3:00 PM; Wed 9:00 AM - 3:00 PM; Thu 9:00 AM - 3:00 PM; Fri 9:00 AM - 3:00 PM. Closed stat holidays & holiday weekends. Details: https://www.helpkelowna.com/resource/393 ### Sikh Gurdwara Kelowna Free community meals (langar) served daily. Open to everyone regardless of faith, background, or income. A core practice of the Sikh faith — all are welcome to share a meal. Address: 1111 Rutland Road North, Kelowna, BC Phone: 250-765-7477 Website: https://kelownasikhtemple.ca Hours: Daily - call for meal times Details: https://www.helpkelowna.com/resource/42 ### St. Michael's and All Angels Food Cupboard Emergency and short-term food cupboard providing groceries and basic supplies to those in need. Open every Friday morning. No appointment required. Address: 608 Sutherland Avenue, Kelowna, BC V1Y 5X1 Phone: 250-762-3321 Website: https://stmichaelscathedral.ca Hours: Fridays, 9:00 AM - 11:00 AM Details: https://www.helpkelowna.com/resource/320 ### St. Vincent de Paul Society - Kelowna Emergency food hampers and assistance delivered by volunteers. Call your local conference, leave a message, and a volunteer will return your call to arrange food support. Multiple locations across Kelowna and West Kelowna. Address: Various locations - call for service Phone: 250-801-5905 Website: https://ssvpokv.ca Hours: Call and leave a message — volunteers return calls to arrange assistance. Details: https://www.helpkelowna.com/resource/811 ### Rutland Food Bank Weekly food hamper distribution for Rutland area residents. Photo ID required. No appointment needed — walk in during operating hours. NOTE: This listing could not be independently verified online as of Feb 2026. If you have updated information, please use the Request Update button. Address: 220 Gray Rd, Kelowna, BC V1X 1W6 Phone: 250-765-0202 Hours: Tuesday 10:00 AM - 2:00 PM, Thursday 4:00 PM - 7:00 PM Details: https://www.helpkelowna.com/resource/66 ### SSVP Okanagan BC - Corpus Christi Charitable organization that supplies food and help for people with social and economic problems, who are in emergency situations. Serves the area of Rutland. Address: 750 Rutland Road, Kelowna, BC Phone: 250-765-0800 Hours: Call for hours Details: https://www.helpkelowna.com/resource/500 ### SSVP Okanagan BC - ICC Charitable organization that supplies food and help for people with social and economic problems, who are in emergency situations. Serves the downtown area from Bernard to Raymer Ave, and Okanagan Lake to Benvoulin Rd. Address: 839 Sutherland Ave, Kelowna, BC Phone: 250-826-5562 Hours: Call for hours Details: https://www.helpkelowna.com/resource/497 ### SSVP Okanagan BC - Our Lady of Lourdes Charitable organization that supplies food and help for people with social and economic problems, who are in emergency situations. Serves the area of West Kelowna, from the bridge to Peachland. Address: 2547 Hebert Road, West Kelowna, BC Phone: 250-801-5905 Hours: Call for hours Details: https://www.helpkelowna.com/resource/499 ### SSVP Okanagan BC - St. Charles Garnier Charitable organization that supplies food and help for people with social and economic problems, who are in emergency situations. Serves the Lower Mission area south of Raymer Rd & East Kelowna. Address: 3645 Benvoulin Road, Kelowna, BC Phone: 250-860-2536 Hours: Call for hours Details: https://www.helpkelowna.com/resource/496 ### SSVP Okanagan BC - St. Pius X Charitable organization that supplies food and help for people with social and economic problems, who are in emergency situations. Serves the area from Bernard Ave North to Glenmore. Address: 1077 Fuller Ave, Kelowna, BC Phone: 250-762-2577 Hours: Call for hours Details: https://www.helpkelowna.com/resource/498 ## Substance Use (49 resources) Substance use recovery support URL: https://www.helpkelowna.com/category/addiction ### Addictions Program - Ki-Low-Na Friendship Society Provides assessment, counselling, prevention, support groups, education and referrals to appropriate services for people with addictions. Includes one-to-one counselling and family violence education to families and support in addressing anger and grief issues. Makes referrals to treatment centres. Offers aftercare support to individuals who have completed treatment. Uses the Medicine Wheel concept and the AA Twelve Step Program with a co-ed, women's and men's Wellbriety group and other group programs. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/ Hours: Call for hours Details: https://www.helpkelowna.com/resource/613 ### Al-Anon Family Groups - Kelowna Support groups for families and friends of alcoholics. Meetings held at Kalano Club and other locations. Provides peer support and resources for those affected by someone else's drinking. Free meetings, no registration required. Address: 2108 Vasile Road, Kelowna, BC V1Y 6H5 (Kalano Club) Phone: 250-762-4999 Website: https://www.al-anon.org Hours: Call Kalano Club for meeting schedules Details: https://www.helpkelowna.com/resource/301 ### ASK Wellness – Justice-Involved Youth Outreach Community outreach, counselling, and harm reduction supports for justice-involved youth. Reference ID: ASK-YJ-YOUTH. Population: Justice-involved Youth. Cost: Free. Address: Kelowna (outreach-based) Phone: 250-763-4566 Website: https://askwellness.ca/ Hours: Hours vary by program Details: https://www.helpkelowna.com/resource/747 ### ASK Wellness – Youth Substance Use Supports Community-based harm reduction, counselling, and outreach supports for youth impacted by substance use. Reference ID: ASK-YOUTH-SU. Population: Youth. Cost: Free. Address: 1810 Gordon Dr, Kelowna, BC V1Y 3H2 Phone: 250-763-4566 Website: https://askwellness.ca/ Hours: Hours vary by program Details: https://www.helpkelowna.com/resource/741 ### Celebrate Recovery - Metro Community at Evangel Church Christ-centered 12 steps recovery program. Meets Fridays 6:30 PM-7:30 PM. Check Facebook page for updates: www.facebook.com/CRKELOWNA. Address: 3261 Gordon Drive, Kelowna, BC V1W 3N4 Phone: 778-478-9727 Website: https://www.facebook.com/CRKELOWNA Hours: Fridays, 6:30 PM - 7:30 PM Details: https://www.helpkelowna.com/resource/316 ### Downtown Overdose Prevention Site - Kelowna Supervised consumption site located behind Outreach Urban Health Centre. Place where people can use their drugs while being safely monitored. Enhanced harm reduction services/supplies and overdose prevention. Open 7 days a week. Address: 1649 Pandosy Street (behind Outreach Urban Health Centre), Kelowna, BC V1Y 1P6 Phone: 250-868-2230 Website: https://www.interiorhealth.ca Hours: 7 days a week, 11:30 AM - 10:30 PM Details: https://www.helpkelowna.com/resource/310 ### Follow Care Healthy Living Programs and Essentials Programs - NOW Canada Offers four-month life skills sessions and individualized client support. Life skills program has been developed to meet the needs of sexually exploited females and those who have experienced addictions and abuse. Includes relapse prevention, setting healthy boundaries, demonstrating positive attitudes and behaviours, anger management, budgeting, employment readiness and volunteering components. Equine therapy, trauma therapy and yoga therapy are also included. Also provides one-on-one needs assessments and ongoing support for all participants. After graduation, participants are able to access the Follow Care Program, and the Healthy Living Program. For NOW Canada Society participants ages 15-40. Address: 2970 Tutt St, Kelowna, BC V1Y 2H5 Phone: 250-763-3876 Website: https://www.nowcanada.ca Hours: Call for program schedule Details: https://www.helpkelowna.com/resource/616 ### Foundry Kelowna - Youth Substance Use & Mental Health Free, confidential youth wellness centre for ages 12-24. Provides substance use support, mental health counseling, primary care, and peer support. Walk-in counseling available Tuesday-Thursday 12:00 PM - 5:00 PM. Address: 100-1815 Kirschner Rd, Kelowna, BC V1Y 4N7 Phone: 236-420-2803 Website: https://foundrybc.ca/kelowna Hours: Walk-in: Tuesday-Thursday 12:00 PM - 5:00 PM. Call for other appointments Details: https://www.helpkelowna.com/resource/23 ### Freedom's Door Kelowna - Men's Addiction Recovery Non-profit addiction recovery program for men, providing a safe and secure environment to support recovery and transition back into the community. Offers structured recovery programs, counselling, and life skills training. Address: 1279 Centennial Crescent, Kelowna, BC V1Y 6K3 Phone: 250-717-0472 Website: https://freedomsdoorkelowna.com Hours: Call for program information Details: https://www.helpkelowna.com/resource/299 ### Interior Health Early Intervention Youth Substance Use Program Early intervention supports for youth experimenting with or at risk of problematic substance use. Reference ID: IH-EI-SU-KEL. Population: Youth. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use/substance-use Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/739 ### Interior Health Harm Reduction Services – Kelowna Provides safer use supplies, naloxone distribution, education, and referrals to health services. Reference ID: IH-HR-KEL. Population: At-risk populations. Cost: Free. Address: Multiple locations in Kelowna Phone: 250-868-2230 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use/toxic-drug-crisis/harm-reduction Hours: Hours vary by location Details: https://www.helpkelowna.com/resource/720 ### Interior Health Harm Reduction – Youth Access Youth-accessible harm reduction services including naloxone, safer-use education, and health referrals. Reference ID: IH-HR-YOUTH. Cost: Free. Address: Multiple youth-accessible locations Phone: 250-868-2230 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use/toxic-drug-crisis/harm-reduction Hours: Hours vary by site Details: https://www.helpkelowna.com/resource/742 ### Interior Health Youth Detox Referral (Justice-Involved) Referral pathway to medically supervised withdrawal management for justice-involved youth. Reference ID: IH-YJ-DETOX. Population: Justice-involved Youth. Cost: Free. Address: Kelowna (referral-based) Phone: 250-469-7070 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use/substance-use Hours: 24/7 referral access Details: https://www.helpkelowna.com/resource/748 ### Karis Support Society - Women's Addiction Recovery Continuum of services for women dealing with addiction and mental health challenges, including stabilization, semi-independent living, and aftercare programs. Provides safe, supportive housing and comprehensive recovery support. Address: 550 Rowcliffe Ave, Kelowna, BC V1Y 5Y9 Phone: 250-860-9507 Website: https://karis-society.org Hours: Call for program information and availability Details: https://www.helpkelowna.com/resource/300 ### Kelowna Opioid Agonist Treatment (OAT Clinic) - Kelowna Mental Health & Substance Use - Addictions Treatment [Interior Health] Provides opioid agonist treatment and related services. The clinic provides an outpatient opioid substitution therapy program for individuals who use heroin or other opiates. Offers assessment, long-term stabilization on methadone or suboxone, and withdrawal management. Wheelchair accessible. Address: 505 Doyle Avenue, Kelowna, BC V1Y 0C5 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/services/opioid-agonist-treatment/locations Hours: Monday - Friday: 8:00 AM - 4:30 PM Details: https://www.helpkelowna.com/resource/116 ### Kelowna Youth Detox Access (Interior Health) Medically supervised withdrawal management referral pathway for youth requiring detox services. Reference ID: IH-Y-DETOX. Population: Youth. Cost: Free. Address: Kelowna (referral-based) Phone: 250-469-7070 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use/substance-use Hours: 24/7 referral access Details: https://www.helpkelowna.com/resource/740 ### Ki-Low-Na Friendship Society - Alcoholics Anonymous Meetings AA meetings held each weekday (except holidays) from 9:30 AM to 10:30 AM at the Friendship Centre. Culturally relevant addiction support services for urban Aboriginal clients. Also offers one-on-one counselling, group workshops, and referrals. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/programs-services/health-wellness/ Hours: Weekdays 9:30 AM - 10:30 AM (except holidays) Details: https://www.helpkelowna.com/resource/271 ### Ki-Low-Na Friendship Society - Wellbriety Meetings Weekly Wellbriety meetings held on Wednesdays from 5:00 PM to 7:00 PM. Culturally relevant addiction recovery support for Indigenous community members. Part of comprehensive mental health and addiction services. Address: 442 Leon Ave, Kelowna, BC V1Y 6J3 Phone: 250-763-4905 Website: https://kfs.bc.ca/programs-services/health-wellness/ Hours: Wednesdays 5:00 PM - 7:00 PM Details: https://www.helpkelowna.com/resource/270 ### Ozanam Recovery House - Men's Transition Home 18-bed transition home for adult men struggling with addictions and mental health issues. Provides a stable environment to promote recovery, offering support services, counselling, and assistance with independent living skills. Address: 2629 Richter St, Kelowna, BC V1Y 2R3 Phone: 250-762-4673 Website: https://www.recoverykelowna.ca Hours: Call for availability and program information Details: https://www.helpkelowna.com/resource/298 ### Substance Use Day Treatment - Interior Health [Interior Health] Intensive day treatment program for individuals with substance use concerns. Provides structured treatment, counselling, and support services during the day while allowing participants to return home in the evenings. Part of comprehensive treatment, support and recovery services for mental health and substance use concerns. Address: 505 Doyle Avenue, Kelowna, BC V1Y 0C5 Phone: 250-469-7070 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use Hours: Monday - Friday: 8:00 AM - 4:30 PM (call for program schedule) Details: https://www.helpkelowna.com/resource/118 ### The Bridge Youth & Family Services - Youth Addiction Support Free addiction and substance use support services for youth and families. Provides counseling, support groups, harm reduction services, and referrals to treatment programs. Services for youth ages 13-24 and their families. Address: 2604 Enterprise Way #8, Kelowna, BC V1X 7Y5 Phone: 250-763-0456 Website: https://thebridgeservices.ca Hours: Monday-Friday 9:00 AM - 5:00 PM (call for specific program hours) Details: https://www.helpkelowna.com/resource/277 ### Third Space Charity (Kelowna) Resource connection, referrals, harm reduction supplies, support groups, and basic needs assistance. Often provides free community soup lunches, harm reduction info, toiletries, and more. Address: 1708 Dolphin Ave #104, Kelowna, BC V1Y 9S4 Phone: 250-800-0720 Website: https://www.thirdspacecanada.org Hours: Varies by program - contact for current schedule Details: https://www.helpkelowna.com/resource/363 ### UBCO Drug Checking Service On-site drug testing available Tuesday and Thursday, 5:30-7:30 PM. Free, anonymous service to test substances for safety. Located at UBCO, Room 336 UNC, 3272 University Way. Address: 3272 University Way, Room 336 UNC, Kelowna, BC Phone: 250-807-9271 Website: https://students.ok.ubc.ca Hours: Tuesday & Thursday, 5:30 PM - 7:30 PM Details: https://www.helpkelowna.com/resource/313 ### Youth Justice Substance Use Counselling – Kelowna Substance use assessment, counselling, and court-informed supports for justice-involved youth. Reference ID: YJ-SU-KEL. Population: Justice-involved Youth. Cost: Free. Address: 505 Doyle Ave, Kelowna, BC V1Y 6V8 Phone: 250-469-7070 Website: https://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/youth-justice Hours: Mon-Fri business hours Details: https://www.helpkelowna.com/resource/745 ### Alcohol and Drug Information and Referral Service Responds to inquiries on all aspects of alcohol and drug use and misuse. Certified information and referral specialists provide information on, and referral to, a full range of counselling and treatment services across BC. Services are confidential, multilingual, free and available 24/7. Address: Phone service - BC-wide Phone: 1-800-663-1441 Website: https://www.healthlinkbc.ca/find-care/find-health-services/program/alcohol-and-drug-information-and-referral-service Hours: 24/7 Details: https://www.helpkelowna.com/resource/325 ### Alcohol & Drug Information and Referral Service (ADIRS) - Lower Mainland Worried about drug and alcohol use? Whether it's for yourself or someone you care about, you can call for information, options, and support. We can refer you to a full range of counselling and treatment services across BC. For Lower Mainland area. Address: Phone service - Lower Mainland Phone: 604-660-9382 Website: https://uwbc.ca/helpline-services/#helplines Hours: Mon-Fri 9:00 AM - 5:00 PM (Closed statutory holidays) Details: https://www.helpkelowna.com/resource/134 ### Alcoholics Anonymous (AA) / Al-Anon - Kelowna 24 hour answering and referral service for individuals seeking support with alcohol-related issues. AA provides peer support for those with alcohol use disorder, while Al-Anon supports families and friends affected by someone else's drinking. Address: Phone service - meetings at various locations throughout Kelowna Phone: 1-800-735-7520 Website: https://www.aakelowna.org/ Hours: 24/7 answering service Details: https://www.helpkelowna.com/resource/143 ### BC Problem Gambling Help Line - Responsible and Problem Gambling Program Provides information about, and referral to, a variety of community resources, including free counselling services (which are available province-wide), prevention resources, and self-help resources for anyone adversely affected by gambling habits. Address: Phone service - available anywhere in BC Phone: 1-888-795-6111 Website: https://www.gamblingsupportbc.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/131 ### Bridge Outreach - Harm Reduction Delivery Harm reduction delivery service. Text for harm reduction supplies delivery. Address: Text service - Kelowna Phone: 1-250-258-4938 Hours: 24/7 Details: https://www.helpkelowna.com/resource/649 ### Community Response Team - Substance Use Crisis Mobile crisis response team for individuals in Kelowna, West Kelowna, Lake Country, and Peachland experiencing mental health or substance use crises. Provides assessment, recommendations, brief follow-up, and referrals. Available 7 days a week. Address: Mobile service - Kelowna & West Kelowna Phone: 250-212-8533 Website: https://www.interiorhealth.ca Hours: 7 days a week, 11:30 AM - 9:00 PM Details: https://www.helpkelowna.com/resource/308 ### Drug Checking Service - Kelowna Free, anonymous drug checking to test substances for safety. Available Monday-Friday, 11:00 AM - 7:00 PM. Results in minutes. Helps prevent overdose by identifying toxic substances. Address: 1649 Pandosy St, Kelowna, BC V1Y 1P4 Phone: 250-869-7870 Hours: Monday-Friday, 11:00 AM - 7:00 PM Details: https://www.helpkelowna.com/resource/311 ### Gambling Counselling & Support Services - Central Okanagan Counselling Services Inc. Provides counselling services at no cost for those struggling with problematic gambling, those affected by someone's gambling, concerned family members or those wanting education or information about problem gambling. For ages 16 years and up. Please call to apply. Address: 207-2040 Springfield Rd, Kelowna, BC V1Y 9N7 Phone: 778-821-0005 Hours: Call for appointment Details: https://www.helpkelowna.com/resource/566 ### Interior Health - Mental Health & Substance Use (MHSU) For Mental Health and Substance Use services within Interior Health. No area code needed - call 310-MHSU (6478). You will be automatically routed to the closest Community MHSU centre where staff will take the call and connect you to the appropriate service. Address: Phone service - Interior Health region Phone: 310-6478 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use Hours: 24/7 Details: https://www.helpkelowna.com/resource/111 ### Kalano Club - Recovery Support Meetings Safe, social, alcohol- and drug-free environment offering rooms and spaces for Alcoholics Anonymous (AA), Al-Anon, Narcotics Anonymous (NA), and Gamblers Anonymous (GA) meetings. Provides library, brochures, contact lists for recovery groups, and reflection areas. Coffee, soft drinks, and snacks available during volunteer hours. Address: 2108 Vasile Road, Kelowna, BC V1Y 6H5 Phone: 250-762-4999 Hours: Call for meeting schedules and volunteer hours Details: https://www.helpkelowna.com/resource/272 ### Kelowna Youth Recovery Supports (Community-Based) Peer and group-based recovery supports for youth in early or ongoing substance use recovery. Reference ID: YOUTH-REC-KEL. Population: Youth. Cost: Free. Address: Kelowna (community locations) Website: https://foundrybc.ca/centre/kelowna/ Hours: Program schedules vary Details: https://www.helpkelowna.com/resource/743 ### Kids Help Phone - Substance Use Support Free, confidential 24/7 phone and text support for youth dealing with substance use, addiction, or related concerns. Professional counselors provide support, information, and referrals. Available to youth across Canada. Address: Phone/text service - Canada-wide Phone: 1-800-668-6868 Website: https://kidshelpphone.ca Hours: 24/7 Details: https://www.helpkelowna.com/resource/274 ### School-Based Youth Substance Use Counselling (SD23) School-linked counselling and early intervention for students experiencing substance use concerns. Reference ID: SD23-SU. Population: Children & Youth. Cost: Free. Address: Kelowna schools (SD23) Website: https://www.sd23.bc.ca Hours: School hours Details: https://www.helpkelowna.com/resource/744 ### The Bridge Youth & Family Services - Adult Withdrawal Management (Detox) Medically supervised residence for adults seeking safe withdrawal from alcohol and/or drugs. Typical stay is 3-7 days, offering 24-hour nursing and access to an on-site physician. Free service. Self-referrals accepted. Respectful, non-judgmental environment. Address: Kelowna, BC - call for location Phone: 250-763-0456 Website: https://thebridgeservices.ca/recovery-and-addictions-services Hours: 24/7 - call for intake and availability Details: https://www.helpkelowna.com/resource/340 ### The Bridge Youth & Family Services - Bridgeway Intensive Adult Treatment Highly structured, intensive 6-week live-in program for adults seeking substance use treatment. Best suited for individuals with complex or chronic use for whom other community-based treatments have not been effective. Safe, live-in environment with comprehensive treatment services. Free program. Address: Kelowna, BC - call for location Phone: 250-763-0456 Website: https://thebridgeservices.ca/recovery-and-addictions-services Hours: 24/7 residential program - call for intake Details: https://www.helpkelowna.com/resource/342 ### The Bridge Youth & Family Services - Outreach Overdose Prevention Services Supports individuals in accessing health and harm reduction services in partnership with Interior Health. Provides health information, social supports, and harm reduction supplies. Mobile outreach services available. Address: Kelowna, BC - mobile outreach Phone: 250-763-0456 Website: https://thebridgeservices.ca/recovery-and-addictions-services Hours: Call for schedule and locations Details: https://www.helpkelowna.com/resource/343 ### The Bridge Youth & Family Services - Supported Recovery Transition housing program in Kelowna and Penticton for adults seeking support for recovery from substance use. Provides fully furnished housing in a substance-free assisted living facility, with personalized life skills training and support. Typical length of stay is six months. Free program. Address: Kelowna, BC - call for location Phone: 250-763-0456 Website: https://thebridgeservices.ca/recovery-and-addictions-services/supported-recovery Hours: 24/7 residential - call for intake Details: https://www.helpkelowna.com/resource/341 ### The Bridge Youth & Family Services - Youth Recovery House Live-in program for youth aged 12-18 experiencing problematic substance use. Provides withdrawal management, stabilization, treatment, and after-care in a secure, substance-free environment. Self-referrals accepted. Free program. Address: Kelowna, BC - call for location Phone: 250-763-0456 Website: https://thebridgeservices.ca/recovery-and-addictions-services/youth-recovery-house Hours: 24/7 residential program - call for intake Details: https://www.helpkelowna.com/resource/339 ### Virtual Addiction Medicine (VAM) Clinic [Interior Health] Virtual addiction medicine services providing assessment, treatment, and support for substance use disorders. Accessible via phone or video conference for individuals throughout the Interior Health region. Provides specialized addiction medicine consultation and treatment planning. Address: Phone service - Interior Health region Phone: 310-6478 Website: https://www.interiorhealth.ca/health-and-wellness/mental-health-and-substance-use Hours: Call for appointment availability Details: https://www.helpkelowna.com/resource/114 ### Youth Probation Substance Use Supports (SD23 / MCFD-linked) School- and probation-linked early intervention and counselling for youth with substance use concerns. Reference ID: SD23-YJ-SU. Population: Justice-involved Youth. Cost: Free. Address: Kelowna schools / community sites Website: https://www.sd23.bc.ca Hours: School hours / program schedules Details: https://www.helpkelowna.com/resource/746 ### BC Drug Checking - Kelowna Locations Free, anonymous drug checking services to test substances for safety. Available at harm reduction sites in Kelowna. Results available in minutes. Helps prevent overdose by identifying toxic substances. No judgment, confidential service. Address: Various harm reduction sites in Kelowna Website: https://drugcheckingbc.ca Hours: Check website for specific location hours Details: https://www.helpkelowna.com/resource/307 ### Mobile Supervised Consumption Services (Interior Health) Mobile harm reduction service operated by Interior Health providing supervised consumption support, naloxone, wound care, and connections to health services. Operates at various locations in Kelowna. Call for current schedule and locations. Address: Mobile service – various Kelowna locations (call for schedule) Phone: 250-469-7054 Website: https://towardtheheart.com Details: https://www.helpkelowna.com/resource/857 ### Narcotics Anonymous - Kelowna Peer support for recovery from drug addiction. Free meetings throughout the week at various locations throughout Kelowna. Anonymous, peer-led recovery program. Call the helpline to find meeting times and locations near you. Address: Various locations in Kelowna - call for meeting schedule Phone: 1-855-444-2262 Website: https://bcrna.ca/meeting/ Details: https://www.helpkelowna.com/resource/26 ### SMART Recovery - Kelowna Area Science-based addiction recovery support groups using cognitive behavioral therapy and motivational interviewing. Free meetings for individuals recovering from any addictive behavior. Available in-person and online. Address: Various locations in Kelowna Website: https://www.smartrecovery.org Hours: Call or check website for meeting schedules Details: https://www.helpkelowna.com/resource/303 ### Toward the Heart - Naloxone Distribution (Kelowna) Free naloxone kits and training available at pharmacies and harm reduction sites throughout Kelowna. Naloxone can reverse opioid overdoses. No prescription needed. Training provided on-site. Find locations at towardtheheart.com. Address: Various pharmacies and harm reduction sites in Kelowna Website: https://towardtheheart.com/site-locator Hours: Available at participating locations during business hours Details: https://www.helpkelowna.com/resource/305